Barracuda MSP Reviews & Product Details - Page 3

We were able to save a customers orders because they had used the Barracuda MSP offering and just before Christmas ! Review collected by and hosted on G2.com.

It's very easy to use from a dashboard, rolled out very smoothly and our customer was up and running without any downtime (at least as far as they were concerned) Review collected by and hosted on G2.com.

Note Edit on 5/24/2017 - Check out the new ECHO Platform - NO Silverlight required and all browsers are supported! - Product is easy to use even if it's the first time you've seen it. It is nice to have a branded solution that is not being sold outside of the channel. No more competition from companies that sell direct to the end customer. The product supports file and folder type backups as well as image backups. There is an SQL and Exchange backup function as well. Very full featured. Review collected by and hosted on G2.com.

The voice on the phone is a female with an English accent, harder for me to understand. Review collected by and hosted on G2.com.

The biggest feature that we love about Intronis is the Direct To Cloud Backups. A number of growing businesses don't have the ability to have high-cluster environments or they don't want a local backup appliance / HDD. The flexibility of Intronis and the ability to backup directly to the cloud, from any device, is a huge advantage we have found over other applications.

There has been a new update recently that allows for a lot of great new features. One of the 'simpler' ones has to be the HTML5 portal that lets you use full functionality with Chrome or Firefox. Review collected by and hosted on G2.com.

One of the few downsides is that since you are relying on Direct To Cloud, you are at the whim of your ISP for transfer speed. In order to maximize the Backup speed, you need to make sure you have an ISP that can handle it. We would also love the support to be a full 24/7 for emergency related restores, however, luckily, we haven't had to take that route yet. Review collected by and hosted on G2.com.

Easy to setup products, consitant support team , great quality products. Review collected by and hosted on G2.com.

I dont have any dislikes about this company Review collected by and hosted on G2.com.

The Intronos ECHO PLatform has allowed us to offer an affordable alternative Back Solution to all our clients. Once we are certain they can live without full Business continuity; we then talk about Intronis Options.. We use a local external Hard drive to enhance restore time

This brings peace of mind when responsibility goes to us. Review collected by and hosted on G2.com.

I want program to have additional Offiste amount Pricing & Protection Options Review collected by and hosted on G2.com.

Single point of reference for all backup statuses. Being able to change most backup options from the online portal instead of having to log into the local machine or server. Creating an installer for installing the backup agent is a breeze. We've done a few restores and besides one they were all very painless and fast. Review collected by and hosted on G2.com.

We had one restore that did not go well. We were backup up the files on a server to cloud and to local usb drive. Something was configured incorrectly on the backup set (an option called "Backup to Local Vault first" that is ENABLED by default) and somehow the local vault files were corrupted or missing mysteriously. No problem, right? They're backed up to the cloud too, right? Nah. Since that option was enabled and the local vault didn't have the files, neither did the cloud. Doesn't make a lick of sense to me. I asked support and they didn't give me a good answer at all. So we went through and disabled that option on all of our backed up computers (manually, couldn't do it en masse through portal D:). Hopefully we'll not run into this issue again.

Another gripe I have is that sometimes the backup errors are sometimes not clear whatsoever. Thankfully their support is a quick chat away and they'll help you as much as they can. Review collected by and hosted on G2.com.

The functionality. With ECHOplatform you get a robust feature set for a fraction of the price. Review collected by and hosted on G2.com.

Portal Navigation/GUI. I would prefer more local-based configuration utilities. Currently, it's split between local and web. I'm not a fan of Web GUI's. Review collected by and hosted on G2.com.

With malicious ransomware like Crypto and WannaCry we have been able to recover our clients environments with minimal downtime. Review collected by and hosted on G2.com.

In the past there were some glitches with backups of Exchange but Intronis has fixed those issues. Review collected by and hosted on G2.com.

The ease of use and customer support. Intronis is great at helping implement and support all their platforms. Review collected by and hosted on G2.com.

I don't dislike anything but with everything there are some bugs and ways to improve. Review collected by and hosted on G2.com.

Nothing. There is nothing at all to like about Intronis. Review collected by and hosted on G2.com.

Quite simply useless. Far too many problems to list them all here, but basically the product, service & support are all useless. Manages to simultaneously look like a GCSE IT project, but have so many set up options that make little sense that's its clearly been written by techies that haven't seen daylight for years. Very little common sense used in the settings, for example you can set a retention period of several years, but deleted files have a separate retention rule; either keep all & manually remove versions (!!) or automatically remove after 3 months. Really useful for customers who want 7 year backups. Support seems to be available 5pm GMT onwards as it's US based, but to be honest it doesn't really matter as none of the support staff have a clue how the product works or how to fix it. Currently trying to run a restore that's been going for 4 days but it's just sitting there not doing anything. Restores that have completed have been missing massive amounts of data, I wouldn't trust this product with my customers data. We're still in contract so having to pay for this & a product that actually works. Stay away from Intronis at all costs!! Review collected by and hosted on G2.com.