BenchmarkONE Reviews & Product Details

Hatchbuck has really added value to how we help our clients not only maintain a CRM but track the ROI of their drip campaigns. Review collected by and hosted on G2.com.

The only dislike I'd say I have is with my e-commerce client, I wish there was a way we could incorporate abandoned cart emails. Review collected by and hosted on G2.com.

I'm a current user of Benchmark One (aka Hatchbuck). I love having everything in one place and being able to track contact activities. The automation functionalities are great. This is an awesome Salesforce alternative at an incredibly affordable price point. There is always a learning curve with new technology and while you may run into internal challenges with change management, Hatchbuck is likable. Review collected by and hosted on G2.com.

As a current user, I'm a little bit worried about changes now that they've changed names. We are heavily invested in our CRM (as one should be!) and losing features/functionalities would impact the way my very small team of two operates on a day-to-day basis. Review collected by and hosted on G2.com.

Their quick support and tool integrations Review collected by and hosted on G2.com.

Sending and receiving emails could be easier to use and the Dashboard could show details to have more of an instant update instead of having to go into those specific contact profiles. The task feature would be best if it integrated with something like Microsoft Teams tasks. Review collected by and hosted on G2.com.

Pretty intuitive interface and I think the pricing is fair. Review collected by and hosted on G2.com.

Not much. It is pretty cost effective marketing automation. Review collected by and hosted on G2.com.

Easy to create an eblast. Formatting is fairly intuitive. Review collected by and hosted on G2.com.

The appearance of eblasts on a Windows desktop has some formatting issues showing block outlines. We also had delivery issues with eblasts going to spam folders. It got resolved for the most part but required some technical expertise. Review collected by and hosted on G2.com.

It's unusual that doing things in business turns out better than you expected. For my team at HealthEconomics.Com, this was the result of our first year experience with Hatchbuck! The business need we had was how to be better at marketing and sales (defined as: more targeted, better follow-up, more success). The solution was Hatchbuck. The result was 13% improvement in sales in our first year of Hatchbuck. Now, every dollar of that 13% growth is due to Hatchbuck - that just wouldn't be fair to my awesome sales people :-) - but it has indeed helped us target, follow-up more successfully, and have more success with our hundreds of customers. And probably most importantly, my sales team and I all feel in better control of our business. The whole group at Hatchbuck is on our side to be successful. We are definitely renewing for next year. The cost of the software service is manageable for our small business and it's easy to learn. Review collected by and hosted on G2.com.

I'd like a better interface when adding tags without having to go to the Systems settings. I'd like a cheat sheet that defines a tag when you mouse over it (like a "comment" field or a note in Microsoft Word/Excel. Review collected by and hosted on G2.com.

I love that I have emails and CTM in one place. I find more and more functions and automations all the time. Plus, they have tutorials and support to make sure you are always learning more. Review collected by and hosted on G2.com.

It's always hard to use a new platform, but they are very helpful through the awkwardness. Review collected by and hosted on G2.com.

The system is very agile and functioning well on most devices Review collected by and hosted on G2.com.

That there is no mobile app, apart from that its good Review collected by and hosted on G2.com.

The most useful and helpful thing about Benchmark is how well it syncs with Gmail. never again will I have to copy data from one box to another needlessly Review collected by and hosted on G2.com.

When I am making notes on a call if I don't save they are lost for ever, more of a user error than anything Review collected by and hosted on G2.com.

It's very simple so it wasn't hard to figure out how to use and keep updated. The daily notifications and activity emails keep me on task and keep me up to date! Review collected by and hosted on G2.com.

Currently trying to just use it, so the additional costs to add my leads is a little frustrating. Review collected by and hosted on G2.com.