Bitrix24 Pros and Cons

Everything is integrated, from your chats to your telephony. Bitrix works well and its reminder features are fabulous. One of the easiest CRM's I have used. Review collected by and hosted on G2.com.

The fact that you have to be on a certain package to get useful help articles or customer support.

The second thing is the messaging system, it goes to whatsapp yes, but it cant be used as a regular chat app, so for example I connect my whatsapp to Bitrix24. Its used more as a call center chat app, when after a certain amount of inactivity the chat closes automatically and the person gives you a rating. If you need to chat to that person again, you cant.

Lastly, the gmail connection feature does not work well. Everytime I connect my gmail, emails don't come through like they should, emails go "missing" yet if i go to gmail itself the email shows there.

These are the 3 things I use daily, and the 3 most lacking items. Review collected by and hosted on G2.com.

An affordable option for sales, support. Review collected by and hosted on G2.com.

Can't handle complex complex operations. Review collected by and hosted on G2.com.

The way the tasks work. I feel it's very efficient and useful for multitask stuff as I usually have to. Review collected by and hosted on G2.com.

There's a couple of things I'd like for it to have or customizable options I think would bring the best out of it. Review collected by and hosted on G2.com.

Bitrix24 is a complete business automation tool. We are using it in all of our daily activities. It includes lead management, deal management, task management, project, scrum, sprint, automation and many more things. It is easy to implement it for all the departments like sales, marketing, software development, front office, back office, account, and management. It also comes with various external tools which helps to manage our routine task and automation easily. It is easy to use even for a people with basic knowledge. We have integrated it for managing our sales funnel and after-sales support. Review collected by and hosted on G2.com.

The biggest issue is the customer support from bitrix24. It is available on chat but they are not much accurate in answering the queries. Review collected by and hosted on G2.com.

It's great and easy to use and I like it because collaboration is the best way to increase productivity in a company. The technologies have greatly improved the process of tracking and controlling sales. There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. Review collected by and hosted on G2.com.

There should be a way to put a more reasonable monetary value on its exorbitant price. Review collected by and hosted on G2.com.

Lots of tools that are really useful for your business. Review collected by and hosted on G2.com.

Absurd pricing for essential things like recurring tasks. Review collected by and hosted on G2.com.

As a small business owner, budget is always a concern. The fact that Bitrix24 offers a free plan with a surprising amount of functionality was a lifesaver in the early stages. It allowed me to streamline my operations without breaking the bank. As my business grew, the upgrade options were there, but I never felt pressured. Review collected by and hosted on G2.com.

calendar contacts should be saved as a service-based business, allowing for staff to place the time spent on each location and a link to QuickBooks, (and this is being lazy, but that's all that's needed) Review collected by and hosted on G2.com.

All-in-one Platform: The biggest advantage of Bitrix24 is that it covers a truly vast range of business needs. CRM, project management, communication, task tracking, document sharing... it brings them all under one roof! This means less time switching tools and more coherent workflows.

Customization: Bitrix24 lets you tailor many aspects to fit your specific processes. This flexibility is important because every team has its unique structure and requirements.

Accessibility: The cloud-based nature of Bitrix24 empowers a modern, distributed workforce. Team members can collaborate and access the platform from anywhere there's an internet connection.

Free Plan: The fact that Bitrix24 offers a free plan with a surprising amount of functionality is a huge plus. It lets smaller businesses and teams experiment extensively before committing to a paid plan. Review collected by and hosted on G2.com.

Visual Clutter: One of the most common complaints about Bitrix24 is that its interface can feel cluttered and overwhelming. There's a lot of information packed into each screen, and navigation isn't always intuitive. This can make it difficult for new users to find their way around.

Outdated Design: While functional, Bitrix24's visual design can feel a bit dated compared to some of its more modern competitors. The use of icons, color schemes, and layout don't always align with the clean and streamlined aesthetic users have become accustomed to. Review collected by and hosted on G2.com.

I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. Review collected by and hosted on G2.com.

I'd like more features in free plan, like recorrent tasks Review collected by and hosted on G2.com.

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses. Review collected by and hosted on G2.com.

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying. Review collected by and hosted on G2.com.