Banyan Technology Pros and Cons

Good to work with and has a good overall product.

Customer Service easy to work with and very knowledgeable of the product.

Willing to discuss the specifics and grass roots items.

Helpful when dealing/discussing with clients what can be done.

Willing to go above the call to meet with clients, podcasts, webcasts, etc.

Sometimes they are put in the middle with situations, but handle with professionalism and grace.

Very appreciative of us, their customer. Review collected by and hosted on G2.com.

Loaded Question. Do not want the negatives to be viewed as 'deal breakers'.

Would like to see the Pro number have a larger impact on data gathering, instead of BOL number. The BOL/PO numbers can be duplicated by clients and sometimes it creates issues on the FBM/Reverse side.

Some of the reports need a quick (cheat sheet) explanation. Only use a few, want to use more. Review collected by and hosted on G2.com.

Their proficiently trained personnel consistently offer prompt assistance and support. Utilizing their software has significantly enhanced our operational efficiency, enabling us to seamlessly rate, track, and invoice each less than truckload (LTL) shipment. Review collected by and hosted on G2.com.

Like any software system, occasional glitches may arise, although fortunately, they are not a weekly occurrence. Apart from that, we have no complaints whatsoever. Review collected by and hosted on G2.com.

We were able to integrate this with our current system, automating our logistics process and taking out the tedious tasks of copying and pasting all of the data from our current system. We went from having 4 people processing shipments all day every day to one person spending an hour a day on the shipping process, freeing up our time to do many other things within our company. Review collected by and hosted on G2.com.

Only downside is not being able to add carriers myself and having to wait for someone to do it for you. Review collected by and hosted on G2.com.

Easy access to the TMS web portal, very intuitive.

Always on the cutting edge of technology.

Not only does Patrick /team respond in the same day. They typically respond within a 1 hour timeframe.

The Connect 2023 was extremely helpful in pointing out other helpful opportunities and was a great opportunity to network Review collected by and hosted on G2.com.

I wish we could utilize all the features Review collected by and hosted on G2.com.

Patrick our account manager is always very quick with responses and very knowledgeable in the serivces he provides. It is very easy to use the Banyan system for our batch LTL rating. Review collected by and hosted on G2.com.

When uploading large LTL batch file it may take up to a full day to get results back. Review collected by and hosted on G2.com.

Once you learn the quirks and nuances of API, the system is easy to use. Review collected by and hosted on G2.com.

Not much. They have no fix for a more uniform and universal application for carriers. I would like to see more Administrative acess to update profiles (shipper, carrier, etc.) Review collected by and hosted on G2.com.

The company uses Banyan all day, everyday so we needed a TMS platform that would be easy to use and understand. Banyan has been quick to resolve issues. The freight bill management is great. The team is wonderful to work with. Review collected by and hosted on G2.com.

The platform looks a bit dated but it works well. There have been some issues created by Banyan but they have been quick to resolve them. The implementation was slower than anticipated. Review collected by and hosted on G2.com.

Great technology, leverages LTL carrier API's. Multi-mode capable for Parcel, LTL and TL. Easy to use. Review collected by and hosted on G2.com.

Nothing, it's a very good platform and product! Review collected by and hosted on G2.com.

THe ability to access and rate my LTL contracts within my own platform. The interface and ease of using the product has given me an advantage to be quick to market and remain relvent to my customers. Review collected by and hosted on G2.com.

The ability to do qucik searches. However - as long as I have some basic criteria - the serach does not take me long to find what I may be looking for (a quote number). I would like to perahsp look at how the quote ID can be provided back to my system when booking an LTL provider - so that if a disupute come over on an invoice - and there is no WNI - the quote ID can be used as a referance in the dispute. Review collected by and hosted on G2.com.

The Banyan Conference was an immersive experience that allowed me to network with industry experts and peers alike. I also enjoyed the breakout sessions, particulary the Carbon Emmision and the US - Mexico shipping sessions. Review collected by and hosted on G2.com.

I personally do not have any dislikes about Banyan Tech. Review collected by and hosted on G2.com.