Avochato Reviews & Product Details

That we are able to use another form of communication to get the info we need. Email is the new snail mail. Review collected by and hosted on G2.com.

We use Avochato to text outside vendors. It would be great it after you sent a text the message was automatically assigned to you so that we get notification of the reply. Review collected by and hosted on G2.com.

Avochato is easy to set up and even easier to use. From one-off messages to individuals, to broadcast messages to hundreds, this tool make it easy to communicate with people in the US and internationally. Review collected by and hosted on G2.com.

Sometimes the process of uploading a contact list or identifying specific contacts for broadcast messages can be a little clunky. Review collected by and hosted on G2.com.

One of the remarkable characteristics of Avochato is that it’s business-friendly. It’s easy to use and gets you in contact with the opposite party more quickly which attracts the customers and gains their trust. Customers don’t have to wait long hours to get a response from the company; rather Avochato’s routing rules also help them get incoming messages assigned to available agents which saves both parties’ time so people don’t have to wait for one specific individual to respond. Review collected by and hosted on G2.com.

There is no record of a previous chat which might be a user error. Software lags sometimes which makes it hard for producers and consumers to contact each other. There should be a video chatting feature. The product should be user-friendly and provide ease of work. Review collected by and hosted on G2.com.

We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium. Review collected by and hosted on G2.com.

I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error. Review collected by and hosted on G2.com.

The design of Avochato was simplistic and easy to pick up quickly. The interface was intuitive and allowed for easy navigation between communication with clients and administrative support. The ability to host live text conversations via a website through an application that the platform builds out for you was an excellent feature rather than being required to have a cell phone text-based conversation. Review collected by and hosted on G2.com.

Apart from having a simplistic and intuitive design, many issues arose. You don't only pay for the number of messages sent; you also pay for the number of users, which creates a costly amount if you plan on texting a lot and having several users added to the platform. The service is also somewhat misleading; there is a difference between porting a number vs. hosting a number. If you are looking to keep your primary voice line with the company you currently have but enable it to be textable, this is not the program for you. Avochato "ports" your number over numbers away from current carriers and assigns them to their system. Doing this takes the line away from whichever company the number currently belongs to. This can be misleading for some. The last thing you want to ensure is that you don't enter into a contract with this company until you know full well that this is the platform for which you wish to provide service as they do not offer refunds. Doing so can be a costly mistake. Review collected by and hosted on G2.com.

This platform is a CRM that allows you to manage mobile messaging for your teams, you will be able to communicate in an effective and secure way. You will be communicating with your potential customers through text messages. It has excellent integrations like Office 365, Slack, and SalesForce. Review collected by and hosted on G2.com.

"Your mobile application should improve it, a couple of times it froze, and I couldn't see tags or receive any type of calls, only send and receive text messages. Other than that, I haven't had any issues; on the contrary, it allows me to stay in constant contact with suppliers and clients." Review collected by and hosted on G2.com.

We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support. Review collected by and hosted on G2.com.

The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon. Review collected by and hosted on G2.com.

I cannot recommend Avochato enough. If I was forced to only use one channel to communicate with customers between email, phone calls and SMS, I would go with Avochato. Our engagement rates with Avochato are higher than email and phone calls combined - and our engagement rates were already quite strong. Review collected by and hosted on G2.com.

If I'm being nitpicky, there are some UX/UI issues with the mobile app that will almost certainly be cleaned up in future updates. That said, the app is still incredibly effective for managing campaigns and touch points on the go. I would highly recommend Avochato even without a mobile app - its magical. Review collected by and hosted on G2.com.

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS. Review collected by and hosted on G2.com.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team Review collected by and hosted on G2.com.

They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week. Review collected by and hosted on G2.com.

I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself. Review collected by and hosted on G2.com.