# Bitrix24 Reviews **Vendor:** Bitrix24 **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 608 ## About Bitrix24 Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. ## Bitrix24 Pros & Cons **What users like:** - Users value the **ease of use** in Bitrix24, benefiting from a streamlined experience with integrated tools and features. (22 reviews) - Users value the **seamless team collaboration** of Bitrix24, enjoying integrated tools that enhance productivity and efficiency. (21 reviews) - Communication (17 reviews) - Users value the **integrated tools** of Bitrix24, enhancing productivity and seamless collaboration in a single platform. (16 reviews) - Intuitive (14 reviews) - Users appreciate the **integrated tools** of Bitrix24, allowing for seamless collaboration and boosting overall productivity. (14 reviews) - Users love Bitrix24 for its **intuitive task management** , enabling seamless collaboration and increased productivity with integrated tools. (14 reviews) - User-Friendly (13 reviews) - Automation (12 reviews) - Collaboration (12 reviews) **What users dislike:** - Users find the **learning curve steep** with Bitrix24, as the interface can be cluttered and complex for newcomers. (10 reviews) - Users report **performance issues** with Bitrix24, citing slow loading times and a cumbersome interface for beginners. (9 reviews) - Users find Bitrix24 has **lacking features** for basic users, necessitating costly upgrades for full functionality. (8 reviews) - Not User-Friendly (8 reviews) - Slow Performance (8 reviews) - Users find Bitrix24's **limited features** frustrating, especially with required upgrades for basic functionalities and inconsistencies in promised offerings. (7 reviews) - Poor Performance (7 reviews) - Slow Loading (7 reviews) - Steep Learning Curve (7 reviews) - Overwhelming Experience (6 reviews) ## Bitrix24 Reviews ### 1. Straightforward, Turnkey CRM with Everything We Need. Has a free version! **Rating:** 4.5/5.0 stars **Reviewed by:** Luis P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bitrix24?** The user interface is rather straightforward and standarized. Comes with all the functions I need and expect from a complete turn-key CRM solution. I started with the free version and then switched to the Basic plan. So far so good. Haven't had the time to try the Wordpress integration but will be hoping to do so in the weeks to come. Overall It's a great tool if you want to run your business like the big fishes on the market! **What do you dislike about Bitrix24?** The mobile version needs a tad bit more refinement bc it kept crashing my on phone. Don't know maybe the fault it's on my end but everything else runs perfectly on my iphone 13. **What problems is Bitrix24 solving and how is that benefiting you?** Tracking leads and sales is now much easier with bitrix. At first I was hesitant to let go of my spreadsheets but in the long run it has paid off! lol **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Luis! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 2. Fast, Flexible Indiamart-to-Bitrix24 Automation with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay P. | marketing manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Bitrix24?** Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. **What do you dislike about Bitrix24?** Nothing I dislike about the app. The app is perfect **What problems is Bitrix24 solving and how is that benefiting you?** Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. **Official Response from Oleg Samarin:** > Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. ### 3. Bitrix24 is a versatile all-in-one tool for CRM, tasks, and team collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak B. | Senior Research Analyst | Project Management, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Bitrix24?** What I like best about Bitrix24 is that it brings many tools into one place. I can manage contacts, track communication, assign tasks, and keep everything organized without switching between different apps. It helps improve productivity and makes daily work much easier. **What do you dislike about Bitrix24?** Bitrix24 can feel a bit complex at the beginning because it has so many features. The interface can sometimes be overwhelming, and it takes time to learn where everything is. Also, it can feel slower when using advanced features. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps me manage projects, communicate with my team, and track customer leads all in one place. It saves me time and keeps everything organized, so I can stay on top of my work without jumping between different tools. **Official Response from Oleg Samarin:** > Thank you for your comprehensive review of Bitrix24, Deepak! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 4. All-in-One Platform for Effortless Team Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Dequetia C. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Bitrix24?** Bitrix24 is an incredibly powerful all‑in‑one platform that makes managing tasks, communication, and customer relationships feel effortless. I love how everything—CRM, chat, calls, automation, and project tools—lives in one place. It’s user‑friendly, customizable, and perfect for keeping teams organized and connected. **What do you dislike about Bitrix24?** It is powerful, but the learning curve can feel steep at first. Some features are tucked away or require extra setup, which can be overwhelming for new users. Once everything is configured, it runs smoothly — but getting there can take time. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 solves the problem of scattered tools by bringing communication, tasks, CRM, and automation into one platform. It keeps teams organized, improves follow‑ups, and saves time by streamlining everyday workflows. **Official Response from Oleg Samarin:** > Hi Dequetia! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. ### 5. Powerful CRM for Real Estate—Great Mobile App, but the Online Platform Needs Attention **Rating:** 3.5/5.0 stars **Reviewed by:** Willem S. | Property Practitioner, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Bitrix24?** I love that I can integrate Bitrix with my Google Calendar or my phone calendar, set up tasks, and access everything from anywhere. As a real estate agent, this CRM-specific use really stands out to me. Being able to load leads and create a sales path for each one is invaluable. The Bitrix team helped with the setup, and after that it was a breeze. I use this product daily to keep my sales channel full, and it makes my work as a real estate agent feel like a walk in the park. **What do you dislike about Bitrix24?