Because we use other Blackbaud products, it integrates well with the post-EMS part once students have enrolled. The sales team is very responsive. The knowledgebase can help you figure out a lot when how to do something is unclear. Review collected by and hosted on G2.com.
The #1 reason families did not complete the admissions process was because of the admissions checklist and EMS. Visually, it looks very dated. Families do not know where they are in the enrollment process, and the system does not communicate their progress with them so we do it manually. Events registration/forms include many mandatory hurdles that cannot be removed to make it simpler or nicer looking. We have to make up for the confusion and look through direct communication outside of Blackbaud EMS.
It is clunky, there is a surprising amount of manual work for such a big system. Reporting is very inconsistent, everything from the checklist to the forms is built in certain ways that generally make the user experience more difficult, and cannot be customized to work differently or to be simplified. Support is not easy to get at all, usually you are stuck with a chatbot. Maintenance is high, many things would break due to a setting here or there over time and need to be revisited. Review collected by and hosted on G2.com.
40 out of 41 Total Reviews for Blackbaud Enrollment Management System
Overall Review Sentiment for Blackbaud Enrollment Management System
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The process allows for users to easily upload report cards and apply for themselves. The checklist we can assign assists the users on how to create their applications. It eliminates the need for paper copies of grades, transcripts and applications. Review collected by and hosted on G2.com.
The backend can be difficult to use for contract building and assigning families to payment portions. I'm not a member of the admissions team but the IT department has had to serve as a help for admissions because the backend options to building contracts and assigning them can be difficult to grasp for non tech people. Review collected by and hosted on G2.com.
I like the ease of use of the Enrollment management system. For the most part, it is easy for families and our staff to use.
Support is pretty helpful as well when our staff forgets how to do something (which happens often as they only do it once a week).
They are making improvements every day and I really like how they are adding new things (such as the ability to upload transcripts). Review collected by and hosted on G2.com.
There is a lot of data that we can collect and it's not always easy to get that data into a report or easily see it. Review collected by and hosted on G2.com.
Blackbaud EMS streamlines the administative tasks that the Admissions team has to do. It gives hours back each day to them to connect with prospective families on a personal level. Review collected by and hosted on G2.com.
Remembering how to enter data to ensure it shows up in the right spot. If I add the decision one way, then the checklist item does not show as complete. Review collected by and hosted on G2.com.
If you have the rest of the Blackbaud K-12 Education suite, the Enrollment Management tool is very helpful. It's one database that all your school constituents become a part of from day 1, when they show interest in your school and inquire about the application process. Once they create an account via the Enrollment Management tools, it is easy to mark them as a candidate, interviewed, reviewed, fees paid, waitlisted, accepted, denied, etc. These same constituents would then feed through to the learning management system in Blackbaud, or you'd be able to export them out as well. It does make it fairly easy to create forms and checklists for all applicants. Review collected by and hosted on G2.com.
Because it is part of the Blackbaud K-12 Education suite, it's of course most helpful if you have the other Blackbaud products. If you don't have the other products, it can be a bit of maneuvering to get your data out into the way you'd like it to be. Review collected by and hosted on G2.com.
Blackbaud is pretty all encompassing when it comes to enrollment management. For the most part, it satisfies all of our needs. There are some things that are less than desirable, but you are going to find that with any other company. The support is always extremely helpful. Review collected by and hosted on G2.com.
Obviously, I wish they were capabilities. It had that it does not, but we always find workarounds. I really do not have many negative things to say. Overall, I'm very happy with the system and how the company strives to make updates and improvements frequently. Review collected by and hosted on G2.com.
The functionality of it is very easy to use Review collected by and hosted on G2.com.
The chat is difficult to use at times and not always helpful Review collected by and hosted on G2.com.
Using multiple systems in the Blackbaud environment streamlines work and communication between departments. Enrollment Management helps to keep a clean fresh look at where the school is in the enrollment process. Review collected by and hosted on G2.com.
We would like the ability to allow admin access to Blackbaud users in Enrollment Management, but restrict their access to any students they may be related to. This detailed, drilled down restriction is not available at this time. Review collected by and hosted on G2.com.
Great to have one login to access student and parent information for enrolled students, with options to loop in interested students and streamline registation for new students. Customer service is generally friendly and very interested in resolving issues quickly. Review collected by and hosted on G2.com.
Not intuitive and documentation is usually to general. Our organization has asked for a flow chart to help with data clean up and streamlining of our processes (which are slightly different as a community organization than a school) and with tracking the metrics most imporant to us, but we have yet to get one. Frustrating to have limited access to enter tickets for issues that come up outside of standard customer service hours or issues that we've been advised to enter tracking. Review collected by and hosted on G2.com.
Appreciate the seamless integration into Tuition Management. We can enroll our families smoothly which is helpful with the large volume of students our institution enrolls. We also like the ability to customize our contracts and assign different contracts to certain students. Customer support is excellent. Review collected by and hosted on G2.com.
Some HTML bugs that we sometimes need assistance with cleaning up. I would be great if the payment plan initially selected could later be updated if a family updates their payment plan. Review collected by and hosted on G2.com.
The overall ease of use is there, and it captures what we need, which is really the key. I know some have expressed negative experiences with the size of the customer service, but we've found them to have a lot of resources there, which s very helpful. Review collected by and hosted on G2.com.
We don't solely use Blackbaud for everything, which can sometimes crate a bit of reconciliation hurdles. Review collected by and hosted on G2.com.
