Bitrix24 Pros and Cons

Considero o Bitrix24 bastante completo, leve, em constante evolução, permite um nivel muito alto de integrações via API . Usamos a versão CLOUD + APP . Comparando a oferta de funcionalidades do Bitrix e o seu custo ... é uma decisão muito fácil . O servço de suporte funciona muito bem . Realço que usamos a versão Enterprise . O Bitrix é uma ferramenta de uso constante e fácil. Review collected by and hosted on G2.com.

A curva de implementação pode ser longa , a compreensão de todos os módulos e algmas funcionalidades não estão bem localizadas para Portugal . Review collected by and hosted on G2.com.

Integration CRM+Task Management+Chat+...in one single platform. Review collected by and hosted on G2.com.

1. Not keeping the initial structure/offer: for example, not keeping the features&benefits of "Old CRM",

2. then come with some Features&Benefits for Standard, then remove some Features&Ben from Standard(for example Task recurrence)

3. Lack of HRM platforms integrations(besides some filipine/vietnam based HRM there are not many...)

4. Missing basic features in Standard(like Clock In&Out)

5. Hello, I understand that you need other infrastructure and so, but, I think is also fair to do that WITHOUT affecting your “promise/legacy of value proposition”(features/benefits/Pricing) for the existing clients. I mean, your promise(legacy) to us(back in 2021), was like that : BUY NOW AND YOU’LL GET :

1. Offer : CRM+(with all the features and benefits) – bitrix24 PROMISING THAT “IT WILL BE FOREVER”

2. Payment : yearly with recurrent auto-payment, NO modifications. You even said at last increase that “for the recurrent clients the payment will be the same”. Bitrix24 PROMISED said that. Now you say that essentially we should pay more and get less(features and benefits that we need). Do you consider that breaking your promise as being fair for a client that has chosen bitrix24 FOR THE VERY ABOVE VALUE PROPOSITION AND LEGACY THAT “WILL BE LIKE THAT FOR EVER”??!! So, of course I understand your “development point”, but I think is fair to “not change the rules after the game begun”, there is no logic for us to pay more taking into account that we are not even using the existing resources(please see it bellow our usage). I hope that bitrix24 doesn’t want to be seen as “corporate 🤥”…Is about your business ethics. So, we (still)are keen to continue to be bitrix24 “yearly recurrent paying” customer, but please let us have the same conditions, both in terms of “features and benefits” and also price(660 USD/year – Just as bitrix 24 promised in 2021. Please, keep your promises! Review collected by and hosted on G2.com.

Its a really good platform for small business to use as an enterprise quality communications and collaboration tool without the costs and pains of such platforms as Jira, Confluence, and MS teams. I particularly like the collaboration, the website developer wizard with templates. Review collected by and hosted on G2.com.

I dont like that full features are not available for a Basic user when a company is up to 5 people and you need to upgrade to pay double for 100 headcount to get the added features as clock in, etc. I think they should give all features with a reasonable price based on size of staff. Review collected by and hosted on G2.com.

I use Bitrix24 to manage tasks and projects, taking advantage of its features like

Kanban board ,Gantt charts, and time tracking. These tools really help my team stay organized and ensure we meet our deadlines efficiently. Review collected by and hosted on G2.com.

sing Bitrix24, I've found that it offers a wealth of features, which means it can take some time for new users like me to fully grasp everything. However, this complexity also provides great opportunities to explore the platform . Review collected by and hosted on G2.com.

Features are all good. I tried 15 days free trail. Sufficient for small and medium businesses. Review collected by and hosted on G2.com.

No sales support before buying any plan. I have doubts related their pricing but there is no way to get answer of sales enquries.. There are difference in pricing.

I am from india, when i visit website in the pricing page "Professional" Plan showing price Rs 9,990 INR (Approx $120 USD) but after login when i tried to upgrade trail account to "professional" plan it shows Rs 20,000 (Approx $249 USD). Both prices i mentioned when i select Monthly subscription. Its almost double..

No transparancy in pricing.. To get the mentioned price i tried to contact sales support but there is no way to reach sales team.. I can only create support ticket if i have paid account. Its like to get sales related answer, you need to buy first.. Review collected by and hosted on G2.com.

I appreciate the interface; it’s more robust than other tools, but after a few days, users understand it fully, and within months, it becomes second nature. Review collected by and hosted on G2.com.

No complaints about the product. The team is dedicated, consistently delivering valuable new features—many of which were released just in the past year—that streamline existing processes and reduce costs. Review collected by and hosted on G2.com.

It has a very good user experience, super intuitive and functional, easy to learn for both users and administrators. Its integration and implementation are very simple! SUPER COMPLETE. The support they provide is VERY GOOD. Review collected by and hosted on G2.com.

Not being able to make the fields editable or non-editable in the CRM Review collected by and hosted on G2.com.

Su facilidad de uso y fácil implementación, además de su integración con otras herramientas Review collected by and hosted on G2.com.

El costo , Enterprise es muy elevado , aunque se justifica la inversion. Review collected by and hosted on G2.com.

The customization and ability to make it your own. Review collected by and hosted on G2.com.

System can be hard to learn for sure at first but there are a lot of training videos out there to figure it out and the customer support is great. Review collected by and hosted on G2.com.

Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com.

Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies.

In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com.