** The online platform tends to be a bit tedious to navigate and is slow, but the cellphone app makes up for it. For an estate agent, the app is really where it’s at. **What problems is Bitrix24 solving and how is that benefiting you?** CRM Management and Lead Management for Sales Conversion **Official Response from Oleg Samarin:** > Hi Willem! Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. ### 6. Powerful All-in-One CRM with Great Sales Tools, Zapier Integration, and Solid Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Svetla M. | Communications manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Bitrix24?** Bitrix24 has tons of functionalities related to CRM, document management, communication, and also has a plethora of sales tools that facilitate the sales workflows in a big company like email marketing,sales funnels, automated workflows, etc. The user interface is straightforward, a bit outdated though. Performance is good, there is also integration with Zapier which translates into integration with almost anything. Pricing is a bit on the steep site, though if you are using all features, it is well worth it/ Support responds promptly, but not always efficient replies. **What do you dislike about Bitrix24?** The user interface is a bit outdated with functionalities split across many screens. The learning curve for some options was a bit steep. For a small organisation the pricing model is not flexible enough. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps to streamline the sales funnel and improve coordination and communication between the marketing and sales teams in an organisation. It keeps a full record of communications - including automated ones - related to a customer, and his progress in the sales funnel. **Official Response from Oleg Samarin:** > Hi Svetla! Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your document management, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success. ### 7. All-in-One Platform, But Too Many Function Issues **Rating:** 1.5/5.0 stars **Reviewed by:** Lily K. | Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Bitrix24?** That it is an all in one business platform, we are able to integrate with other platforms and update on features to specifically work best for us. The lay out is okay, it stores information well, such as files, calls, chats ect **What do you dislike about Bitrix24?** It has alot of issues, functions not always working properly, due to to the complexity of the software. Trying to create updates are time consuming and usually always end with other functions breaking or it going down temporarily. **What problems is Bitrix24 solving and how is that benefiting you?** It puts everything in one system, which is efficient and effect. Each client card contains all the information required for each department in one place. Its stores information well with easy access **Official Response from Oleg Samarin:** > Thank you for taking the time to share your feedback and experiences with Bitrix24, Lily! Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. ### 8. Easy WhatsApp & IG Lead Capture Across PC and Phone **Rating:** 4.0/5.0 stars **Reviewed by:** June M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Bitrix24?** It’s easy to connect and get leads from WhatsApp and IG. I also like that I can work from either my PC or my phone, depending on what’s more convenient. **What do you dislike about Bitrix24?** There are too many notifications, and they’re hard to keep track of. It’s also not clear what the differences are between projects, tasks, and boards, or how each one is meant to be used. **What problems is Bitrix24 solving and how is that benefiting you?** Project management and leads. Honestly, we weren’t able to set up the system the way we wanted, even though we hired a programmer and paid a lot of money. At this point, we’re planning to stop using Bitrix soon. **Official Response from Oleg Samarin:** > Hi June! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. ### 9. A Scalable Operational Backbone for Growing Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Bitrix24?** As a founder, I value systems that bring operational clarity without requiring multiple disconnected tools. Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist in a structured way. The CRM pipeline visibility has been particularly impactful for maintaining discipline in sales tracking and ensuring accountability across stages. I also appreciate the ability to define workflows and automate repetitive processes, which helps maintain consistency as the team scale **What do you dislike about Bitrix24?** The platform’s depth is both a strength and a challenge. Initial configuration requires thoughtful setup and time investment. For founders without prior CRM implementation experience, the onboarding curve can feel steep. However, once properly structured, the system becomes significantly more powerful **What problems is Bitrix24 solving and how is that benefiting you?** In early-stage growth, fragmentation becomes a serious operational risk scattered communication, inconsistent lead tracking, and unclear task ownership. Bitrix24 consolidates these moving parts into one ecosystem. For us, this has improved sales visibility, strengthened execution discipline, and reduced operational friction. Instead of reacting to chaos, we operate with clearer processes and measurable tracking. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 10. Excellent platform with multiple tools and modules for organization **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel M. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Bitrix24?** What I like most about Bitrix24 are all the tools and modules it contains, especially the automation and project management parts. **What do you dislike about Bitrix24?** A very important area of opportunity is the reporting section; there are very few available and they are very limited in terms of customization. However, it is possible to extract the data through the APIs to generate any report. **What problems is Bitrix24 solving and how is that benefiting you?** Organizational communication, formalization and optimization of processes, information repository, CRM, and project repository **Official Response from Oleg Samarin:** > Thanks, Manuel! ### 11. All-in-One Platform That Streamlines Work Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Adil K. | Student, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Bitrix24?** Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. **What do you dislike about Bitrix24?** At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 has helped me address the challenge of managing customers and work that used to be scattered across multiple platforms. Previously, my workflow was disorganized, with leads in one application, tasks in another, and chats in yet another place. Now, with Bitrix24, all my CRM information, deals, calls, messages, and tasks are centralized. This makes it much easier for me to track leads, follow up promptly, and ensure I don’t overlook any customers. As a result, my work has become more organized and efficient, and I find it easier to close deals. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback, Adil. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 12. Powerful All-in-One, But Too Complex and Let Down by Weak Support **Rating:** 1.0/5.0 stars **Reviewed by:** Riza O. | Company Owner, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bitrix24?** What attracted me to Bitrix24 was its all-in-one structure having CRM, sales, and operations in one platform. **What do you dislike about Bitrix24?** The support is very weak and often ineffective. It takes too long to get meaningful responses, and most issues are not resolved properly. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps centralize our CRM, sales, and operations in one platform, which reduces the need for multiple tools. **Official Response from Oleg Samarin:** > Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value your feedback, as it helps us continuously improve and better serve your needs. For tutorials, please visit our YouTube channel: youtube.com/bitrix24 ### 13. Comprehensive CRM with Strong Mobile Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Subham k. | Customer Account Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Bitrix24?** I don't have to keep track of my calendar; I get reminders for each task that is due, whether it's a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I'm traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone. **What do you dislike about Bitrix24?** Sometimes I don't get the mobile app notification, which leads to opening the application to check the notification, which consumes more time. Please check if there is a bug in Android sometimes in my S22+, I don't get notifications, which generally happens when there are 5 plus notifications. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps me manage client tasks effortlessly with reminders, integrates with BI tools for reporting, and offers easy mobile access for updates on the go. **Official Response from Oleg Samarin:** > Thank you for your comprehensive review of Bitrix24, Subham. Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 14. Centralized Platform with Easy Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiv K G. | Working with Fintech Startup- Legal Raasta, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Bitrix24?** I like that Bitrix24 is easy to implement and has a user-friendly UI. The customization feature is really valuable to me. I also appreciate how it combines lead, task, CRM, and communication into one platform. The ability to convert leads to tasks with just a few clicks is a feature I find particularly convenient. **What do you dislike about Bitrix24?** No easy template available to manage leaves and attendance system **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 puts lead, task, CRM, and communication on one platform. It's easy to implement, user-friendly, and customizable. I like converting leads to tasks with a few clicks. **Official Response from Oleg Samarin:** > Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 15. User-Friendly CRM with Efficient Data Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Bitrix24?** I like Bitrix24's interface and its dynamic nature. I find the History option very useful as it allows me to see all the steps each person took, like who opened a deal, who made changes and when, and who deleted what. The administration page is also very useful, letting the admin decide which users can make changes and what rights each user has. The initial setup was quite easy because everything is user-friendly and there are a lot of tutorials on the internet. **What do you dislike about Bitrix24?** Many actions can be done without a confirmation screen. Sales agents often delete deals or create wrong appointments 'by accident'. **What problems is Bitrix24 solving and how is that benefiting you?** I use Bitrix24 to track deals, calls, and appointments. It consolidates all sales activities into one system, allowing me to query the database and analyze data effectively. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 16. All-in-One Productivity Powerhouse with Seamless Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya P. | Senior Manager - Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Bitrix24?** What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. **What do you dislike about Bitrix24?** What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 is solving several coordination and workflow problems that are common in large organizations, and it’s made my day-to-day work significantly smoother. Earlier, we struggled with scattered tools—one platform for tasks, another for CRM, another for communication—which often led to delays and misalignment. Bitrix24 centralizes everything in one place, so project tracking, client updates, team chats, and approvals all happen within a single system. This has reduced miscommunication, improved accountability, and made it easier to monitor progress across teams. The automation tools also eliminate repetitive follow-ups and manual updates, allowing me to focus more on actual work rather than administrative tasks. Overall, it has improved speed, clarity, and collaboration across all departments. **Official Response from Oleg Samarin:** > Hi Aditya. Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project and client managing, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success. ### 17. All-in-one CRM, practical and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Celes N. | Responsable de Sistema Bitrix24, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Bitrix24?** It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. **What do you dislike about Bitrix24?** The initial learning curve can be steep and some configurations could be more intuitive. **What problems is Bitrix24 solving and how is that benefiting you?