The TMS is highly configurable to individual client needs. The customer support is second to none; they always try to do what's best for the client. They are trying to be innovators in the industry and it shows. Review collected by and hosted on G2.com.
Truckload capabilities are not quite there yet. Review collected by and hosted on G2.com.
29 out of 30 Total Reviews for Banyan Technology
Overall Review Sentiment for Banyan Technology
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Banyan has been able to tailor the system to meet the needs of our customers and staff, while keeping their core offering. Review collected by and hosted on G2.com.
Nothing so far. We continue to evolve with our product offerings and they evolve with us. Review collected by and hosted on G2.com.
The platform is easy to navigate. It populates rates fast and give me the reporting capabilities that I need. Review collected by and hosted on G2.com.
There is nothing that I dislike about the technology. I dislike the home page and the font. Review collected by and hosted on G2.com.
The Banyan platform is one of the only TMS systems that we have worked with that allows users to multi-mode rate on one screen to ensure the right mode, carrier, cost and service are selected for every shipment.
The management team at Banyan are always looking at ways to improve the application and look to partner with companies that make the system more powerful and useful to all of their customers.
The Banyan account, implementation and support teams are deeply involved in our success every step of the way. TMS is all they do so we don't have to fight other areas for resources. Review collected by and hosted on G2.com.
There isn't much negative to state about Banyan. They listen to their customers and most of the areas that have been pain points in the past have already been addressed or are on their development roadmap. Review collected by and hosted on G2.com.
The adaptability and ease of pulling my data. It's super easy. Review collected by and hosted on G2.com.
The power BI modules are at requests only. The method for contracted freight also went in house with matrices and it's a little constricting for me to change my contracted lanes. Review collected by and hosted on G2.com.
Banyan is an integration partner. My team works closely with the integrations, partnerships, and marketing side of Banyan. Everyone is very kind to work with, the team responds quickly and communicates well, I would recommend mutual customers work with Banyan. Review collected by and hosted on G2.com.
There is not downside that comes to mind. Review collected by and hosted on G2.com.
Banyan application provides an End to end solution for all frieght related tasks. be it shipping or tracking management. the onboarding is easy on this and software has a FMS solution for all sorts of user needs. Review collected by and hosted on G2.com.
the customer service is nice but could be improved and rates are a bit high as compared to peers which could be improved. Review collected by and hosted on G2.com.
While there are many features that Banyan offers our transportation business that we have not yet taken advantage of, the shipment management, routing, tracing, carrier monitoring and document retreival has brought tremendous efficiency to our daily operations. Review collected by and hosted on G2.com.
Nothing at this...just need to find the time to take advantage of more offerings. Review collected by and hosted on G2.com.
We have evaluated Banyan Technology from an investment perspective. The value prop of the platform in terms of operating in the end-to-end process flow, coupled with invaluable insghts into cost leakages makes Banyan Technology a must-have in certain businesses. Review collected by and hosted on G2.com.
Banyan Technology seems to at times overcharge the customer, as a result of which the customer churn was relatively high. The lifetime value of the client took a hit because of high pricing modules. Review collected by and hosted on G2.com.
This platform can be customized to suit the user's needs. Every LSCM company has differnet business processes and therefore different needs. There is not a single out-of-the-box solution on the market that will readily encompass all of those requirements. Banyan Technology's Development and Solutions Departments provide it's customer's with creative options, tailored to suit specific business requisites. Review collected by and hosted on G2.com.
The end-to-end implementation of the Banyan platform can sometimes be a long and cumbsersome one. Banyan Technology doesn't understand a business' processes in the same way that the every-day users of the software would. Banyan Solutions Specialists are quick to adapt the software, however, both Banyan Technology and it's customer might benefit from a more in-depth intial deep dive of a client's usage goals before the go-live stage. Put shortly, building the Banyan platform into a company's business processes allows it to become a more permanent fixture that the client then doesn't have to ability to function normally without. Review collected by and hosted on G2.com.
Good to work with and has a good overall product.
Customer Service easy to work with and very knowledgeable of the product.
Willing to discuss the specifics and grass roots items.
Helpful when dealing/discussing with clients what can be done.
Willing to go above the call to meet with clients, podcasts, webcasts, etc.
Sometimes they are put in the middle with situations, but handle with professionalism and grace.
Very appreciative of us, their customer. Review collected by and hosted on G2.com.
Loaded Question. Do not want the negatives to be viewed as 'deal breakers'.
Would like to see the Pro number have a larger impact on data gathering, instead of BOL number. The BOL/PO numbers can be duplicated by clients and sometimes it creates issues on the FBM/Reverse side.
Some of the reports need a quick (cheat sheet) explanation. Only use a few, want to use more. Review collected by and hosted on G2.com.
