30 Banyan Technology Reviews
Overall Review Sentiment for Banyan Technology
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Instant access to our LTL carrier rates and the ability to dispatch and track shipments. Communication from support team is always good. Review collected by and hosted on G2.com.
Sometimes Help Tickets take longer to resolve than expected. Review collected by and hosted on G2.com.
Banyan is a powerful tool that we use in our less than truckload space. It has really allowed us to be more versatile in our approach to our customers and their support to us as their customer has been top-notch as well. Review collected by and hosted on G2.com.
We have not seen any downsides to partnering with Banyan at this point. Review collected by and hosted on G2.com.
We use a custom WMS into Banyan. Patrick and the team have been phenomenal at streamlining the APIs and interfaces to work well. The reporting is elegant an very modular and intuitive. The bill checking is excellent as well. Review collected by and hosted on G2.com.
Can't come up with a real thing I dislike. Review collected by and hosted on G2.com.
Ability to customize when needed. Admin controls. Over the years we have seen vast improvement, especially on down time. Banyan staff is great to work with. Review collected by and hosted on G2.com.
System is not intuitive enough. Some examples. (1) Volume Rating: Users don't fill out the UI correctly, missing the linear footage. (2) Carrier display name is the only means of manipulation to let users know critical information about a carrier (negates guaranteed service levels language). (3) The user does not know to scroll up to book a load if a rate is too far down the list of carriers that returns rates. (4) I've seen a major increase in dispatch failure messages stating "IT has been notified" (no help to the user to help identify the issue so they can fix it and retry the pickup request). (5) After a load successfully dispatched, the green arrow going back and forth to the In-transit button is confusing, it makes the user think they have to click the button, which we strongly discourage. (6) Hazmat: Users are confused re: filling out the Proper Hazmat Shipping Name and also filling out the Description field (making the BOL non-compliant) (7) If there is a space behind the BOL number when searching for a BOL, system will not pull up the load, you have to remove the space at the end in order for the load to come up.(8) User has to click "Include cancelled Loads, makes it difficult when searching for loads?"(9) Many, many times after filling out specs to run a rate, no rates will return and we get message stating "This load does not have any rates", then will need to click "get rates" again.(10) After rates are ran, user do not know what the next step is. The system does not guide them / inform them the next step is to create the BOL. Review collected by and hosted on G2.com.
The software is very user freindly. The customer support is always great. The additional features are very helpful everyday with our business. Review collected by and hosted on G2.com.
It does take quite a bit of time for certain issues that require more development. Review collected by and hosted on G2.com.
Communication is very good, customer service is top notch! Review collected by and hosted on G2.com.
I have no complaints about Banyan, they are a great company and would reccomend them to any business. Review collected by and hosted on G2.com.
The API connections are industry leading. Good reporting and business analytic tools are promising. Review collected by and hosted on G2.com.
Implementation was very poor. Does not seem like as much attention has been given to truckload as LTL. Review collected by and hosted on G2.com.