** Centralize and simplify the administration of Bitrix, avoiding manual errors and reducing configuration times. Automate repetitive tasks, standardize processes, and allow for a more organized and efficient operation. This benefits me because it streamlines daily work, reduces rework, and ensures that configurations are applied consistently. Additionally, it has allowed us to integrate other systems, practically reducing human intervention within the platform. **Official Response from Oleg Samarin:** > Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Celes! We look forward to continuing to support your firm's growth and success. ### 18. Bitrix24 Keeps All My Project Info in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Nata K. | Regional sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Bitrix24?** Bitrix24 allows me to manage projects and keep all the information I need to successfully complete them in one place. **What do you dislike about Bitrix24?** So far, there isn’t anything in Bitrix24 that causes problems in my work. **What problems is Bitrix24 solving and how is that benefiting you?** In Bitrix24, I can manage projects simultaneously, send proposals, make phone calls, and get a clear analytical overview of my sales. **Official Response from Oleg Samarin:** > Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Nata! ### 19. Keeps Projects and Sales Organized with Easy Linking **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Bitrix24?** It helps me with different projects and sales, and I can also link different things together, which makes it easier to keep everything organized. **What do you dislike about Bitrix24?** I can’t link everything I want when it comes to inventory, which makes it harder to set things up the way I need. **What problems is Bitrix24 solving and how is that benefiting you?** Not very many **Official Response from Oleg Samarin:** > Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Sammy! ### 20. Comprehensive CRM, Needs Better Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Özgür Cemre . | Digital Marketer, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Bitrix24?** I really appreciate Bitrix24 for its flexibility in allowing us to edit our own data, which provides great utility for managing our CRM database. The cost-effectiveness of Bitrix24 is another major advantage for our company as it offers numerous features at an affordable price. Additionally, the design of the user interface is very appealing, making it easy to collaborate with teams. The initial setup was surprisingly easy, which facilitated a smooth transition from our custom software to Bitrix24. Overall, these attributes have had a positive impact on our workflow and have influenced our decision to switch, ensuring a seamless experience in handling customer data and improving team collaboration. **What do you dislike about Bitrix24?** I find Bitrix24 to be somewhat inflexible, particularly with regard to its integration options and API usage. The strict rules in these areas limit the potential for customization and seamless connectivity with other tools and software, which could enhance its utility for my needs. **What problems is Bitrix24 solving and how is that benefiting you?** I use Bitrix24 to centralize customer data and gain insights into past interactions, enhancing customer relationship management. It offers various editing options, is cost-effective, and supports team collaboration with a user-friendly UI. **Official Response from Oleg Samarin:** > Hi Özgür! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We’re thrilled to hear you’ve found our platform to be a powerful ally in managing customer data and boosting collaboration within your team. ### 21. Generous Free Plan with Great Built-In Tools for Remote Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Liliana M. | Paid Performance/SEM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Bitrix24?** The free plan is very generous (CRM, tasks, chat, drive, and basic automation) and works well for remote teams thanks to the built-in communication tools. The non-free plans are also affordable. **What do you dislike about Bitrix24?** The interface feels cluttered and overly complex, and the learning curve is quite steep. **What problems is Bitrix24 solving and how is that benefiting you?** Problem: Customer information and sales leads can get lost or forgotten, which can hurt revenue. Solution: Bitrix24 keeps leads, customer interactions, emails, and deals organized in one system, helping teams stay on top of follow-ups, close more sales, and manage relationships more effectively. **Official Response from Oleg Samarin:** > Hi Liliana! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. ### 22. Bitrix24: A Great All-in-One Business Tool with Tons of Features **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Bitrix24?** Bitrix24 is a great all in one business tool. It has alot of features for an organization to be structured with this product. **What do you dislike about Bitrix24?** They have a huge FAQ system. Wish the FAQ was more organized to help find things that you have a stopping point in the software that you don't know how to do. Wish there was a wizard to help with automation and the other hi-technical sections that requires a tech. If you haven't used it before it would be hard to navigate and setup. **What problems is Bitrix24 solving and how is that benefiting you?** It helps me organize our government contract structure. I can manage all of the proposals we’ve submitted, along with tasks, projects, and collaboration with other people. **Official Response from Oleg Samarin:** > Thank you for such detailed review of Bitrix24! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. ### 23. One platform. Endless possibilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Aritro B. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Bitrix24?** Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. **What do you dislike about Bitrix24?** Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 is offering free plan and that free plan itself is so helpful for small team as it offers useful functions like CRM basic, tasks and projects. Automating the repetitive tasks and recurring workflows is something which is already built in. This helps a lot in terms of reducing the manual intervention. Real-time chat, group messaging and even video conferencing helps to collaborate within a short notice. Additionally, this is scalable as it has variety of plans tailor made for variety of teams. **Official Response from Oleg Samarin:** > Hi Aritro! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. ### 24. Bitrix: All-in-One CRM with Automated Pipelines and Complete Client History **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Bitrix24?** Main thing I like about Bitrix is that you can use it manage multiple things including Lead Pipeline, Deals, Tasks & Projects inside one software. Plus being able to connect multiple tools, so all of the client emails, calls etc. are automatically attached to the customer record (making it way easier to see the conversational history) Also, you can have different automations set for each stage in the pipelines. **What do you dislike about Bitrix24?** It seems an overkill at first, but it mainly seems to be SMB CRM + Project Management + Sales Management Software (but you can't do full email automation based on lead stages in this one - for which you have to use other dedicated email marketing software) **What problems is Bitrix24 solving and how is that benefiting you?** We're using it for Sales & Deals Management, and so far it's been working well for us. **Official Response from Oleg Samarin:** > Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 25. Bitrix24 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Bitrix24?** I am using Bitrix24 from long time and i like the project management and team collaborations tool with the help of it my team can collaborate and use built in chat, video call facility. we can also build website and landing pages and many more. its ease to implement and have best customer support. **What do you dislike about Bitrix24?** It provide us the affordable pricing and documentation management tools, we can also use it for the team meeting and attendance tracking. Nothing to dislike about it. **What problems is Bitrix24 solving and how is that benefiting you?** It also can handle your meetings, files, whatsapp, facebook and other things from one place, greate tool to use. **Official Response from Oleg Samarin:** > Thank you so much for taking the time to share your detailed feedback on Bitrix24, Sourabh. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. ### 26. Bitrix24 for team collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Christina D. | Recruitment Call Operations Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Bitrix24?** Bitrix24 is well suited for collaboration and customer relationship management. The product makes it easy for us to communicate with our team and customers. It ensures secure file sharing and integrates well with productivity tools. The software enhances granular access management and has a reliable cross platform support. **What do you dislike about Bitrix24?** The software is very intuitive and easy to implement. I have nothing against it. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 has made it possible for us to securely collaborate and connect with all our teams in real time. It has also simplified information sharing and energized our conversations. **Official Response from Oleg Samarin:** > Hi Christina! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 27. Fantastic Commercial Funnels Tunnel **Rating:** 4.0/5.0 stars **Reviewed by:** GABRIEL V. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Bitrix24?** The sales funnel tunnel: I think that's fantastic. **What do you dislike about Bitrix24?** I miss a flow of activities that helps maintain focus. **What problems is Bitrix24 solving and how is that benefiting you?** It helps me a lot in deal management, and the system's AI is sensational as creative support in daily life. **Official Response from Oleg Samarin:** > Hi Gabriel! Thank you for sharing your valuable feedback on your daily use of Bitrix24. ### 28. Bitrix24’s All-in-One Feature Set Keeps Everything Under One Roof **Rating:** 4.5/5.0 stars **Reviewed by:** Safin G. | SDE, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Bitrix24?** The most helpful thing about Bitrix24 is its wide variety of features such as CRM, collaborations, project management, HR solutions etc helping organization reducing juggling among purchasing and maintaining separate softwares **What do you dislike about Bitrix24?** There is nothing as such so far which i dislike about Bitrix24. Its pretty easy to integrate and navigate. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps in keeping track of project tickets, collaborating with fellow team members via video and text, managing customer leads and follow ups and many other features. **Official Response from Oleg Samarin:** > Thank you so much for taking the time to share your detailed feedback on Bitrix24, Safin. We look forward to continuing to support your business's growth and success. ### 29. Great Free Version with Plenty of Modules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bitrix24?** The availabilty of the modules on free versión **What do you dislike about Bitrix24?** Theo Numbers of Windows that you have to get what you want **What problems is Bitrix24 solving and how is that benefiting you?** My leads, the way that i record all the new clients and leads **Official Response from Oleg Samarin:** > Thank you for sharing your valuable feedback on your daily use of Bitrix24! ### 30. Easy to use and really complete **Rating:** 5.0/5.0 stars **Reviewed by:** Juliane M. | Assistente de marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Bitrix24?** I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. **What do you dislike about Bitrix24?** I'd like more features in free plan, like recorrent tasks **What problems is Bitrix24 solving and how is that benefiting you?** I can see all my tasks and projects quickly and I can manage my time and deadlines to do what I need to. **Official Response from Oleg Samarin:** > Thank you for your positive feedback! We're glad Bitrix24 helps you manage your projects and time efficiently. We appreciate your suggestion about adding more features to the free plan and will consider it for future updates. ### 31. Evaluation of the Management and Communication Platform for Modern Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Bitrix24?** Offers advanced CRM features even in the free plan. **What do you dislike about Bitrix24?** Resources such as advanced automations, detailed reports, and technical support are restricted. **What problems is Bitrix24 solving and how is that benefiting you?