Top Rated Barracuda MSP Alternatives
Nothing. There is nothing at all to like about Intronis. Review collected by and hosted on G2.com.
Quite simply useless. Far too many problems to list them all here, but basically the product, service & support are all useless. Manages to simultaneously look like a GCSE IT project, but have so many set up options that make little sense that's its clearly been written by techies that haven't seen daylight for years. Very little common sense used in the settings, for example you can set a retention period of several years, but deleted files have a separate retention rule; either keep all & manually remove versions (!!) or automatically remove after 3 months. Really useful for customers who want 7 year backups. Support seems to be available 5pm GMT onwards as it's US based, but to be honest it doesn't really matter as none of the support staff have a clue how the product works or how to fix it. Currently trying to run a restore that's been going for 4 days but it's just sitting there not doing anything. Restores that have completed have been missing massive amounts of data, I wouldn't trust this product with my customers data. We're still in contract so having to pay for this & a product that actually works. Stay away from Intronis at all costs!! Review collected by and hosted on G2.com.
47 out of 48 Total Reviews for Barracuda MSP
Overall Review Sentiment for Barracuda MSP
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Products and knowledge are what struck us to partner with Barracuda. We love that they focus on security, have easy-to-learn products, and have a sales team and managers ready to help with anything. Review collected by and hosted on G2.com.
No downsides that we've experienced so far! All products have worked to our expectations, and support is always there if we can't figure something out. Support is easy to reach as well. Review collected by and hosted on G2.com.
Its easy to use, we can see how many licenses are being added per month, and we have more control. Review collected by and hosted on G2.com.
adding licenses are per month bases oposed to seeing the change right away. Review collected by and hosted on G2.com.
Being able to see all machines on the network from one view was nice. Being able to query various non-Windows devices was very useful. Remoting in to devices is easy. Review collected by and hosted on G2.com.
It's a bit overwhelming to setup the alert structure so it doesn't overwhelm you with tickets. It was not easy to setup global alerts while being able to restrict certain devices from alerting as well. Review collected by and hosted on G2.com.
Good UI and easy to understand for end user, as it is self explanatory in nature. Review collected by and hosted on G2.com.
Sometime takes time to navigate from one option to other option. Review collected by and hosted on G2.com.
The over lapping continuity of the products in the MSP portal and constantly adding more to give a better depth to the offerings and protection. Becoming a One Stop Shop. Review collected by and hosted on G2.com.
The MSP portal needs some work, but it's slowly getting better, it's a bit slow to get things provisioned and navigate but over the last few months, it has drastically improved. Review collected by and hosted on G2.com.
The biggest benefit is having the opportunity to learn more about how other MSPs are succeeding in helping their customers- what products and solutions are working the best and how we can improve our methods and tools in order to reach the high-performance goals we have set for ourselves. Barracuda MSP gives us resources and information about more than just what Barracuda does, but how we can get better at what we do. They are more than just a manufacturer's marketing platform, but rather a trustworthy industry resource giving us a view to best practices beyond just the products we offer. Review collected by and hosted on G2.com.
I've yet to find a downside to Barracuda MSP. Unlike so many others, they don't waste my time with things I don't need. They aren't overly noisy or aggressive, but rather the materials they provide and the resources they offer are always valuable and timely. Review collected by and hosted on G2.com.
it's easy to use. I get notified immediately if an email is screened which eliminates potential delays. Easy to whitelist/blacklist and set parameters. Review collected by and hosted on G2.com.
There is nothing I dislike. It does filter out a lot of spam and vendor mass mailings which occasionally catches one that I read. Review collected by and hosted on G2.com.
Very feature-rich, flexible, solid, and reliable product. Easy to implement and maintain. Support is excellent at resolving issues. Review collected by and hosted on G2.com.
I have not found anything that I do not like with this product. Review collected by and hosted on G2.com.
The best thing I found with the Barracuda MSP program is how easy the on-boarding process. We were set up in minutes by a very professional team. Products tick all boxes. Review collected by and hosted on G2.com.
I have not seen a downside to the program since joining. Everything is very accessible, and all resources are available at your fingertips. Review collected by and hosted on G2.com.
