Bixjet Features
What are the features of Bixjet?
Platform
- User, Role, and Access Management
- Performance and Reliability
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Case Management
- Customer Support Portal
- Call Center Features
- Support Analytics
Integration
- Data Import & Export Tools
Reporting & Analytics
- Reporting
- Dashboards
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Bixjet Categories on G2
Filter for Features
Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. 44 reviewers of Bixjet have provided feedback on this feature. | 91% (Based on 44 reviews) | |
Workflow Capability | Based on 40 Bixjet reviews. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 91% (Based on 40 reviews) | |
User, Role, and Access Management | Based on 47 Bixjet reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 91% (Based on 47 reviews) | |
Internationalization | Enables users to view and transact business with the same content in multiple languages and currencies. 35 reviewers of Bixjet have provided feedback on this feature. | 86% (Based on 35 reviews) | |
Sandbox / Test Environments | As reported in 32 Bixjet reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 79% (Based on 32 reviews) | |
Document & Content Mgmt. | As reported in 39 Bixjet reviews. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 91% (Based on 39 reviews) | |
Performance and Reliability | Based on 46 Bixjet reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 89% (Based on 46 reviews) | |
Output Document Generation | Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. This feature was mentioned in 34 Bixjet reviews. | 85% (Based on 34 reviews) |
Sales Force Automation
Contact & Account Management | As reported in 53 Bixjet reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 92% (Based on 53 reviews) | |
Opportunity & Pipeline Mgmt. | Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 49 reviewers of Bixjet have provided feedback on this feature. | 91% (Based on 49 reviews) | |
Task / Activity Management | As reported in 51 Bixjet reviews. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 91% (Based on 51 reviews) | |
Territory & Quota Management | Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. This feature was mentioned in 37 Bixjet reviews. | 86% (Based on 37 reviews) | |
Product & Price List Management | As reported in 40 Bixjet reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 87% (Based on 40 reviews) | |
Quote & Order Management | Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. 38 reviewers of Bixjet have provided feedback on this feature. | 86% (Based on 38 reviews) |
Marketing Automation
Email Marketing | Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. This feature was mentioned in 55 Bixjet reviews. | 95% (Based on 55 reviews) | |
Campaign Management | Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. This feature was mentioned in 52 Bixjet reviews. | 92% (Based on 52 reviews) | |
Lead Management | Based on 53 Bixjet reviews. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 94% (Based on 53 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities 38 reviewers of Bixjet have provided feedback on this feature. | 90% (Based on 38 reviews) |
Customer Support
Case Management | See feature definition | Based on 46 Bixjet reviews. Tracks issues/help requests reported by customers through the resolution process. | 93% (Based on 46 reviews) |
Customer Support Portal | Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. This feature was mentioned in 48 Bixjet reviews. | 90% (Based on 48 reviews) | |
Knowledge Base | As reported in 43 Bixjet reviews. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | 83% (Based on 43 reviews) | |
Call Center Features | As reported in 49 Bixjet reviews. Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. | 89% (Based on 49 reviews) | |
Support Analytics | As reported in 46 Bixjet reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 89% (Based on 46 reviews) |
Integration
Data Import & Export Tools | As reported in 49 Bixjet reviews. Ability to input, modify and extract data from the application in bulk through a structured file. | 89% (Based on 49 reviews) | |
Integration APIs | As reported in 33 Bixjet reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 86% (Based on 33 reviews) | |
Breadth of Partner Applications | As reported in 33 Bixjet reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 84% (Based on 33 reviews) |
Mobile & Social
Social Collaboration Features | Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone 39 reviewers of Bixjet have provided feedback on this feature. | 85% (Based on 39 reviews) | |
Social Network Integration | Based on 43 Bixjet reviews. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | 87% (Based on 43 reviews) | |
Mobile User Support | Based on 37 Bixjet reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 85% (Based on 37 reviews) |
Reporting & Analytics
Reporting | Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. This feature was mentioned in 50 Bixjet reviews. | 90% (Based on 50 reviews) | |
Dashboards | Based on 54 Bixjet reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 91% (Based on 54 reviews) | |
Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 35 reviewers of Bixjet have provided feedback on this feature. | 85% (Based on 35 reviews) |
