BenchmarkONE Reviews & Product Details

It's a DIY solution for small businesses that don't need the feature set of a large CRM like SalesForce. The company is easy to work with and the system seems to be very user friendly. Review collected by and hosted on G2.com.

In some ways the system is a little too DIY. They offer email templates and set up a campaign for you, but customizing these to my business needs are a little beyond my technical and creative abilities. I'm sure I could figure it out with enough time, but some of it is a little daunting. Review collected by and hosted on G2.com.

The ability to easily create great looking email templates is one of the best tools. I also like the point system it awards contacts for opening emails and clicking links. We're able to use this information to determine who is a hot prospect and who needs more nurturing. Review collected by and hosted on G2.com.

I wish there was an easier way to reset campaigns without starting and stopping the whole thing. For instance, I have a series of tasks to complete for new leads. There are many occasions I get behind on handling the tasks. Without having to stop and restart the campaign I would like the capability to start the campaign today from where I left off. Essentially picking up in the middle of the campaign. Review collected by and hosted on G2.com.

Ease of use of the interface, and good price value. Review collected by and hosted on G2.com.

We've had trouble tagging responses to some of our forms and email blasts. Review collected by and hosted on G2.com.

HB allows us to easily register and track all of our contacts and leads. We also track all customer, prospect, and lead interaction. It's a real plus when you can talk to a potential client on their level.

HB puts the customer at the heart of our business, which we feel is the fastest way to increase our sales and profits. Review collected by and hosted on G2.com.

Limited ability to print reports. Would like to also use this system for action tracking and reporting. Review collected by and hosted on G2.com.

Hatchbuck is very intuitive and easy to use. Set up was quick and painless. Hatchbuck's customer service team is amazing, especially helping us make the transition from Salesforce to Hatchbuck. I appreciated the onboarding assistance as we imported data from Salesforce. I like that you can see a contact's activity easily in each record as well as a running activity dashboard on the side. The marketing automation functionality is great and easy to set up. Review collected by and hosted on G2.com.

Because Hatchbuck was originally designed for small B2C businesses, everything is contact driven. You can't do much from the company record and you can't tag or segment companies. There isn't a way to build logic into processes (ie. if contact does X then do Y and Z). The sales side is not as intuitive as the marketing function. That being said, Hatchbuck is continually making updates and does listen to its customers. I expect to see many improvements in the new year and in the meantime, it's working well for us. Review collected by and hosted on G2.com.

Their onboarding and support team is amazing! I knew I would need a little extra hand-holding at the beginning and they have exceeded expectations. Review collected by and hosted on G2.com.

The only dislike would be the personalization of emails. If you add {Contact Name} for example, you can not see that the field has been filled in correctly in the test email and on the contact page. You do receive confirmation when a contact replies and you are able to see your initial email in the thread.

It's a CRM that caters to business who do not want to get lost in a million features they will never utilize. In order for them to maintain a level of simplicity, it can't be a do all product. The support I receive outweighs the features lacking for our particular use case. Review collected by and hosted on G2.com.

The ability to manage and categorize contacts. The ability to write emails and save them for a later launch. The ability to create email campaigns and automate them for sending. The ability to create forms, and connect them to events so that people can RSVP. This allows for you to capture contact information before the event so you don't have to worry about getting that information during the event. Review collected by and hosted on G2.com.

Don't have the ability to filter customer's by zip code, and city. I would like to see more social marketing options to post on social media. Review collected by and hosted on G2.com.

I love that everything is all in one place. I don't have to use an email client, a formatting program, an email address database, and a lead tracker. As a team of 1, it made everything so much simpler, and no one fell through the cracks! And the emails came out beautiful. I also used the forms when presenting at a conference to distribute materials from the presentation to over nearly 100 individuals, when in the past I has to email them one by one, manually attach the materials, and so on. Review collected by and hosted on G2.com.

There is nothing we have found that we don't like at this point. Review collected by and hosted on G2.com.

All the functionality to track and keep client's engaged Review collected by and hosted on G2.com.

No ability to store pertinent client files Review collected by and hosted on G2.com.

Hatchbuck manages marketing campaigns, customer contacts, CRM, Deal progression in one solution, even providing the ability to track emails sent to the client during deal progression as an activity. We love the integration with the google suite and deal tracking. Review collected by and hosted on G2.com.

When marketing email templates are generated, they populate in a list that you can select from based on the template that was created first (years ago). Also, it doesn't yet track IP addresses that visit our website that are not contacts in our contact list (like Hubspot). Review collected by and hosted on G2.com.