** It helps keep the team aligned, organize projects clearly, and efficiently track clients. I like the ability to create automated workflows and the integration between modules, which greatly facilitates daily tasks. Although it is a powerful platform, I recognize that the interface can be a bit confusing at first, and some translations still leave something to be desired. But over time, I discovered the right features for my work style. Today, Bitrix helps me solve problems like lack of organization, excess of disconnected tools, and difficulty in tracking processes — all with more control and productivity. **Official Response from Oleg Samarin:** > Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. ### 32. Bitrix 24 Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshitha G. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Bitrix24?** Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc **What do you dislike about Bitrix24?** sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 solves the problem of scattered business tools by bringing CRM, project management, communication, and collaboration into one unified platform. This benefits users by improving team efficiency, communication, and workflow visibility — all in a single workspace. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24, Rakshitha. ### 33. Easy-to-Use with Excellent Sales Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Raul P. | CEO and Managing Partner, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Bitrix24?** I like the easy interface and ease of use of Bitrix24. The dashboard offers great visibility, which is really helpful. It's a great tool for managing sales and also works well for account-based management. The initial setup was very easy and didn't require any code or hiring an agency. **What do you dislike about Bitrix24?** I think Bitrix24 could improve in terms of sales and marketing insights and syncing with Outlook. **What problems is Bitrix24 solving and how is that benefiting you?** I use Bitrix24 to monitor my B2B sales pipeline and have a historic review of sales opportunities, including contact information and insights. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Jose! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 34. CRM Features Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Oyunzaya B. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Bitrix24?** CRM, Task & Projects, Website online store, automation, workflow **What do you dislike about Bitrix24?** At the moment, there is nothing I dislike. However, the following improvements are needed: displaying reports in the time tracking module, allowing time registration with location remotely, and fixing the issue where images sent via FB chat are delivered as links. **What problems is Bitrix24 solving and how is that benefiting you?** It is automating and improving customer service and client management across multiple organizations. **Official Response from Oleg Samarin:** > Hi Oyunzaya! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. ### 35. Customizable Portal and CRM Attachments That Keep Follow-Ups on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Aashish S. | Online Education Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Bitrix24?** Followup schedules, attachment option in CRM, customisable portal options **What do you dislike about Bitrix24?** Nothing in particular, but the user interface could have been more attractive and visually appealing. **What problems is Bitrix24 solving and how is that benefiting you?** CRM for managing follow-ups with new customers and prospects, and for keeping my sales funnel organized. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Aashish. ### 36. Easy to Use and Understand, Ideal for the User **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel Ángel M. | Chief Information Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Bitrix24?** Its ease of handling and understanding with the user **What do you dislike about Bitrix24?** Lack of tools or third-party add-ons that are paid but very complex **What problems is Bitrix24 solving and how is that benefiting you?** Internal chat and effective communication **Official Response from Oleg Samarin:** > Hola Miguel! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. ### 37. Good functions, poor UI/UX **Rating:** 2.5/5.0 stars **Reviewed by:** Grigor B. | Founder, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Bitrix24?** Only one platform for any business. It has a lot of different components that any company might use, all in one platform. **What do you dislike about Bitrix24?** The UI/UX is poor. The windows and layouts and the overall design is quite old and needs polishing and more freedom of UU changes by the user. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helps me have an Omni channel contact center that is easy to integrate to our website, social media channels. The best part is that Bitrix24 has a client app for windows, mac, ios and android which means that we don't have to open a web page to be online to receive customer messages. **Official Response from Oleg Samarin:** > Hi Grigor! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 38. Useful but with many glitches and limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Marinos M. | Communications, Marketing and Advertising Consultant, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Bitrix24?** Playful User Environment, good with reminders and with tracking the progress of the Lead **What do you dislike about Bitrix24?** Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies. In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. **What problems is Bitrix24 solving and how is that benefiting you?** It helps me keep track of my Leads and set reminders for follow ups etc. It also syncs with your emails so email communication is tracked in the Customer's feed. But there's a lot of glitches that the emails from one client go to the account of a different client. It's very strange why that happens. **Official Response from Oleg Samarin:** > Thank you for sharing your experience with Bitrix24, Marinos! We understand the importance of user customization and will take your feedback into consideration for future updates to our platform. ### 39. Good easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Y. | Outbound Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Bitrix24?** Easy to use CRM tool and has good features which supports our sales, marketing and project team **What do you dislike about Bitrix24?** uninformed downtime and sometimes, it lags too much. **What problems is Bitrix24 solving and how is that benefiting you?