You can customize everything according to the company's needs. Also, customer service helps you through Zoom calls, which is much better than just the chat. And the follow-up to the requests.
The new AI feature is awesome and the bigtime academy Review collected by and hosted on G2.com.
Creating Reports is difficult because sometimes the information is not clear, or some columns have the same name, and bring different information. also, sometimes, the reports have calculations that don't match the information on the dashboards. Sometimes is not that easy to use. I would like to know better how bigtime does its calculations. I added a line in one invoice and then it adjusted amounts but the remaining budget per line got messed up and i didn't know how to fic it and the customer support team either. Review collected by and hosted on G2.com.
Video Reviews
Of the several dozen products I demo'd, this one has the best combination of features and simple UI.
1,462 out of 1,463 Total Reviews for BigTime
Overall Review Sentiment for BigTime
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BigTime has helpful features that help monitor and ensure staff productivity. As a business owner it gives us flexibility with quick and easy access from any browser. This means we can use the software anytime, anywhere! Review collected by and hosted on G2.com.
While the efforts are well-intentioned, when updates are rolled out, they sometimes feel rushed and untested. As a result, we have had challenges with updates not working properly in different browsers. Once we navigate that path however, we have found the updates to be helpful. The integration with Quick Books is clunky and forced. Some information is entered into Quick Books first and in other instances it must be entered in BigTime first. This creates significant confusing and is leading to dissatisfaction with BigTime. Receiving support is piecemeal and we triage by dealing with one issue at a time. There is not adequate support to troubleshoot and it is time consuming. It is costing us money to try to resolve issues, which should not be the case. Review collected by and hosted on G2.com.
The best thing about Big Time is their Dedicated Team to help you through the process, no matter how hard or how long it takes to get the time keeping and invoicing exactly the way we want and need. I also really like the way the Big Time team works with each other to help their clients. We have been using Big Time for a couple of years now and won't even consider switching. As a small architectural firm, we struggled to find a time keeping and invoicing program to fit our needs. Their program is not too complicated or overly simplified. The new Big Time Wallet has made receiving payments much easier and faster. All this while maintaining competitive pricing and fees. Review collected by and hosted on G2.com.
I don't dislike anything about Big Time. The only thing that needed improvement was the report center but they have been making those improvements so all is good. Review collected by and hosted on G2.com.
We like how BigTime is better formatted for project management and integrates well with our QuickBooks platform. It has helped us automate processes that we used to do completely manually, spending countless hours. Now with BigTime, its done in minutes! Truly a huge time saver and will help all business scale up and grow without the dreaded bottlenecks. Review collected by and hosted on G2.com.
The only downside we had was in transitioning all of our data into BigTime. Not that it was BigTime's fault but rather the downside to any large scale transition. Since BigTime is geared for better project insight and metric tracking there are many project level features that need to be properly mapped which was also just time consuming. However, once the initial setup was complete, the work has been a breeze to get through. Review collected by and hosted on G2.com.
Easy to use. But not sure if its worth it. Mobile app works occasionally. Review collected by and hosted on G2.com.
Where to start? Pricing is high for business under 5 employees. Even though its advertised as so much a month you get charged more. The training progress is on your own. Customer service is poor at best. Unable to speak to a human. Issues will billing, invoicing takes weeks to get fixed. Terrible customer service. It takes days to weeks to get a question answered. If you need a responce within a week search elsewhere...... Review collected by and hosted on G2.com.
We just implemented Big Time, which took a few months because of integrations with other software, importing of data from really old CCH project management software and designing some pretty specific reports. The implementation team was wonderful and easy to work with. The software is easy to work with. Billing and project tracking is wonderful. Built in AI reporting is amazing. Their customer support ChatBot works great as well. We use this every day, all day long. Review collected by and hosted on G2.com.
I would like more invoice customizations that I can make on the user-end, as opposed to having them code on the back end. But with the multitude of invoice styles, templates and types, it was pretty simple to get what we wanted. Review collected by and hosted on G2.com.
BigTime offers some of the best one product package project management and time tracking features that do not require use of multiple tools. It’s worked very well for us as a way of tracking work hours as well as managing ongoing client invoicing. With the reporting capabilities, we also know how projects are moving along. Integration of our accounting system into our financial management made it easy and less time consuming. Review collected by and hosted on G2.com.
BigTime’s user interface may be a bit overwhelming to use at first, but this is really one side of the stick. It’s got a lot to offer, but at times it can be confusing to navigate through them. Also, the integration helped, but it took more time that we expected when first setting it up. These problems can slow the productivity of your users in the beginning and make the onboarding process for new users more difficult. Review collected by and hosted on G2.com.
One more thing I like about BigTime is the easy way they unify several processes into a single platform. There is everything neatly accounted for, dividing the tracking of billable hours or managing client projects. Collaborating is a lot easier because everybody has access to the same information. One of the things I love is that all project data including, time entries and billing, are available in one place where you can never over look a project. Review collected by and hosted on G2.com.
The biggest con that I’ve run across with BigTime is the more rigid or inflexible task management system. The software does an amazing job of organizing time tracking and invoicing but I feel the task management can be a bit rigid at time. The system may not be as flexible as I would like when I have to break a project down into step by step or add specific sub tasks. It can get a little bit complex doing workflows. Review collected by and hosted on G2.com.
I like being able to start and stop timers throughout the day for various projects and then at the end of the day, that time is easily transferred to my timesheet. Review collected by and hosted on G2.com.
At this time, there is nothing about BigTime I do not like. Review collected by and hosted on G2.com.
Ease of Invoicing
Before transitioning to Bigtime, our team was bogged down by a tedious manual invoicing process. The switch to Bigtime has been nothing short of revolutionary. The platform's intuitive interface and automated features have streamlined our invoicing workflow, saving us countless hours each month.
The Power of WIP
One of Bigtime's standout features is its Work in Progress (WIP) tracker. This tool has been invaluable in ensuring that we capture every billable item and identify any potential issues before they become a problem. The visibility provided by WIP has significantly reduced the risk of missed revenue or billing errors.
Seamless Integration with QuickBooks
Our accounting team manages our books in QuickBooks Online, and the integration with Bigtime has been a game-changer. Invoices created and sent from Bigtime are automatically synced with QuickBooks, eliminating the need for duplicate data entry. This not only saves time but also minimizes the risk of human error.
A Commitment to Customer Success
The Bigtime team has been incredibly responsive to our feedback and suggestions. They consistently demonstrate a commitment to improving their product and addressing the needs of their customers. We've been impressed by their ability to turn customer ideas into tangible solutions.
Conclusion
Overall, our experience with Bigtime has been overwhelmingly positive. The platform's ease of use, powerful features, and seamless integration with QuickBooks have made a significant impact on our invoicing and accounting processes. While there are a few areas for improvement, we believe that Bigtime is a valuable tool for any business looking to streamline their operations and enhance their bottom line. Review collected by and hosted on G2.com.
A Few Minor Hiccups
While Bigtime has been a fantastic addition to our workflow, there are still a few areas where manual intervention is required. In some cases, duplicate data entry is necessary to ensure accuracy. However, the overall time savings and reduction in errors far outweigh these minor inconveniences. Review collected by and hosted on G2.com.
BigTime provides us with a great platform in which to input billable and non-billable time; it also simplifies the accounting portion of operations significantly from our previous system; it provides great reporting & analytics to our PM's. Review collected by and hosted on G2.com.
When first starting with the platform, there is a learning curve with the coding. Review collected by and hosted on G2.com.
