BenchmarkONE Reviews & Product Details - Page 5

I've tried to use CRM services in the past, with limited success. I've been at a new job for a few months now, and we utilize Hatchbuck. With just a few tips from my colleague and I was off and going. Since then, I've been able to sort out quite a few tools that work with it, on my own, as well. The controls are intuitive and easy to use. There are many additional tasks you can take advantage of within your email templates that allow you to expedite the process of tracking email distribution, and strategically reach out to prospects. Review collected by and hosted on G2.com.

Some of the feedback the software provides can be a little unclear. Early on, when it would give me messages about certain contacts not uploading, I could not sort out what the issue was. Since then I've spoken with customer service a few times, always with positive results in the end. Review collected by and hosted on G2.com.

Marketing automation and email templates Review collected by and hosted on G2.com.

Some bugs occationally occur, and some functionality missing. Review collected by and hosted on G2.com.

Email marketing capabilities are great, and undoubtedly one of the highlights of Hatchbuck, it offers numerous customization options for editing your marketing campaign emails, allowing your company to create the email exactly as you wish. But if you don't understand code and editing, Hatchbuck offers a plethora of ready-made templates, just choose which one to use. Review collected by and hosted on G2.com.

Slow servers, this was the main problem I faced with using Hatchbuck, sometimes when trying to do some updating or altering some work we had problem with slow servers which made the task a bit frustrating and certainly more laborious. Review collected by and hosted on G2.com.

Love how easy it is for us to use, and our clients. There's a lot of flexibility with coding our own email templates, and love being able to save filters for lists. Review collected by and hosted on G2.com.

The report we like to use requires manual number input after export. Review collected by and hosted on G2.com.

I love the ease of use and the reminders. It definitely keeps me notified with new tasks/reminders so I don't miss a sale! Review collected by and hosted on G2.com.

There are not many downsides, but I would like to see some further filtering functions. We work in an environment where we are calling nation-wide and it is very troublesome to look at time zones individually before each call. It would be very helpful to filter new contacts by time zones. Review collected by and hosted on G2.com.

Much more efficient than the previous platform we were using. I like the contact score and filtering options that are available to segment our contacts. It allows us to create personalized communication. I am a big fan of the user interface and the way that the platform operates. It is really easy to use and onboard additional team members. The support and check ins that we have received from the team at Hatchbuck has also been really great! Review collected by and hosted on G2.com.

When the platform is down and we are unable to access our contacts or use the system. Additionally, there are often times we import data and match it to a field but the data doesn't come into the platform. I would also like to develop better, more customized, automated reports. This would be awesome to have something that was sent to my email every Thursday or Friday to report to managers. It might just be that I haven't looked into the reporting feature enough. Review collected by and hosted on G2.com.

Using tags and automations are simple. Maybe too simple for some Review collected by and hosted on G2.com.

The main question should be what don't I dislike? For a "CRM & Email Marketing" tool, Hatchbuck doesn't even come close to having the basics.

* Menus and UIs are sometimes incredibly hard to see because of how light EVERYTHING is (even for those with 20/20 vision)

* Doesn't have reoccurring tasks for sales reps (our CRM from 1998 had that!)

* Doesn't let you select a primary contact without creating a custom field yourself (again, 1998 CRM had that)

* Can't even add a contact on the mobile site - and having a mobile site for our outsides sales reps was the #1 REASON we went with Hatchbuck

* Reports are incredibly lackluster; some let you actually click into the report to see what contacts are on a campaign, who clicked, etc, but not all. It's a complete guessing game on what reports are ACTUALLY useful

* Can't sort by user tasks from the contact or company screen

* Very very VERY contact and B2C focused. We can do purchases, but can't customize anything in that space. Absolute dealbreaker for us as a B2B service company

* Incredibly buggy email and form builders. Just earlier my form refused to delete a field I tried to get rid of. Then it refused to edit a field I wanted to keep and deleted it!

* Forms aren't mobile-friendly, especially if embedding into a webpage

* Doesn't let you handle email preferences without designing it yourself or using a different problem.

The last one with email preferences was the last straw for me. You can't handle opt-downs, so if anything hits Unsubscribe it blanket unsubs them from EVERYTHING and you can never email them again. No option if they want to unsubscribe from all emails or only select lists. Every email marketing platform I've ever used has had that functionality for at LEAST the past 10 years.

And if you want to create a form or use a system that CAN handle opt-downs and proper best practice opt-ins/opt-outs? Sucks, can't change the unsubscribe link in any of your Hatchbuck emails.

The CRM side is incredibly underpowered and almost useless to our team, and the email marketing is "meh" at best. I don't know how Hatchbuck could ever consider more advanced drip-emails (which doesn't exist for them by the way - if you want a time delay between campaigns starting, for example, you have to manually calculate when you want the email to send. No inserting "wait 3 days." No real paths to say "if this then this" like drip emails are supposed to work.

I don't ever see Hatchbuck thinking about adding features like dynamic content and advanced segmentation - which are available in similar tools for the same or slightly LESS of a price. Review collected by and hosted on G2.com.

The fact that it is easy to navigate and provides multiple ways to stay organized! Review collected by and hosted on G2.com.

Nothing, it is complete enough to meet all my needs. Review collected by and hosted on G2.com.

Hatchbuck has the features that CSA needs to track and manage our sales leads. We like the ability to score and then focus on the leads with the most potential. We get leads from multiple sources and Hatchbuck supports our sales process very effectively. The email marketing function is very robust. We also like the price - very affordable for a startup company. Review collected by and hosted on G2.com.

There is a learning curve to most effectively use the system, but Hatchbuck has a phased onboarding process and they were always available for our questions. Review collected by and hosted on G2.com.

It has all the fundamentals of a CRM without all the extra fluff that I don't need or want as a marketer. Since I take it upon myself to continue my eduction for the company, all I need my CRM to be is reliable and intuitive - which is exactly what this system does for our team. Review collected by and hosted on G2.com.

Sometimes it can be a tad bit glitchy. But the team is really quick about fixing issues. Just in the few months that we have used the system, they have continually made updates and improved the system. Review collected by and hosted on G2.com.