The ability to create so many different segments and fields to organize and track data is fantastic as is the ability to create customized reports. I find it's flexible enough to edit information but with the proper controls.
They finally have built out the full NXT version although it did take at 9 years. Review collected by and hosted on G2.com.
The fact that Blackbaud doesn't allow other technologies to interact with it is it's biggest detriment. In todays modern world, we need to be able to pay bills using a service and receive money from multiple sources without needing to manually import data or jump through hoops to get the information to flow into the proper fields.
Also, more support on setup and maybe defaults set that most people would want to have. For instance, the ability to post a JE to a cash account without impacting the register should be defaulted to not allow. I've seen too many clients who made this mistake and just assumed the software was bad. Also transaction and document date differences cause trouble reconciling accounts such as A/P and A/R. Review collected by and hosted on G2.com.
Video Reviews
Blackbaud FE NXT, Great product!
107 out of 108 Total Reviews for Blackbaud Financial Edge NXT
Overall Review Sentiment for Blackbaud Financial Edge NXT
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NXT is user friendly and offers an array of features. They provide a number of webinars and trainings on any new features or transitions which makes the implementation easier. Review collected by and hosted on G2.com.
Customer support is somewhat of a struggle to get in a timely manner when in an emergency situtation. They do offer online chats, but in my experience, they have not been as helpful as gettting a live rep on the phone which generally takes a considerable amount of hold time. Review collected by and hosted on G2.com.
I really enjoy the new Excel export feature for making budgets in Financial Edge. Most people are at least a little familiar with Excel, so it is really nice to be able to make detailed budgets in a way that everybody can grasp. This also makes it really easy for integration becaues a lot of our previous budgets at my company were in Excel. Review collected by and hosted on G2.com.
It took a little bit of time to become familiar with where everything is stored/where to find what you needed. Review collected by and hosted on G2.com.
The Invoice Process is Smooth, Quick and Easy. Review collected by and hosted on G2.com.
Least Helpful to me would be Credit Card Processing, Our University uses and Outside Company to process all incoming Credit Cards. What I dis like most would be the Slowness and Spinning or Bouncing Green Ball Review collected by and hosted on G2.com.
Over my last 30 years of experience working in General accounting, I can say that this is one of the best softwars to work with reporting and easy Queries that can provide you all the reporting you need!
It is very exciting that recently has upgraded in NXT to have more functionality epecially under the reporting side. Review collected by and hosted on G2.com.
Our transition from Database view to FE NXT, but this is temporary. Review collected by and hosted on G2.com.
The customization of reports and ease of setting up accounts/vendors is great Review collected by and hosted on G2.com.
you can't print your reports from the site you have to download a pdf format first Review collected by and hosted on G2.com.
I have been in the Blackbaud family for over 23 years. I have watched the programs evolve and grow to meet the needs of consumers in the various industries that they serve. Are they perfect.... no. However, they are growing and evolving over time. They are working on getting their processing and systems better over time. When you least expect it they come out with a new product or process that helps you to keep your accounting systems perfect. Review collected by and hosted on G2.com.
As I said previously they are growing and evolving over time. That being said, sometimes you don't get things the exact way you want them on the first try. They are very receptive to questions and are creating solutions to common problems on a regular basis. Review collected by and hosted on G2.com.
At first I was hesitant going to a web based version of our accounting system. But the accessibility has been a real bonus for going to web version. Data entry is cleaner in some regards and the ability to access reports and information from our phones in a pinch has been fantastic. I've been able to reach out to my manager to approve invoices on the go, or she has been able to run reports for development on the go. The data entry seems fairly seamless with all of the information available on one page as opposed to database view where things are in tabs. Reporting has been great since you can run several reports at once at a faster rate than previously. I am looking forward to the integration and implementation upcoming for the full on web version. I'm curious to see how they incorporate many users favorite features such as QUERIES. I LOVE the excel add-in for our larger data journal entries. That has been fantastic, I have formulated our spreadsheets to just be able to flow into those which makes for easy entry. The add in for excel allows you to validate and it pushes the journal entry over to the database. It also will show you any discrepancies before it will validate and push it over. Overall implementation has been pretty seamless as we have been on it for over a year. Review collected by and hosted on G2.com.
Lack of queries when we build many of our reports based on them is a little concerning. I like the ease of data entry yet it also feels like there is some lag in the forms filling out. Database view you can type and tab and it goes, with NXT there is a lag for data entry as it tries to go down the list. Which is frustrating when doing journal entries or other forms that require tabbing through and quick entry. I dislike that we are not always notified when things are changed, even taking training courses and the trainers were unaware of changes. I realize that they are in process of converting to full web based this year so I will try to give them some grace as they work out the kinks. Review collected by and hosted on G2.com.
I like that FENXT exists and has moved into the modern age with a cloud based application. I have generally found customer service to be helpful whether that's the Knowledgebase, chats, or calls. Review collected by and hosted on G2.com.
As a non-financial person, it's really hard to use and I've struggled to find and keep financial staff. Most CPAs prefer to use a more common solution like QBO or Sage Intact. It seems almost too large and cumbersome for a small organization like myself. Review collected by and hosted on G2.com.
I like that we can use it for A/P and Journal Entries. Review collected by and hosted on G2.com.
I don't like that we have to use third-party software for our more complex needs or we have to wait for certain features to be rolled out while being pushed to a different version. Review collected by and hosted on G2.com.
I really like how easy it is to use and export things like reports in an easier fashion. Review collected by and hosted on G2.com.
Some of the screens the journal entry one in particular could be a bit more user friendly. Review collected by and hosted on G2.com.