** It helps us to manage customers (from lead to deal and fulfillment) **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Mohammed! ### 40. The best CRM I have known **Rating:** 5.0/5.0 stars **Reviewed by:** Yoshio R. | Bussines Development Representative, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Bitrix24?** I use Bitrix every day to optimize my workflows, it is precise, fast, and I love its interface. **What do you dislike about Bitrix24?** They should have more funds to put on the main screen. **What problems is Bitrix24 solving and how is that benefiting you?** It is quite useful for me to keep a record of my clients. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Yoshio! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 41. Best ticket management application **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti R. | developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Bitrix24?** Time management with ticket assignment and communication support **What do you dislike about Bitrix24?** Everything is fine but there is some dislike thing s like workflow for leave approval **What problems is Bitrix24 solving and how is that benefiting you?** It is helping us for project management in IT sector ### 42. All in one solution for lead management **Rating:** 3.0/5.0 stars **Reviewed by:** Divya G. | Data Analyst/Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Bitrix24?** The CRM is quite robust - lead tracking, lead pipelines, automation rules and integrations with forms, emails and calls help streamline sales processes. **What do you dislike about Bitrix24?** Due to its wide range of features, onboarding can be overwhelming. New users may need training or time to become productive. **What problems is Bitrix24 solving and how is that benefiting you?** Lead tracking has become easier. Automated tasks, reminders and approval processes save time and ensure consistency in routine operations. **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Divya! ### 43. The ultimate powerful tool for sales and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Benarda S. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Bitrix24?** It user friendly interface that is easy to navigate and manage **What do you dislike about Bitrix24?** It bug and glitches issues experienced that was frustrating **What problems is Bitrix24 solving and how is that benefiting you?** The poor customer relationship which the tool enable business to manage customers relationships more effectively **Official Response from Oleg Samarin:** > Hi Benarda! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. ### 44. EffBest CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Nana S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Bitrix24?** Easy to use. I recommend to anyone. The best **What do you dislike about Bitrix24?** Nothing the system is awesome. I recommend to anyone **What problems is Bitrix24 solving and how is that benefiting you?** None **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences on Bitrix24, Nana! ### 45. Best crm and communication app **Rating:** 5.0/5.0 stars **Reviewed by:** Vartika A. | Accounts associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Bitrix24?** It is very user-friendly and provide an organised platform for crm **What do you dislike about Bitrix24?** As of now, calling on Bitrix is sometimes difficult **What problems is Bitrix24 solving and how is that benefiting you?** It's providing a common platform for crm and communication channel **Official Response from Oleg Samarin:** > Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Vartika! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 46. Experience with Bitrix24 **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Alfredo A. | Docente Postgrado (Cursos de Actualización), Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Bitrix24?** The integration of an in-house CRM for project management, communication, and its price **What do you dislike about Bitrix24?** in many cases the tool is not very intuitive to use **What problems is Bitrix24 solving and how is that benefiting you?** Especially learning to use the tool, since for a new user it is complicated to understand how the communication of its modules works, in addition to the fact that the technical support is not adequate in terms of timing. **Official Response from Oleg Samarin:** > Hi Jose! Thank you for sharing your valuable feedback on your daily use of Bitrix24. ### 47. an intuitive yet expansive interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Bitrix24?** Bitrix24 lies in its versatility. It significantly reduces the need for third-party apps, streamlining workflows and improving team productivity. **What do you dislike about Bitrix24?** Its complexity. The platform has so many features that it can take a bit of time to figure out how everything works. Users may feel overwhelmed by the sheer amount of customization options, especially if they’re new to project management tools. **What problems is Bitrix24 solving and how is that benefiting you?** Those related to communication, project management, and team collaboration. Bitrix24 enables businesses to operate more smoothly and efficiently. It centralizes key tools, enhances communication, simplifies project management, and automates processes. **Official Response from Oleg Samarin:** > Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. ### 48. The choice was .... Bitrix24 **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro G. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Bitrix24?** I consider Bitrix24 to be quite comprehensive, lightweight, and constantly evolving, allowing for a very high level of integrations via API. We use the CLOUD + APP version. Comparing the feature offerings of Bitrix and its cost... it is a very easy decision. The support service works very well. I emphasize that we use the Enterprise version. Bitrix is a tool of constant and easy use. **What do you dislike about Bitrix24?** The implementation curve can be long, the understanding of all modules and some functionalities are not well localized for Portugal. **What problems is Bitrix24 solving and how is that benefiting you?** Budgets, Invoices, call center, Tasks, Projects... all in one tool **Official Response from Oleg Samarin:** > Olá Pedro! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ### 49. One step solutions for business operations. **Rating:** 4.0/5.0 stars **Reviewed by:** Giridhari L. | Web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Bitrix24?