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BenchmarkONE
By BenchmarkONE
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4.5 out of 5 stars
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BenchmarkONE Reviews & Product Details - Page 2

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BenchmarkONE Overview

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What is BenchmarkONE?

Our all-in-one sales and marketing platform combines email marketing, CRM, and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans. We also provide marketing agencies with an alternative solution for their small business clients. Find more revenue in your sales pipeline and prevent opportunities from falling through the cracks. Learn more with a free 15-minute discovery call today.

BenchmarkONE Details
Discussions
BenchmarkONE Community
Languages Supported
English
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Product Description

BenchmarkONE is sales and marketing software for small business that makes it easy to nurture prospects and customers and drive more sales.

How do you position yourself against your competitors?

Unlike other CRM and marketing automation solutions marketed to small businesses, BenchmarkONE (formerly Hatchbuck) is easy-to-learn and easy-to-use, even for busy small business owners and marketing agency owners. We’ll have you up and running in hours instead of weeks. Through our marketing automation, CRM and email marketing tools, we provide everything a small business needs to seize every opportunity, and nothing they don't. Oh, and we're truly affordable for small businesses, too.

Seller Details
Seller
BenchmarkONE
Year Founded
2011
HQ Location
St Louis, MO
Twitter
@Benchmark__ONE
28,558 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Jessica L.
JL
Overview Provided by:
Jessica Lunk
SaaS Growth Marketer

Recent BenchmarkONE Reviews

Jim J.
JJ
Jim J.Small-Business (50 or fewer emp.)
1.5 out of 5
"Blew up my email address"
Easy to use and track contacts. Good product that hasn't kept up with technology advances.
Read more
Greg F.
GF
Greg F.Small-Business (50 or fewer emp.)
5.0 out of 5
"BenchmarkONE is an awesome tool for businesses! Highly Recommend!!"
I have used Hatchbuck (now BenchmarkONE) for 7+ years. The tool has everything you need for email marketing, CRM, sales pipeline management and mor...
Read more
Verified User
C
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"User Friendly"
It's a wonderfull tool both in terms of integrations and collaborations. Highly recommended
Read more

BenchmarkONE Pricing

Free Forever
$0.00
Lite
Starting at $29.00
Per Month
Pro
Starting at $179.00
Per Month
See all 3 BenchmarkONE pricing levels
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BenchmarkONE Media

BenchmarkONE Demo - Measure Performance
See your progress at a glance. BenchmarkOne's dashboard gives you valuable insight into which areas of sales and marketing you should focus on the most.
BenchmarkONE Demo - Easily Track Contact Activity
Automatically track the pages your contacts have visited on your site, the emails they have been sent, the emails they've opened and the links they've clicked. Understand their interests to put relevant conversations with prospects and customers at your fingertips.
BenchmarkONE Demo - Small Business CRM
Track and manage all of your small business sales and marketing activities in one spot. BenchmarkONE notifies you when important tasks are due and even sends you hot lead alerts when prospects are ready to buy.
BenchmarkONE Demo - Build Campaigns to Nurture Contacts
Setting up automated campaigns is a snap in BenchmarkONE. You can easily drip relevant content to sales leads and contacts that nurtures them throughout the entire buying process, saving you valuable time and skyrocketing response rates.
BenchmarkONE Demo - Create Beautiful Marketing Emails
Build emails with our basic editor, Drag & Drop email builder, or select a pre-designed template from the template library.
BenchmarkONE Demo - Track Sales
Your deal pipeline is easily accessible on the sales dashboard, giving you another tool to drive your business forward.
Answer a few questions to help the BenchmarkONE community
Have you used BenchmarkONE before?
Yes

187 BenchmarkONE Reviews

4.5 out of 5
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187 BenchmarkONE Reviews
4.5 out of 5
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4.5 out of 5
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BenchmarkONE Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for BenchmarkONEQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jon C.
JC
M
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BenchmarkONE?

I started when BenchmarkOne was Hatchbuck, and I have been consistently amazed by the high level of customer support. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I am evaluating options currently because mass email as a whole is not proving to be a productive form of communication for us. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Love the drop and drag design, and the contacts management. That's helped us keep things in one place. Review collected by and hosted on G2.com.

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Matthew F.
MF
Account Executive of Corporate Investigative Solutions for PA, DE, and MD at Thomson Reuters
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )
What do you like best about BenchmarkONE?

I love the automation! It improves my daily reach! It shows me the insights on who opened and what they looked at which lets me know who to follow up with a phone call. I also utilize it to manage my dealflow and keep notes. It helps keep me organized and methodical with my approach! Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Sometimes your email goes to spam. If a company has a good spam filter the contact will sometimes not see my email. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

It helps me more efficiently turn cold calls into warm calls. I was an old school smile and dial guy. Now I have more of an idea and what to talk about since I am given that intel from the initial email.

It also helps me reach specific subsets of contacts easily and quickly with industry specific messaging. It gives me more time to prospect without spending a ton of time getting organized! Review collected by and hosted on G2.com.

