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Blitzz Reviews & Product Details

Nishant K.
NK
Creative Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Blitzz?

I like the on app video call support, agents and real person help really makes it easy. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

some time the support get delayed or agent don't know how to solve Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

Blitzz is a remort visual support software to help buisness cunduct support remotely. Review collected by and hosted on G2.com.

Blitzz Overview

What is Blitzz?

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow. Learn more about Blitzz: https://blitzz.co

Blitzz Details
Discussions
Blitzz Community
Languages Supported
Afrikaans, German, English, French, Portuguese, Spanish
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Product Description

Blitzz is a smart, mobile platform designed to help users quickly deploy a high-quality video powered service and& collaboration app, without any technical development.


Seller Details
Seller
Blitzz
Year Founded
2017
HQ Location
San Jose, Ca
Twitter
@blitzz_co
297 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Keyur P.
KP
Overview Provided by:
Co-Founder at Blitzz | Backed by the Alchemist Accelerator · Ex-Googler

Recent Blitzz Reviews

Nishant K.
NK
Nishant K.Mid-Market (51-1000 emp.)
3.5 out of 5
"Good tool for teams in different city"
I like the on app video call support, agents and real person help really makes it easy.
Puja K.
PK
Puja K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Experience with app"
Blitz does not require any app download for video call.
felix g.
FG
felix g.Small-Business (50 or fewer emp.)
5.0 out of 5
"THE TOOL WE NEEDED"
Blitzz has enabled us to respond even better to the maintenance needs of our customers. Indeed in some cases it is absolutely necessary to remove ...
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Blitzz Media

Blitzz Demo - Remote Video Support
See and Fix problems remotely with Blitzz
Blitzz Demo - Remote Inspections and Claims
Use Remote Video for Remote Claims and Remote Video Inspections.
Blitzz Demo - Remote Technical Support
Use Remote Video by sending a link via SMS to a guest user and starting a video call without any app download.
Blitzz Demo - Use Cases
Support various use cases like telemedicine.
Blitzz Demo - Customizable SMS Messages and Branding
Personalize your video call page, and SMS text to meet your branding requirements.
Blitzz Demo - Custom branding
Easily Embed Blitzz remote video support in your app with a few lines of code.
Answer a few questions to help the Blitzz community
Have you used Blitzz before?
Yes

7 out of 8 Total Reviews for Blitzz

4.7 out of 5
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7 out of 8 Total Reviews for Blitzz
4.7 out of 5
7 out of 8 Total Reviews for Blitzz
4.7 out of 5

Blitzz Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Puja K.
PK
System Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Blitzz?

Blitz does not require any app download for video call. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

Only schedule an appointment between 8 am -12PM Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

Integrating remote video support into the workflow. Review collected by and hosted on G2.com.

Carlos  R.
CR
CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blitzz?

Blitzz's seamless accessibility sets it apart. Our non technical users find it incredibly user-friendly. This tool transforms the way our team offers instant assistance to our clients. Whether they're miles away or across the globe, Blitzz enables real-time support that's convenient and effective. Satisfied clients and a boosted bottom line are testaments to its efficacy. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

I'm yet to come across any drawbacks, thanks to Blitzz's exceptional customer support. We appreciate the continuos features development and the multiple 3r. party software native integration with Blitzz. Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

Blitzz effectively addresses the challenges of remote video conferencing and support. It allows our team to bridge geographical gaps, providing timely and efficient assistance to my clients. This tool has not only streamlined my workflow but has also led to happier clients and improved business outcomes. Review collected by and hosted on G2.com.

felix g.
FG
Directeur technique
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Blitzz?

Blitzz has enabled us to respond even better to the maintenance needs of our customers.

Indeed in some cases it is absolutely necessary to remove the doubt on certain technical points.

A photo or a video are then much more meaningful than a description made by a client who does not necessarily have the necessary technical vocabulary. Blitzz thus makes it possible to bridge the difference between what we imagine and reality. Our diagnoses are therefore much more reliable and the resolution time is greatly reduced. In the end, our customer is satisfied and we are satisfied in return. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

Nothing: Blitzz is the pefect product for our needs. Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

Typically blitzz helps us to solve problems with cables and connections for amplifiers and music players at our customers' premises. Review collected by and hosted on G2.com.

Ryan  P.
RP
Virtual Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Blitzz?

Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp. Review collected by and hosted on G2.com.

Recommendations to others considering Blitzz:

Don’t hesitate to contact their support team. Their support team is very prompt and will definitely guide you on your remote use cases. Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

The software helps us a lot in our technical problems quickly. It has the ability to invite and connect anyone easily over a live video for technical discussions. Blitzz made us more productive during the pandemic and while we worked from home. Review collected by and hosted on G2.com.

Ramish M.
RM
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blitzz?

I found Blitzz much easier to use than any other video assist app. The interface is very simple and interactive. The best thing is that we don't have to download any app. Just click on the link and you are connected. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

The call recording is available in .mp4 format. Mostly I have to transcribe the videos after the call. I would like the audio and video to be available separately in mp3 format so we can transcribe it easily. Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

I am using Blitzz for conducting remote inspections and official surveys. I found Blitzz very easy to use with a lot of interesting features. Review collected by and hosted on G2.com.

Muhammad Hamza I.
MI
Digital Marketing Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blitzz?

Easy access even for a noob. I never had a better video support application. With companies enabling work-from-home in these Covid times, this application has become more relevant for me to provide remote assistance to my clients in real-time. It makes it very convenient for both the service providers and the clients. Happy client-healthy bottom-line. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

I don't see any downside right now with the level of customer support blitzz team is providing Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

Remote video conferencing and support Review collected by and hosted on G2.com.

Verified User in Real Estate
IR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Blitzz?

Our company ships very complicated hardware overseas, and I love sending an invitation link via WhatsApp, which is popular globally. Review collected by and hosted on G2.com.

What do you dislike about Blitzz?

Not much. It is a great app. Some new users take some time to learn the navigation and how to markup an image. Review collected by and hosted on G2.com.

Recommendations to others considering Blitzz:

I like it, does exactly what we need it to do. Review collected by and hosted on G2.com.

What problems is Blitzz solving and how is that benefiting you?

We make sure the wiring of our produce (a media mixer) is set up correctly and identify issues and serial numbers. Saves a ton of time. Review collected by and hosted on G2.com.

Response from Keyur Patel of Blitzz

Thank you very much for taking the time to review.