** I like its one feature very much is that it can be used by multiple users for free. **What do you dislike about Bitrix24?** For the new users it is a bit challenging to navigate the tools, also requires training. **What problems is Bitrix24 solving and how is that benefiting you?** It helps me to monitor the on-going projects. Also track the projects and updates me about the timeline easily. **Official Response from Oleg Samarin:** > Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Giridhari! ### 50. Breaking your promises with Legacy/NO-legacy, features "migrating" from Standard to Professional. **Rating:** 1.0/5.0 stars **Reviewed by:** Cristi N. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Bitrix24?** Integration CRM+Task Management+Chat+...in one single platform. **What do you dislike about Bitrix24?** 1. Not keeping the initial structure/offer: for example, not keeping the features&benefits of "Old CRM", 2. then come with some Features&Benefits for Standard, then remove some Features&Ben from Standard(for example Task recurrence) 3. Lack of HRM platforms integrations(besides some filipine/vietnam based HRM there are not many...) 4. Missing basic features in Standard(like Clock In&Out) 5. Hello, I understand that you need other infrastructure and so, but, I think is also fair to do that WITHOUT affecting your “promise/legacy of value proposition”(features/benefits/Pricing) for the existing clients. I mean, your promise(legacy) to us(back in 2021), was like that : BUY NOW AND YOU’LL GET : 1. Offer : CRM+(with all the features and benefits) – bitrix24 PROMISING THAT “IT WILL BE FOREVER” 2. Payment : yearly with recurrent auto-payment, NO modifications. You even said at last increase that “for the recurrent clients the payment will be the same”. Bitrix24 PROMISED said that. Now you say that essentially we should pay more and get less(features and benefits that we need). Do you consider that breaking your promise as being fair for a client that has chosen bitrix24 FOR THE VERY ABOVE VALUE PROPOSITION AND LEGACY THAT “WILL BE LIKE THAT FOR EVER”??!! So, of course I understand your “development point”, but I think is fair to “not change the rules after the game begun”, there is no logic for us to pay more taking into account that we are not even using the existing resources(please see it bellow our usage). I hope that bitrix24 doesn’t want to be seen as “corporate 🤥”…Is about your business ethics. So, we (still)are keen to continue to be bitrix24 “yearly recurrent paying” customer, but please let us have the same conditions, both in terms of “features and benefits” and also price(660 USD/year – Just as bitrix 24 promised in 2021. Please, keep your promises! **What problems is Bitrix24 solving and how is that benefiting you?** CRM and Proiect/Task Management(In Aug 2024 you "migrated Task Recurrence to Professional, this distroying our task architecture for recurrences) . Also Calendar used to work, until you "migrated" basic/existing features to Professional. **Official Response from Oleg Samarin:** > Thank you for sharing your feedback on Bitrix24, Cristi. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. ## Bitrix24 Discussions - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote - [Why apk slow proces](https://www.g2.com/discussions/why-apk-slow-proces) - 1 comment, 1 upvote - [Can you implement the indentation of bullet lists](https://www.g2.com/discussions/50972-can-you-implement-the-indentation-of-bullet-lists) - 1 comment, 1 upvote - [How does Bitrix24 work best?](https://www.g2.com/discussions/how-does-bitrix24-work-best) - 1 comment, 1 upvote - [View Bitrix24 pricing details and edition comparison](https://www.g2.com/products/bitrix24/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+15%3A20%3A34+-0500&secure%5Bsession_id%5D=25b8c75c-bd7e-4c8c-bbb7-410e93858552&secure%5Btoken%5D=6ec1cab67f312430b82a46a2aed248c9bff0b8f35aa8fc9a4bb545842dd1581f&format=llm_user) ## Bitrix24 Integrations - [1C EV Charging](https://www.g2.com/products/1c-ev-charging/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatArchitect](https://www.g2.com/products/chatarchitect/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ComplyAdvantage](https://www.g2.com/products/complyadvantage/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Drive to OneDrive Migration Tool](https://www.g2.com/products/google-drive-to-onedrive-migration-tool/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Miro](https://www.g2.com/products/miro/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Telegram Center](https://www.g2.com/products/telegram-center/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Bitrix24 Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Tasks** - Tasks - Details - Priority **Communication** - Chat - Discussions - External - Feedback - Announcements **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising **Calendar View** - Multi-Calendar View - Customizable Viewing **Agentic AI - Kanban Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Knowledge Base** - Q & A - Link Sharing - Searchable **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Kanban Boards** - Kanban Cards - Drag and Drop - Visibility **Content & Documents** - File Sharing - Notes - Search - Versioning **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Resource Management** - Resource Definiton - Capacity - Scheduling **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Security** - Verification - Role-Based Permission - Public vs Private **Content ** - Idea Recommendation - Content Generation - Form Generation **Application Tools** - Password Protection - Recording - In-Browser Application **Planning** - Workflow - Backlog - Optimization **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Software Type** - Mobile - Browser Application - Desktop Application **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Product Type** - Standalone Application - Plugin **Project Management** - Task Management - Planning - Visibility - Integration **Support** - Customer Support **Integration** - Sync Multiple Calendars - Import Events - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Notifications** - Customized Calendar Notifications - Location-Based Alerts **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Agentic AI - Calendar** - Cross-system Integration **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Bitrix24 Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 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