BigSpring AI Reviews & Product Details

The BigSpring team communicates at a very high level. They are always looking for ways to improve the experience for our sales team. They are very responsive and helpful and are always looking for ways to take things off my plate. The platform is very easy to use and has helped our sales team improve their messaging more efficiently. Review collected by and hosted on G2.com.

Nothing really. Everything I ask them about as far as can we change this or do that, they make happen so there's really nothing not to like. Review collected by and hosted on G2.com.

We love the plaform as it help us have control on the content we can put on it, it's very flexible, great user friendly interface, ease of use.

it really help us brings e-learning to another level for our staff! Awesome support by the team Review collected by and hosted on G2.com.

downsides are certain reporting can be improve, abitlty to lock and unlock content to learners is a plus point for us.. also more csv mass deletion will be great. but they will listen to our feedback and improve Review collected by and hosted on G2.com.

The ability to quickly and easily send in reps and coach those reps as well. Review collected by and hosted on G2.com.

So far there are a few limitations of the learner interface/UI Review collected by and hosted on G2.com.

The content is pretty easy to upload. I love that BigSpring gives us options for the content medium. Review collected by and hosted on G2.com.

I can't speak specifically to any downsides as I'm just getting into the product. From what I've seen it would be amazing if there could be a content library separate from the training material. That way we could house our reference material in the same system as the training campaigns. Review collected by and hosted on G2.com.

It enables our teams to have self paced learning, giving them autonomy while being very user friendly. The features the platform has, allow us to diversify the deliveries and making them more interactive, resulting in a high engagement rate. Review collected by and hosted on G2.com.

It requires some time to become proficient with the admin part Review collected by and hosted on G2.com.

The reps feature is a fantastic way to involve others in the coaching process. Review collected by and hosted on G2.com.

There are some limited formating challenges with some of the features. Review collected by and hosted on G2.com.

While the BigSpring platform is rich with capabilities (support for an array of media types, automated communications, direct coaching and tasking with AI integration, API, detailed analytics, assessment, and learner feedback) -- BigSpring's approach to customer success is to partner with your team from the start.

From day one, they set up a very effective means of communication between our team and theirs. They integrated right into our business' preferred communication platform to ensure ease of comms. Whenever our team has had questions or requests, their team has consistently responded within moments and with great enthusiasm. Our company endeavors to innovate continually. Whenever we have expressed our developing goals to the BigSpring team, they have routinely come to the table with options -- either untapped existing features or plans that they promptly put into action to meet our needs. I have recognized that BigSpring is a platform that is excited about feedback and providing complete solutions.

I have found BigSpring to be the platform and partner that I trust to bring critical learning content to our users, our customers, and our internal teams. Review collected by and hosted on G2.com.

Read until the end: There have been a few features that were not present when we first began working with BigSpring. As we continue to grow and tune our learning program offerings to our range of learner segments, we identify features that are not yet available through BigSpring...

Here is where the experience is different with BigSpring:

When I have requested a feature or capability, they immediately task their teams with exploring our needs in full and promptly go about making a solution available to us. I have not seen this degree of responsiveness, dedication, and involvement before. If ever there is anything that I dislike, the issue does not remain long. Review collected by and hosted on G2.com.

I particularly like that the Bigspring app is easy to learn and navigate. We brought on thousands of reps and had the training ready to provide to all of these users. What's great is any and all issues we found we swiftly brought to the attention of the Bigspring team. Review collected by and hosted on G2.com.

As we have so many reps to add to the platform the number one hurdle we've had to overcome was the user upload limit. We've done so by breaking our user lists into multiple files of the 250 max, which can end up being 11 parts, and uploading separately. Also, the naming system for "Reps" as a community-building process was odd and I think could be tweaked to a better, more marketable term. Review collected by and hosted on G2.com.

The convenience of learning anywhere, anytime. BigSpring app is super easy to use with regular content updates and bite-size modules suitable for groups who sometimes don't have hours on hand. And the excellent support of Tricia! Review collected by and hosted on G2.com.

The self-help on the admin but part but Tricia always jumps in and sorts things out quick! Review collected by and hosted on G2.com.

It's super helpful for pushing out content to educators across our campuses. Review collected by and hosted on G2.com.

It's not that customizable, we would love to be able to change the subject line when emails are sent Review collected by and hosted on G2.com.