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Dana D.
DD
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about BenchmarkONE?

Support team is very responsive and nice. It's a relatively complex product with a lot of features and they are always great about looking into things.

I also like that it's both marketing and CRM in one, so you don't need to have two solutions to track and manage the data.

Their integrations with our own website (API) is continuously getting better so that we have real-time updates on it.

The campaigns (email, text, call, task, etc.) are awesome Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish it had the following features:

(1) Click to call -- where you could call right out of the tool and then it records those messages.

(2) Text messaging - where you could text directly from in the app.

(3) Analytics -- would like to be able to customize with a sales dashboard. We don't use the DEALS feature so it's a bit clunky. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Use their API feed if you are a tech company Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Growth, tracking customers, understanding source of customers, tracking sales team performance Review collected by and hosted on G2.com.

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Greg F.
GF
President
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about BenchmarkONE?

I have used Hatchbuck (now BenchmarkONE) for 7+ years. The tool has everything you need for email marketing, CRM, sales pipeline management and more. As compared to other companies out there with similar capabilities, their value is incredible! Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Can't say much that I dislike. I think this system rocks! Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

BenchmarkOne is an awesome tool. It has a lot of "pack" to the "punch" and for a very reasonable price. It is right up there in capability as some of the tools that cost $1000/mo+.

I have used this tool for 5+ years and highly recommend it to our clients for our agency. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Easy to disseminate data and make emails more targeted with tags. Very easy to set up drip marketing campaigns. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about BenchmarkONE?

Easy access to contacts on the screen and simple Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

That once you click on a contact, and get out of it, it brings you to the top of the list instead of where you left off Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

That I can email from the contact profile Review collected by and hosted on G2.com.

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BC
Financial Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BenchmarkONE?

In our company, since we started with the BenchmarkONE test, we have been satisfied since it has provided us with tools that help us with the management of campaigns and sales and marketing workflows thanks to its segmentation, evaluation of potential clients and visitor tracking of the web offers us the best alternatives for the market. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

Our work team received some complaints from clients since not all of them manage to cancel their subscription effectively and consequently they are supplied in the same way messages or emails from marketing campaigns which can get them upset and complain. On the other hand, it has small flaws like the HTML platform. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Our experience was very satisfactory when using this software within our work system as it has an incredible facility to create email campaigns based on user interactions, through reference reporting panels that are very fast; besides that its cost of $ 39 makes it a very considerable option above other software. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Something that our team needed was to keep track of the interactions made by clients with respect to our campaigns, for this BenchmarkONE offers us the solution since it gives us a score with respect to said interactions that we need, such as reading the emails, visiting the website, downloading documents, among other things that made it easier for us to know which areas were the most frequented and thus not lose sight of and make improvements to those less visited. Review collected by and hosted on G2.com.

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Nicalena K.
NK
Corporate Sales Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BenchmarkONE?

I like that you can customize the searches and filter buttons and have a saved search filter. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I don't like that sometimes it crashes - I feel like there may be too many people using it at one time when this happens. Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

I recommend using BM1! Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

I usually just tell my branch manager when these things happen, and we troubleshoot to figure out how to proceed. Review collected by and hosted on G2.com.

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Verified User in Professional Training & Coaching
AP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about BenchmarkONE?

The automation is easy and mostly intuitive in terms of getting contacts into different flows. I understand my prospect universe in a very detailed way. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish there were multiple angles to get an email campaign started (not just going through the contact first). Review collected by and hosted on G2.com.

Recommendations to others considering BenchmarkONE:

Take your time learning it before you dive right in. I say this because there are certain features you'd wish you utilized (such as tagging and link automation) that you can't necessarily go back and fix easily or in an automated fashion. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

Mostly CRM problems are being addressed by their tagging feature. I can easily identify certain contacts by multiple tags to narrow down or broaden who exactly I want to contact about what specific item. Review collected by and hosted on G2.com.

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Verified User in Human Resources
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BenchmarkONE?

We enjoy the combination of email campaign creation and tracking within the CRM. Plus, we love the online forms and landing pages to help create content and help create engagement in our products and services Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

The reports are canned and can be filtered, but it would be great to have a report writer. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

We combined our contact management email system and our email marketing system into one with Benchmark. We have been able to create content easily and market to our contacts in one system. The system can provide engagement levels for my team to use to prioritize who to call. Our contact engagement has increased and it has resulted in more sales. Review collected by and hosted on G2.com.

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Renee M.
RM
Owner / Publisher
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about BenchmarkONE?

I love how easy it is to use. I've tried a bunch of other CRM's and BenchmarkONE is by far the easiest and best value I have found. Review collected by and hosted on G2.com.

What do you dislike about BenchmarkONE?

I wish there was a mobile app for iPhone. Review collected by and hosted on G2.com.

What problems is BenchmarkONE solving and how is that benefiting you?

I'm using BenchmarkONE for email marketing and CRM tracking. I love the analytics from the email platform. And best of all - creating email campaigns is so easy and they look great! Review collected by and hosted on G2.com.

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BenchmarkONE