# AvidXchange Reviews **Vendor:** AvidXchange **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 317 ## About AvidXchange Founded in 2000, AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions purpose-built for middle-market businesses and their suppliers. Backed by 25 years of industry expertise, AvidXchange modernizes invoice and payment workflows with AI-enhanced software and support from real people. AvidXchange helps finance teams automate the full AP process — from invoice capture and coding to approval routing, payment execution, and reconciliation. By reducing manual tasks and paper-based processes, businesses gain greater efficiency, visibility, control, and fraud protection across their financial operations. Designed to work with existing ERP and accounting systems, AvidXchange integrates with 265+ accounting platforms and ERPs, helping businesses automate AP workflows without replacing their current financial software or disrupting existing processes. Customers also gain access to the largest actively engaged B2B payment network for the mid-market. AvidXchange delivers fast, secure supplier payments while managing supplier enrollment, communication, and ongoing payment optimization on behalf of customers. More than 8,000 businesses trust AvidXchange to streamline invoice processing and supplier payments across industries including real estate, construction, community association management, healthcare, education, hospitality, financial services, media, and professional services. Over the past five years, AvidXchange has securely processed payments for more than 1.5 million suppliers through its proprietary payment network. AvidXchange helps finance teams save time, reduce manual work, improve accuracy, and focus on what matters most. Learn more at avidxchange.com. ## AvidXchange Pros & Cons **What users like:** - Users appreciate the **ease of use** of AvidXchange, which streamlines AP processes and enhances efficiency in workflow. (71 reviews) - Users value the **efficient invoicing process** of AvidXchange, enjoying streamlined workflows and reduced manual errors. (53 reviews) - Users find AvidXchange to be a **time-saving solution** , streamlining vendor payments and reducing overall hours spent on payables. (34 reviews) - Users praise AvidXchange for its **efficiency** in automating accounts payable and simplifying the invoicing process. (26 reviews) - Users value the **streamlined accounts payable automation** of AvidXchange, significantly enhancing efficiency and accuracy in their processes. (23 reviews) - Users value the **easy payment options** of AvidXchange, enhancing efficiency and reducing paperwork in invoice management. (23 reviews) - Users value the **ease of invoicing** , significantly reducing approval times and improving payment management efficiency. (23 reviews) - Users value the **automation** of AvidXchange, which significantly reduces manual tasks in the Payables process. (21 reviews) - Approval Process (19 reviews) - Payment Processing (19 reviews) **What users dislike:** - Users face challenges with **poor customer support** from AvidXchange, leading to unresolved issues and workflow interruptions. (32 reviews) - Users experience **delays** in payment processes and customer service, complicating their interactions with AvidXchange. (26 reviews) - Users experience frequent **payment issues** with AvidXchange, facing delays and unreliable support, complicating their payment processes. (26 reviews) - Users experience **delays in vendor payments** and desire more flexibility in choosing payment methods within AvidXchange. (25 reviews) - Users face **invoicing issues** as indexing errors lead to increased workload and misplaced invoices, complicating payment processes. (22 reviews) - Users often experience **lack of communication features** , resulting in frustration with payment processing and vendor relationships. (19 reviews) - Processing Delays (14 reviews) - Slow Loading (13 reviews) - Supplier Issues (13 reviews) - Users face **approval process issues** with AvidXchange, including frequent errors and delayed problem resolution during invoice processing. (10 reviews) ## AvidXchange Reviews ### 1. Centralized Invoice Workflow That Keeps Reviews and Grant Coding on Track **Rating:** 4.0/5.0 stars **Reviewed by:** Marsha S. | Project Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about AvidXchange?** Avid provides a centralized place for all our invoices, and means I only need to see things that I actually need to review. It ensures coding to the proper grant line and gives the program manager or division director a chance to review before they see the monthly statements and then need to make adjustments. It prompts workflow and allows to set specific times, rather than always responding to email. **What do you dislike about AvidXchange?** The approval screen can be challenging in order to open multiple invoices - creating comparison to last months invoices is not smooth and training options for the Program Director level have not been great - either live or recorded. It seems to work better for our direct Accounts Billable staff. The check process it too long in issuing, mailing paper checks for those individual vendors who are not set up in an autopayment system. This is especially impactful to our small, local vendors, and volunteers who need stipends and payments quickly. The ones who are least likely to be able to wait for payment - and that pts additional pressure on staff to request paper checks, which sometimes seems to defeat the purpose of moving to a system like Avid. **What problems is AvidXchange solving and how is that benefiting you?** One great thing is to be able to have questions between the approval people and the accounts payable team within the Avid tools, which means those get addressed so much more quickly than email requests or our internal chat systems; also, the ability to designate others in the organization as approvers during vacation times, family medical leave, and other times when checks would not be processed because one staff was out of the office. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We're glad to hear the centralized workflow and approval visibility are helping keep your process organized and on track. Our team has connected with you directly to follow up on your feedback and ensure your concerns are addressed. ### 2. Avidascend speeds up AP process **Rating:** 4.0/5.0 stars **Reviewed by:** Stein T. | Accounts Payable Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about AvidXchange?** Avid has increased production of our accounts payable team. We were able to decrease our AP team from 3 FT to 2 FT employees over the time of the conversion. The features are the right ones that help us pay invoices in a more timely manner. The AI that is used in the platform speeds up the process for processing daily invoices. Avid as integrated into our accounting platform smoothly and handles all necessary entries on the backend. The customer support has been excellent anytime that I needed their assistance. **What do you dislike about AvidXchange?** Only knowing our previous AP platform which was very manual, I don't have much that I dislike in Avid. There are two things that probably stand out for me which include the following: in my opinion, I feel like there are some features that require too many extra clicks to access, their menus should be more hover and also some features should be linked together as opposed as getting out of one section to goto another. Another issue I have is the speed, with this being hosted by Avid, there are times that the system might show some latency which can lead to frustration as it is something that we cannot control. Finally, which would be normal with the development of AI and the OCR software, there are times when the incorrect information is picked up by the platform. **What problems is AvidXchange solving and how is that benefiting you?** Avid has sped up the accounts payable process for our bank. It has allowed us to automate many scheduled invoices with a more thorough control of the invoices. The approval process is very beneficial as now all invoices are approved after processed, in with our old system, they were signed off prior to being processed which made it difficult for new people who may not have recognized signatures. **Official Response from Brooke Boan:** > Thanks for the detailed review! We're thrilled to hear that AvidAscend has helped your team operate more efficiently and streamline approvals. It's great to know the automation and AI features have made a measurable impact, and we appreciate your thoughtful feedback on areas for improvement. ### 3. Makes vendor payments much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Katie K. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** We’ve been using AvidXchange for over 10 years, and it has become an integral part of our daily operations. The initial implementation process was smooth, and the system has remained consistently reliable ever since. One of the things we appreciate most is how easy it is to process vendor payments—it’s straightforward, efficient, and integrates seamlessly with our core HOA management software, Vantaca. The ability to quickly void checks or issue stop payments when necessary is also a major plus, helping us stay responsive and in control when issues arise. We use AvidXchange almost every day, and it continues to meet our needs the vast majority of the time. It’s a solid, dependable solution that supports both the scale and pace of our business. We also find the price to be very reasonable. **What do you dislike about AvidXchange?** While AvidXchange has been a reliable solution overall, there are a few areas where improvements could be made. The user interface—particularly the interchange—could benefit from updates to make navigation and check searches more intuitive and efficient. It can feel a bit clunky, though we’ve adapted to it over time. Additionally, some of our experiences with customer support have been less than ideal. In certain instances, support representatives have attempted to shift responsibilities back to us, even when the issue clearly falls within their scope. Stronger ownership and clearer communication from the support team would improve the overall experience. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange helps streamline and simplify our entire bill payment process. One of the biggest benefits is that their team handles the uploading and much of the initial invoice coding, which significantly reduces the time and manual effort on our end. This allows our team to focus more on review and approval, rather than data entry. By automating key parts of the accounts payable workflow, AvidXchange helps us process vendor payments more efficiently, reduce errors, and maintain better organization across multiple communities. The time savings alone have made a meaningful impact on our day-to-day operations. ### 4. AvidXchange Makes AP More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about AvidXchange?** What I like most about AvidXchange is how effectively it streamlines our accounts payable process. The platform centralizes invoice intake, routing, and approvals, which cuts down on manual effort and gives better visibility throughout the workflow. Its automation features save time and help reduce errors, and the interface is straightforward enough for both accounting and non-accounting users to pick up quickly. Overall, it makes our AP work more efficient and helps the team stay organized and on track. **What do you dislike about AvidXchange?** Some workflows can feel a bit rigid, especially when handling exceptions or non‑standard invoices. There is also a learning curve for new users, and certain features are not always as intuitive as they could be. At times, navigating between screens or locating specific functions requires extra steps. While support is helpful, response times can vary depending on the issue. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange solves the problem of manual, time‑consuming accounts payable processes by automating invoice intake, approvals, and payments in one centralized system. This reduces paper handling, data entry, and the risk of errors while improving visibility into invoice status and cash flow. As a result, invoices are processed more efficiently, approvals move faster, and the accounting team spends less time on administrative tasks and more time on higher‑value work. **Official Response from Brooke Boan:** > Thanks for the detailed feedback! We're glad to hear AvidXchange is helping streamline your AP process and improve visibility across your workflow. We appreciate your input on flexibility and navigation, as well as support response times — it’s valuable as we continue to enhance the experience. ### 5. Streamlines AP Automation, But AI Could Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Leah P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about AvidXchange?** I like that it's easy to search for invoices going through the approval workflow and being able to search for payment history. I also appreciate the functionality of putting stop payments on invoices and requesting revised payments if necessary. The smooth integration from AvidXchange over to Yardi is another advantage. As a large organization, AvidXchange is valuable because of the sheer amount of invoices that we process monthly. The indexer is doing some of the data entry for us before we start the workflow, which is a significant time saver. Their payment processing functionality, where they print paper checks on our behalf, also saves time. Being able to research the payment and payment date is helpful in maintaining a good relationship with our vendors. **What do you dislike about AvidXchange?** Some of the AI capabilities that the indexers use can be detrimental for us. For example, if an indexer chooses a wrong vendor during the indexing step, and this is not caught throughout the approval workflow process by our team, then the Avid indexers will continue to choose the wrong vendor going forward for future invoices from that vendor. Another significant issue with AvidXchange is the 1099 process, specifically for vendors who choose to receive virtual credit cards. It would be very nice if there were some integration between AvidXchange and Yardi so that invoices that are paid with a virtual credit card would be excluded from receiving a 1099 in Yardi, our accounting software. It's a very time-consuming process to edit Yardi, so that 1099s are not generated for vendors receiving virtual credit cards. It requires staff members who know how to navigate the AvidXchange payment search function very well, which might involve higher-level staff who have more important things to do than 1099 processing. It would almost be easier if AvidXchange did not send 1099s for the virtual credit card payments. **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange to automate our accounts payable workflow. It saves time with easy invoice search, payment history tracking, and printing checks. Its integration with Yardi and ability to handle a large volume of invoices is invaluable for our organization. **Official Response from Brooke Boan:** > Thanks for the detailed review! We're glad to hear features like invoice search, payment tracking, and Yardi integration are helping your team manage high volumes more efficiently. We also appreciate your thoughtful feedback on indexing accuracy and 1099 handling. I’ve shared your input with our product team as they continue to enhance the experience. ### 6. Game-Changing Electronic Check Approvals That Save Time **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan L. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about AvidXchange?** It was a nice efficient way to approve checks being processed. Instead of a physical handoff, the option of doing it electronically removes the barrier of in-person or being on location. That option was a game-changer. **What do you dislike about AvidXchange?** Each time I was assigned as the check signer for the week, I would not receive a notification. Our account administrator had to inform me that there were checks to be processed in Avidpay. At other times, I would receive an email notification, but it was not the one assigned as signer, and/or there would be no checks to be approved. The notification system did not sync up from my perspective. **What problems is AvidXchange solving and how is that benefiting you?** Often, when checks are processed, it would be a toss-up as to who would be on site to physically sign them. With this service, it opened up the opportunity for the check signer to be off-site and sign remotely. It also eliminated the in-house printing of checks. **Official Response from Brooke Boan:** > Thank you, Nathan! We appreciate your thoughtful review and are happy to hear that AvidXchange is helping you save time. I shared your feedback about the notification issues you have been experiencing and a member of our product team is going to reach out to assist. ### 7. AvidXchange made us more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** What I like most is the data is accessible by multiple departments and is very user friendly. While I use the software daily, some of our other departments do not. When they do use the software, they are able to find what they need quickly and without assistance. I also like the querying and reporting features. In the capacity of my work, I sometimes have to send payable images and/or allocations out and I am able to quickly create a report and tailor it to exactly what I need. **What do you dislike about AvidXchange?** The turnaround time for user support is an area that can be improved. **What problems is AvidXchange solving and how is that benefiting you?** The major benefit is streamlining our payable process. We have a detailed history of all of our payables from the time it is received until it is paid. This has allowed us to look at our current policies and make needed updates to ensure the payable process is seamless as well as efficient. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We're glad the platform is helping streamline your AP process and that features like reporting and cross-department accessibility are making a real difference. We appreciate the feedback on support turnaround times and are actively working to improve in that area. ### 8. Streamlined Payment Process with Room for Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Mike C. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about AvidXchange?** I like a lot of the features of AvidXchange. Particularly, the payment history is useful for gauging how long it takes to pay vendors. The prepaid module is easy to use and makes setting up new prepaid expenses straightforward. I also find the fixed assets module robust, allowing me to depreciate assets in various ways, which makes synchronizing the general ledger accounts easy. The speed helps reduce the time it takes to pay bills. The initial setup was very easy, needing just a few calls with the Avid Representatives to iron out the details before we were fully operational. **What do you dislike about AvidXchange?** Some vendors take a long time to receive their payments from the Accounts Payable module. It would be better to be able to choose the payment method under AvidPay rather than have the company choose for you. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange speeds up bill payments. I appreciate the payment history for estimating vendor payment times and the ease of use in the prepaid module. The fixed assets module's robustness simplifies asset depreciation and synchronizes with our general ledger. **Official Response from Brooke Boan:** > Thanks for the review! We're glad to hear the prepaid and fixed asset modules have made your process smoother and more efficient. It's great to know AvidXchange is helping support your AP and accounting workflows. ### 9. Frequent Issues Hinder AvidXchange Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Erin M. **Reviewed Date:** April 09, 2026 **What do you like best about AvidXchange?** I've been using AvidXchange for over five years. While it helps streamline accounts payable processes, there are some ongoing challenges. **What do you dislike about AvidXchange?** AvidXchange can experience frequent issues, particularly with payment batching and invoice image uploads. It's also common to see system notifications about active issues, which can disrupt workflow. The automated invoice entry feature is helpful in theory, but I often need to make corrections after invoices are processed. Adding extra time, and the system can run slow at times too. When I have to reach out to support to fix something or inquire about a payment on a vendors behalf, the response time can take days. Once it took almost two weeks. **What problems is AvidXchange solving and how is that benefiting you?** n/a **Official Response from Brooke Boan:** > Thanks for sharing your experience. We appreciate your long-time use of AvidXchange and your candid feedback. Our team has identified your account and will be reaching out to better understand the issues you’ve encountered and help address them directly. We also appreciate your input on system performance and support response times and are actively working to improve in these areas. ### 10. Efficient Invoice Management, Easy Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2017 **What do you like best about AvidXchange?** I love that AvidXchange's indexers input the invoices for us, making workflows and pulling invoices easy. It saves time and labor with this step. The reports are amazing, and the initial setup was very easy with users adapting well to the process. **What do you dislike about AvidXchange?** The only thing that I wish is it would hold invoice PDF's for more than 7 years. **Recommendations to others considering AvidXchange:** I tell all my accounting friends to look in to this accounting software. It saves time, paper and the headache of tracking things down. Everything is at your fingertips. During COVID this program made it possible to work from home. I don't what we would have done if we didn't have this product. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange organizes our invoices, speeds up approvals, and generates amazing reports. It saves time and labor by inputting invoices for us, making workflows and retrieving invoices easy. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We're so glad to hear that features like invoice indexing and reporting have helped save time and streamline your workflow. It's great to know AvidXchange has become such a valuable tool for your team. ### 11. Streamlined AP Workflow, Stellar Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlyn D. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about AvidXchange?** I use AvidXchange primarily for accounts payable automation and invoicing processing. It has streamlined our entire AP workflow, from invoicing receipt and coding to approvals and payments. I appreciate the automated approval workflows and visibility it provides. The electronic invoice capture and integrated payments options also stand out because they reduce manual entry, minimize errors, and make the entire AP process much more efficient and controlled. **What do you dislike about AvidXchange?** While AvidXchange works well overall, the interface can feel less intuitive at times, and reporting options could be more flexible. There are also occasional delays with support resolution. Improving usability and reporting would make it even better. **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange for accounts payable automation and invoicing, which eliminates manual invoice processing and bottlenecks, improves visibility and control, reduces errors, and makes the AP process more efficient. ### 12. Has improved AP processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** One of the best things about Avid is we can run AP checks and get appropriate approvals remote. Having a digital audit trail is a huge plus as well, since invoices cannot move to the next step without authorization. **What do you dislike about AvidXchange?** One of the only downsides is sometimes the invoice/payment sync from Avid to MIP is finicky. If there is an error, it can hold processing up until the error is rectified. **What problems is AvidXchange solving and how is that benefiting you?** It has helped streamline the AP and check processing. We were having issues with duplicate payments, and invoices not making it to the final approvals. On this platform, reminders go out to managers who have not approved invoices or payments, so nothing gets lfet behind. If the same invoice number comes up, there is also a failsafe that flags the invoice as a potential duplicate. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We're glad to hear that AvidXchange has helped streamline your AP process and reduce duplicate payments. The digital audit trail and approval reminders are definitely designed to keep things moving smoothly — we appreciate you calling that out! ### 13. Solid invoice processing option **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about AvidXchange?** It allowed us to go paperless! Easy to manage workflows for approvals, easy submission process, works well. **What do you dislike about AvidXchange?** I feel like AvidXchange was one of the early players into the game but has probably been surpassed by others. The API connection to our GL software is non-existent and that really limits a lot of features. Also, customer service has never been a strength of theirs - I don't know if we have a customer service rep or who to reach out to if we have problems other than some generic contact info. **What problems is AvidXchange solving and how is that benefiting you?** Fully electronic handling of invoices - submission, coding, review, approval, and batching. Has allowed our business to grow significantly while not needing to increase our AP staff. **Official Response from Brooke Boan:** > Thank you for taking the time to review AvidXchange! We are so happy to hear that your invoice processing has improved. We want to make sure you have the best customer experience possible. Please reach out to support@avidxchange.com and provide your account details for more information on who to reach out to the next time you have a question. ### 14. Streamlined Vendor Payments with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** David W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about AvidXchange?** I like the workflow and support when adding new locations and bank accounts with AvidXchange. It's really helpful because we add locations regularly, and it ensures we have a consistent process. I also found it easy to set up and expand, which adds to the convenience. **What do you dislike about AvidXchange?** I'd like to improve virtual card vendor adoption and consistency. Some vendors like Zillow and Sherwin Williams should be 100% virtual card. **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange for managing payments and monetizing virtual card payments. It streamlines workflow and supports adding new locations and bank accounts, giving us a consistent process. **Official Response from Brooke Boan:** > Thank you, David, for the thoughtful review! We are so happy to hear that AvidXchange is making your processes smoother. ### 15. Effortless Weekly Check Runs and Smooth Reconciliation with AvidXchange **Rating:** 5.0/5.0 stars **Reviewed by:** Janette E. | VP-Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about AvidXchange?** It’s extremely easy to run our weekly check runs with AvidExchange. We simply do what we normally do in Workamajig, and the file goes directly to AvidExchange. From there, they separate the payments by credit card, ACH, or paper checks, which keeps everything organized. They also make the reconciliation process straightforward and easy to manage. Their customer support is great. **What do you dislike about AvidXchange?** I don’t like that they charge me a fee to send ACH payments to my vendors. **What problems is AvidXchange solving and how is that benefiting you?** It saves us many hours each month. **Official Response from Brooke Boan:** > Thanks for the great review! It's great to hear how AvidXchange is helping streamline your weekly check runs and simplify reconciliation—saving your team valuable time each month. ### 16. The Future of AP is Automated **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey K. | ACCOUNTS PAYABLE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about AvidXchange?** That it streamlines everything and makes workload so much more efficiant **What do you dislike about AvidXchange?** That the budgets do not sync yet with our system. **What problems is AvidXchange solving and how is that benefiting you?** There has not been many problems. The only problem with no fix yet is that the budgets module does not work for us yet. **Official Response from Brooke Boan:** > Thank you, Lindsey for taking the time to share your experience with AvidXchange! We love sharing the benefits of AP automation with our customers. ### 17. Effortless Bill Payments Make Life Easier! **Rating:** 4.5/5.0 stars **Reviewed by:** hayley s. | Property Manager - Siena Ridge Apartments, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about AvidXchange?** AvidXchange has been game changer in our accounts payable process! Instead of someone spending HOURS and HOURS of time each month to pay all our vendors, it is streamlined and all on our Avid portal. Payments can be sent timely and accurately, and it makes it so easy to search! **What do you dislike about AvidXchange?** The indexing process sometimes will send our current invoices to the wrong property or address, but it is a learning curve and will be corrected over time! **What problems is AvidXchange solving and how is that benefiting you?** TIME! We were spending hours reviewing bills, entering them in our system, and then paying them via check. This has helped with time and ease of use for us and our customers! **Official Response from Brooke Boan:** > Thank you, Hayley, for the great feedback! We’re so glad to hear AvidXchange has helped save your team time and streamline your AP process. It’s always rewarding to see how customers are benefiting from faster, more accurate payments — and we appreciate you sharing your experience. – The AvidXchange Team ### 18. Fewer Checks, Less Risk for Our Institution **Rating:** 4.0/5.0 stars **Reviewed by:** Tony L. | Vice President/Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about AvidXchange?** I like that we no longer have to write as many checks, and that the risk is no longer on our institution. **What do you dislike about AvidXchange?** Some customers may sign up for a Virtual Card without fully understanding how it works, and then never complete the payment process. Also, checks seem to take longer to be delivered than they should. **What problems is AvidXchange solving and how is that benefiting you?** They handle the majority of the work once invoices are paid, which frees us up to focus on other areas. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We're glad AvidXchange has helped reduce check volume and shifted the risk off your institution—freeing up time for your team to focus elsewhere. ### 19. Efficient Payment Processing with Minor Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about AvidXchange?** I like the ease of tracking what is owed to us and when the payments will be expected. I also like that if we need to, we can arrange for an advance on some of that money, for a small fee. **What do you dislike about AvidXchange?** As a small business, the only thing that could be improved would be the speed of payout after the invoice has been approved by AvidXchange's customer, which is our customer. Sometimes you have to wait for the end of the week, or if there's a holiday, like with Thanksgiving recently, you have to wait until the week after the holiday before the payout arrives. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange helps me track payments owed and receive them with ease. If needed, I can get a virtual credit card to pay invoices directly, and I appreciate the option to arrange an advance on payment for a fee. **Official Response from Brooke Boan:** > Thank you for the thoughtful feedback and for highlighting the visibility and flexibility the platform provides. We’re glad to hear AvidXchange is making it easier to manage and track payments, and we appreciate you taking the time to share your experience. – The AvidXchange Team ### 20. Efficient with Stellar Support but Buggy Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Treyandrea F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about AvidXchange?** I like the customer service at AvidXchange, especially my Customer Service Manager, who is amazing at consistently answering my emails and questions, making sure that I am a happy customer. **What do you dislike about AvidXchange?** The updates could be tested a little more before they're released. I often end up being a test subject and encounter bugs when updates happen. I don't mind being a test subject if informed beforehand, but it shouldn't be that way every single time, especially when the product breaks in the first couple of days. **What problems is AvidXchange solving and how is that benefiting you?** I find AvidXchange speeds up payable processing, making my work more efficient. ### 21. Streamlined Approvals in One Place with AvidXchange **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about AvidXchange?** AvidXchange offers several useful features, but the best one has to be the ability to request approvals within the same network. It makes the whole process run much more smoothly and keeps everything organized in one place. **What do you dislike about AvidXchange?** The only thing I dislike about AvidXchange is the session timeouts. I wish this didn’t happen, but I understand it’s managed on our end for security purposes. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has helped us solve approval issues. This has been beneficial for our company because we have several locations in different cities, and our previous process was completely manual and paper-based. It eliminates the risk of losing documents and helps keep everything organized in one place. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We're so glad to hear AvidXchange has helped simplify and centralize your approval process—especially across multiple locations. ### 22. AvidPay User highly recommends! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly S. | Accounting Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about AvidXchange?** AvidPay has helped us be much more mainstream with our payment processing and the rebates are a huge plus! **What do you dislike about AvidXchange?** My only issue with AvidPay is that they only allow vendors 10 days to accept virtual card payments before converting them to a physical check and sometimes that just is not enough time. **What problems is AvidXchange solving and how is that benefiting you?** AvidPay has solved the timeliness that our vendors receive payment when they elect an e-Payment option. **Official Response from Brooke Boan:** > Thanks for the great feedback! We're so glad AvidPay has helped streamline your payment processing and that the rebate program has been a benefit. We appreciate your recommendation! ### 23. Super efficient & time-saving with friendly staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about AvidXchange?** Check-cutting service and ghost card management are great. We get revenue share with ghost card spending and VCC payments (also a minor share with FastPay Network). **What do you dislike about AvidXchange?** No real dislikes, but it would be helpful to get a live listing of payment decisioning of each vendor code (FP Check, FastPay Network, or VCC decisioning) prior to making payments, so that we can anticipate how each vendor invoice will be decisioned beforehand. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange is a huge time-saver with their check-cutting service and ghost card management, allowing us to focus on other aspects of work instead of needing to do too many manual processes and reconciliations. **Official Response from Brooke Boan:** > Thanks for the great review! We're glad to hear that AvidXchange has helped save your team time and simplify check-cutting and ghost card management. Appreciate you sharing how it's supported your day-to-day. ### 24. Issues with Avid **Rating:** 0.0/5.0 stars **Reviewed by:** naomi . | Accounting Clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about AvidXchange?** It saves materials with checks and allows the ability to reissue checks in the system **What do you dislike about AvidXchange?** It’s inefficient with the amount of issues. Sometimes the information from AppFolio doesn’t sync with Avid. Sometimes vendors don’t get paid or get charged fees. Avid will stop checks for no reason. Avid will sometimes not reissue checks after 90 days. **What problems is AvidXchange solving and how is that benefiting you?** It solves the time spent and materials in an in house check run. And the responsibility of payment goes to Avid **Official Response from Brooke Boan:** > Hi Naomi, Thank you for sharing your feedback. We are glad to hear that AvidXchange is helping you reduce manual check processing and simplify. A member of our customer care team has reached out to you to work through the concerns you mentioned and ensure everything is functioning as expected. ### 25. Great Transparency Yet Poor Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about AvidXchange?** I use AvidXchange for our AP workflow and to process and send payments. I like that Avid allows us to approve checks from anywhere in the world and provides full visibility to all stakeholders regarding approval history. I appreciate the transparency and the ability for anyone to quickly and easily pull invoice copies. The initial setup was fairly straightforward. **What do you dislike about AvidXchange?** I find AvidXchange's customer service really horrible and challenging to get in touch with. The ability to contact them and the wait times need improvement. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange lets me approve checks globally and offers full visibility for stakeholders on approval history. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We're glad the transparency and global accessibility of AvidXchange have been helpful for your team. We also hear your feedback on customer support and are actively working to improve response times and accessibility. ### 26. Easy Payment Holds and Releases, but Subs Changes Aren’t Very User-Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Spencer S. | Construction Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about AvidXchange?** Putting payments on hold while I’m waiting on items from subs is straightforward, and it’s just as easy to release the payments once everything is received. **What do you dislike about AvidXchange?** I feel like Avid is not user friendly for subs changing how they want to change their payment form. **What problems is AvidXchange solving and how is that benefiting you?** Not having to hold on to physical checks anymore. The hold option eliminates that. **Official Response from Brooke Boan:** > Thanks for the feedback! We're glad to hear the payment hold and release functionality is supporting your workflow. We appreciate your note about the supplier experience and will share it with our product team. ### 27. Streamlined Invoice Processing with AvidXchange **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny A. **Reviewed Date:** October 21, 2025 **What do you like best about AvidXchange?** I truly appreciate how AvidXchange has made our invoice processing much faster and more efficient by automating the accounts payable process, eliminating the need to manually key in invoices. Additionally, I find it extremely convenient that vendors can send their invoices directly to AvidXchange, which appear promptly on the website for processing, streamlining the workflow. Setting up AvidXchange was quite straightforward, which was a pleasant experience as it allowed us to get started without any unnecessary complications. I also appreciate the user-friendly nature of the software and its pricing, both of which strongly influence my likelihood of purchasing it again in the future. **What do you dislike about AvidXchange?** I dislike that when an invoice is scanned, AvidXchange requires shipping tickets and other related documents to all be combined into a single document. It would be more efficient if the system could automatically attach separate shipping documents to the corresponding invoice without needing us to manually combine them first. **What problems is AvidXchange solving and how is that benefiting you?** I use the product to automate accounts payable, eliminating manual invoice entry and speeding up our processing time significantly. **Official Response from Brooke Boan:** > Thank you, Jenny for sharing your experience with AvidXchange! We are happy to hear that our automation solutions have helped you improve efficiency in your AP process. ### 28. Streamlined Accounts Payable with Custom Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel B. **Reviewed Date:** February 12, 2026 **What do you like best about AvidXchange?** I like AvidXchange's customizable workflows, which enable much more efficient and nimble processing of all invoices. The workflows help by ensuring the right people evaluate and approve the right invoices at the right time, streamlining our accounts payable processes. **What do you dislike about AvidXchange?** The ability to generate purchase orders is very easy, but they don't encumber on the general ledger, which would be a nice feature. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange accelerates payment and invoice intake processing, making it easier to manage billing and ensure swift vendor payments. Customizable workflows improve invoice processing efficiency and ensure timely approvals. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We're glad to hear the customizable workflows are making your AP process more efficient and helping ensure timely approvals. We appreciate your feedback on encumbering POs—input like this helps guide our ongoing improvements. ### 29. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly B. | Client service rep , Avon Rep and Essential oil rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about AvidXchange?** The old way of doing Expense reports in our company was very tedious and time consuming, and the wait to get reimbursed for expenses took much longer than with AvidXchange. **What do you dislike about AvidXchange?** sometimes understanding how to get where I want to go within AvidXchange **What problems is AvidXchange solving and how is that benefiting you?** Ease of paying bills and expense reports **Official Response from Brooke Boan:** > Thanks for sharing your experience! It's great to hear AvidXchange has helped speed up your expense reporting and reimbursements—making things easier is what we aim for. ### 30. Easy Yet Frustrating Platform for Payments **Rating:** 3.0/5.0 stars **Reviewed by:** jwhite@thekeithcorp.com W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about AvidXchange?** I appreciate AvidXchange for its ease of use in getting expense reports paid and the ability to email expense reports directly. It helps me get things done faster and more efficiently. **What do you dislike about AvidXchange?** It times out frequently and makes me sign in again. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange makes paying expense reports easy and helps get things done faster and more efficiently. **Official Response from Brooke Boan:** > Thanks for the review! We're glad to hear AvidXchange is helping make expense reporting faster and easier for you. We appreciate the feedback on session timeouts as well. ### 31. Streamlining AP process with AvidXchange **Rating:** 5.0/5.0 stars **Reviewed by:** Penny R. | VP, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** The AP process in AvidXchange is user friendly for the individuals that are responsible for coding and approving invoices. The invoices show up in their queues and they only have to review the information for accuracy, enter the appropriate GLs, amounts and descriptions and approve them. The invoice goes to the next individual in queue as needed. Training is provided during implementation that assist the admins in the logic to set up the workflows and the authorization levels. Once these are set up the daily process is smooth to batch and pay the invoices. AvidXchange interfaces with our core system so the daily invoice process is extremely efficient. I would recommend this AP solution to decrease staff time spend on invoice processing and allow more time for other tasks. **What do you dislike about AvidXchange?** We would like to set max character limits for some fields that cause an exception when importing into the core system. **What problems is AvidXchange solving and how is that benefiting you?** Scanning the invoices, indexing the invoices, obtaining the needed authorizations and paying the invoices. This saves a great deal of time and less chance of error when doing it manually. **Official Response from Brooke Boan:** > Thanks Penny, for the great review! We’re glad to hear AvidXchange is making invoice approval and payment more efficient—and saving your team valuable time each day. It’s great to know the workflows are working as smoothly as intended. ### 32. Paperless Invoicing Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about AvidXchange?** No paper. All information for invoices is on the computer **What do you dislike about AvidXchange?** The help desk is sometimes not useful. You a need a person & not the chat room to resolve issues. Plus how did your payment export file that had been used for months get changed? **What problems is AvidXchange solving and how is that benefiting you?** Invoices are online. Can track where the invoice is in the approval process. **Official Response from Brooke Boan:** > Thanks for sharing your feedback! We're glad to hear the paperless workflow and invoice visibility are helping your team stay organized and track approvals more easily. We also appreciate your input on the support experience and file changes. ### 33. Fast, Easy, and Integrates Seamlessly with Yardi **Rating:** 5.0/5.0 stars **Reviewed by:** Omar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about AvidXchange?** I like that AvidXchange is fast and easy to use. I also appreciate that it syncs with Yardi, making the whole process seamless. The initial setup was great, which made getting started a breeze. **What do you dislike about AvidXchange?** The AI portion of AvidPay. **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange for paying bills. It's fast and easy, and I like how it syncs with Yardi. **Official Response from Brooke Boan:** > Thanks for the great review! We're glad to hear the Yardi integration and ease of use are helping make your payment process smooth and efficient. ### 34. Helpful in automating invoice handling and payment processing **Rating:** 4.0/5.0 stars **Reviewed by:** Katrina C. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about AvidXchange?** What we find most helpful is the reviewer/approver can code their own invoices. We also like the added feature of the stop pay under the Pay menu, this has saved us a lot of time. We also like the ability to see payment status. **What do you dislike about AvidXchange?** What I find least helpful is that the reviewer/approver cannot see their invoices once approved and that it can only be see at the manager level. They cannot see the status of their invoices. We spend a lot of time advising the status of payments back to our reviewer/approvers (not at manager level). Also when it is audit time, we are bombarded with requests on pulling documentation and if they had this access, they could access it on their own. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange helps in reducing manual entry, streamlining invoices approvals through workflows and allows us to manage our accounts payable process better. It has centralized our accounts payable process. **Official Response from Brooke Boan:** > Thanks for the thoughtful review! We're glad AvidXchange is helping reduce manual entry and streamline your AP process with better visibility and control. We appreciate your feedback on invoice access for reviewers and understand how expanded visibility could improve efficiency even further. ### 35. Leader in Invoice Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon P. | Manager of Payroll & AP, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AvidXchange?** I really like how easy it is to use the platform. We use Avid Suite and I am on there multiple times every day. You can easily add users with the exact levels of security you choose. It is very easy to train new employees as they start with the company as well. Most of my employees are good to go after 2 days of usage. You can upgrade other pieces of the platform as your business needs and the team does well giving you what you need for training and support during the implementation process and the integration process is fairly easy and smooth. The Capture feature is one of the best out there and does a superb job of auto filling the invoice information in for you to save even more time. **What do you dislike about AvidXchange?** I really don't have anything to dislike about AvidXchange except when the product is down and I have to wait for it. **What problems is AvidXchange solving and how is that benefiting you?** The system has gotten better with automated reports over the last year which is a big help. The reports are added to the user and they email out daily. The capture feature has been getting better and better the older it gets, which is one of the best features for my company. **Official Response from Brooke Boan:** > Thanks Shannon for the great review! We're thrilled to hear AvidXchange is making daily tasks easier for your team and helping new users ramp up quickly. It's great to know features like Capture and automated reports are delivering real value and saving time. ### 36. Easy to use and versatile **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua F. | Accounting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about AvidXchange?** Ascend is super easy to use and very intuitive. Customer support is always really helpful and responds in a timely manner. I use this application daily and never have any issues navigating or processing routine and ad-hoc transactions and research. I wasn't part of the implementation, but I have integrated additional modules after Ascend was implemented and the process has always been straightforward and easy to follow. Customer support was always there to inquire with if we had any troubles. **What do you dislike about AvidXchange?** The reporting tools are a bit restrained and require some finnegeling to achieve a desired output. My advice would be to generate a report that's general in scope but specific to what you're looking for then download the report to excel. **What problems is AvidXchange solving and how is that benefiting you?** Ascend has alleviated the need for excessive amounts of manual entries to our ledger and significantly reduced our time to process invoices and payments. **Official Response from Brooke Boan:** > Thanks for sharing your experience! It’s great to hear AvidXchange is helping reduce manual entry and simplify daily tasks. We appreciate your insights on reporting and are always looking for ways to make those tools more flexible and user-friendly. ### 37. Automation Saves Time, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Xun Z. | Payroll/GL Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about AvidXchange?** I really like AvidXchange because it helps save us time, especially through its automation feature. The initial setup was fairly easy, which was a relief. Most importantly, it's efficient without any major issues to deal with. **What do you dislike about AvidXchange?** nothing **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange for AP automation, saving us time. **Official Response from Brooke Boan:** > Thank you for the review, Xun! We love to hear how AvidXchange is making things easier for our customers. ### 38. Streamlined AP Payments with Impressive Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about AvidXchange?** AvidXchange makes it easier for everyone to keep track of every invoice with its timestamps. The quickness and effectiveness of the software also stand out to me, making my workflow much smoother. **What do you dislike about AvidXchange?** It is very limited with reports and dashboard designs **What problems is AvidXchange solving and how is that benefiting you?** We use AvidXchange to solve discrepancies and improve accuracy in AP payments. It helps track every invoice with timestamps, making it easier for everyone with its quickness and effectiveness. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We're happy to hear AvidXchange has helped streamline your workflow and improve accuracy with invoice tracking. We appreciate the feedback on reporting and dashboards—it’s something we’re always working to enhance. ### 39. Takes Payment Processing Off Our Plate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about AvidXchange?** Takes the payment processing workload off my team to focus on other things. **What do you dislike about AvidXchange?** Hiccups with telecom/utility accounts like AT&T. Payments are going out but not being applied properly, so we've incurred headaches and late fees. **What problems is AvidXchange solving and how is that benefiting you?** Not necessarily a problem, but our main benefit is less time spent processing payments. **Official Response from Brooke Boan:** > Thanks for the feedback! We're glad to hear AvidXchange is helping take payment processing off your team’s plate and free up time for higher-value work. ### 40. Cancelled Checks Instantly Available **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about AvidXchange?** Being able to get the cancelled check immediately **What do you dislike about AvidXchange?** They have recently changed the layout and there too many different screens to get where I need to be **What problems is AvidXchange solving and how is that benefiting you?** Auto indexing: it minimizes the time and effort required to process invoices **Official Response from Brooke Boan:** > Thanks for the review! We're glad quick access to canceled checks and auto indexing are helping save time and simplify your workflow. ### 41. API Review from Small Business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about AvidXchange?** Avidxchange provides us with a valuable tool to research invoices and payments. It takes much of the manual labor and tracking out of the Payables function. No more entering invoices into the accounting software and printing out paper checks to mail. **What do you dislike about AvidXchange?** There are many errors in indexing from picking the wrong amount to pay, to the wrong vendor, and Avid doesn't always send the right invoice to the right department for approvals. The most difficult problem by far is getting problems resolved especially when they make a change in the system. It can take up to 2 weeks to get a live person to help you resolve a problem from an upgrade to a system glitch. **What problems is AvidXchange solving and how is that benefiting you?** Avid helps us track invoices to minimize duplicate payments. **Official Response from Brooke Boan:** > Thank you for sharing your review. We are so happy to hear that AvidXchange is making it easier to manage your AP process. ### 42. Streamlines AP with Clear Invoice Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay K. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about AvidXchange?** streamlines the AP process. and you can easily view where an invoice is at in the process. **What do you dislike about AvidXchange?** I wish the voiding payment in Avid would automatically void in RM. **What problems is AvidXchange solving and how is that benefiting you?** helps us stay more organized **Official Response from Brooke Boan:** > Thanks, Lindsey for sharing your feedback. We are so happy to hear that AvidXchange is making your job easier. ### 43. AvidXchange Streamlined Our AP Process and Saved Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto P. | Finance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about AvidXchange?** The platform is easy to use, and the automation has really cut down on manual work and paper invoices. I also appreciate how responsive and helpful the AvidXchange team has been throughout implementation and beyond—they truly understand the needs of municipal finance departments. **What do you dislike about AvidXchange?** There’s a bit of a learning curve at the beginning, especially when adapting it to existing City processes, but the support team made it manageable. Once everything was set up, it became much more intuitive. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has helped us streamline our accounts payable process by eliminating manual data entry and reducing our reliance on paper invoices. It’s improved transparency in our approvals and payment tracking, which is especially important in a public-sector environment. The automation has saved time for our staff and helped us stay organized during busy budget and audit cycles. **Official Response from Brooke Boan:** > Thank you, Augusto! We’re so glad AvidXchange has helped cut down on manual work and paper invoices, and that our team could make the learning curve easier. It’s great to hear the platform is bringing more transparency and efficiency to your City’s AP process, especially during busy budget and audit cycles. ### 44. Came changer for invoice approval **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Director of Purchasing, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about AvidXchange?** All invoices are automatically assigned to the appropriate property, and you can also allocate each invoice to the correct GL codes for better tracking. **What do you dislike about AvidXchange?** I wish it could recognize logos and automatically associate them with the correct vendor. **What problems is AvidXchange solving and how is that benefiting you?** Previously, we had to print each invoice and manually write GL codes on every line item. After that, we would scan and upload them into our accounting software. Now, we no longer have to go through that process. ### 45. Love AvidXchange for handling high volume AP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about AvidXchange?** We utilize AvidXchange for invoice and payment processing, and it has significantly improved the efficiency of our accounts payable operations. The platform provides enhanced visibility into our financial workflows, which has been especially beneficial for cash flow projections and overall financial planning. One of the key advantages is that vendors can submit invoices directly through AvidXchange, streamlining the process and reducing manual entry for our team. The system is also highly user-friendly—even administrative tasks are straightforward and easy to manage. AvidXchange offers flexibility for vendors by allowing them to choose their preferred payment method. Additionally, the platform provides multiple support channels, ensuring that assistance is readily available when needed. The reporting capabilities are robust, with a wide range of standard reports and the option to customize them to meet specific business needs. I particularly appreciate the level of control and visibility the system offers. I’ve had the opportunity to implement AvidXchange twice, integrating it with two different software systems. Aside from a few minor adjustments to align with our company’s specific requirements, both implementations were smooth and efficient. **What do you dislike about AvidXchange?** We do not utilize the Invoice Accelerator feature, as payments related to our rehabilitation projects are not processed through Avid Payments. **What problems is AvidXchange solving and how is that benefiting you?** Allowing vendors to submit invoices directly through AvidXchange has eliminated delays caused by paper-based processes—no more invoices sitting on someone’s desk. This streamlined approach has significantly improved our cash forecasting capabilities by providing real-time visibility into pending expenses. As a result, vendors are receiving payments more quickly, and our team is spending considerably less time on invoice processing. These efficiencies contribute to a more agile and responsive accounts payable function. **Official Response from Brooke Boan:** > Thanks for sharing your experience! We’re thrilled to hear AvidXchange is helping you process high-volume AP with greater efficiency and visibility. Real-time insight and reduced manual work are exactly what we aim to deliver. ### 46. Streamlined Workflow and Approvals Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about AvidXchange?** The workflow and the approval process really help with streamlining processing. **What do you dislike about AvidXchange?** In the beginning we were unable to link our payments to the paid invoices, however after working with them they were able to correct the issue. Now, the only thing that I dislike is that we have to wait until a payment is cleared before we are able to get a copy of a check. **What problems is AvidXchange solving and how is that benefiting you?** It is saving processing time. **Official Response from Brooke Boan:** > Thank you for the thoughtful feedback! We’re glad to hear that AvidXchange has helped streamline your workflow and approvals, and that the platform continues to save your team time. We appreciate you sharing your experience and look forward to supporting your continued success. – The AvidXchange Team ### 47. Avid uses **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha H. | Human Resource Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about AvidXchange?** What is most helpful about AvidXchange is the ability to have programs/projects sent to the owner of that program/project to verify that the billing codes are correct before sending it off to accounts payable - which we still double check to ensure that everything is correct before we pay an invoice so we do not have to reclass a purchase. **What do you dislike about AvidXchange?** I am not seeing any downside to using AvidXchange with my personal usage. **What problems is AvidXchange solving and how is that benefiting you?** For my level of AvidXchange I am not having issues with the use - any changes that have been made have been for the better. **Official Response from Brooke Boan:** > Thank you Natasha for sharing your experience with AvidXchange! We are so happy to hear that AvidXchange is saving you time and helping you stay organized. ### 48. Automating AP Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Senior AP Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about AvidXchange?** I like that everything I have access to, our users in the field have access to. They have access to their invoices, at anytime from anywhere in the country and that has been very beneficial as we have locations all the way to Nevada. **What do you dislike about AvidXchange?** Ticket turn around times are very lengthy. It can take weeks sometimes to get a response. I would like to see that improved. **What problems is AvidXchange solving and how is that benefiting you?** All of our invoices are in a centralized location that is accessible to all of our users. Our users are able to get answers for themselves without having to rely on the AP department. **Official Response from Brooke Boan:** > Thanks for sharing your feedback! It’s great to hear that AvidXchange is helping your team stay connected and access invoices from anywhere. Centralized visibility makes a big difference, especially across multiple locations. We appreciate your note on support turnaround times and will continue working to improve the experience. ### 49. Customer Support is the WORST for Vendors! Would NOT recommend if you desire true efficiency! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about AvidXchange?** Good for multi-entity invoice processing; Good for hands off coding if you need to just route request through various department workflows and require program departments to input their own coding. **What do you dislike about AvidXchange?** AvidXchange customer service when it comes to supporting vendors is not good at all! They create a bottleneck between the customer and the vendor because they claim to allow payors to be hands off in supporting efficient payment processing for vendors but that is not the case at all. Vendors are charged to receive their payments efficiently (electronic payment method) and it could take weeks or months to get a vendor set up on a more efficient payment method other than check. Because of the fee most vendors are reluctant to even sign up for a faster payment method, leaving the customer/payor to have to go through other payment alternatives. A vendor has to wait until after their first payment via check to receive an electronic payment method and they indicate they contact the vendor once the first payment is made and that is not the case. In my experience vendors have had to contact them. If you have banking instructions for your vendors that you would like to put into the system on your vendors behalf, that is not an option. I have used Avid both as a payor to pay vendors and also as a consultant to receive payment and both experiences were not great. They could ruin a relationship with a vendor because a vendor would have to call several times to find out about the status of an efficient payment method leaving you as the payor to in fact NOT be hands off and receive complaints from vendors of an inconvenienced experience to get set up timely. I question the implementation process and options as the system was implemented before my use, but set up or options of efficiency does not seem like it was there when implemented. The system does not have a seamless integration with Sage Intacct and in my experience of being an administrator I had to correct implementation issues and figure out field issues of dimensions not coming over properly. The system was set up to only integrate invoices and not payments or close the invoices out in Intacct. The representative never contacted us to discuss better solutions or options to improve the AP process. The team has had to reach out to inquire of better options and overall, its probably best to seek a better tool. I would not recommend Avid if you are looking for a tool that offers true efficiency and sufficient support. **What problems is AvidXchange solving and how is that benefiting you?** Approval of disbursement requests **Official Response from Brooke Boan:** > Hi there, Thanks for taking the time to share your experience. We're glad to hear AvidXchange supports your multi-entity workflows, and we truly value your feedback about vendor support and onboarding. We understand that delays during the vendor setup process can be frustrating. To help protect both clients and vendors, our current process requires us to speak directly with vendors to confirm enrollment details and securely collect banking information. We also typically wait until a first payment is processed to complete the setup, which helps ensure accuracy and reduce fraud risk. That said, we’re actively working on improvements to make the experience faster and more transparent — without compromising security. Your feedback helps drive those changes, and we appreciate your insight. ### 50. Efficient Invoice Management, But Vendor Payment Process Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about AvidXchange?** All invoices are digitized and easily accessible. Grant reviews and audits are streamlined. Customer time of implementation is reasonable and probably lower than standard. **What do you dislike about AvidXchange?** Poorly managed check payments. Calls to vendors to sign up for a different payment type. Generally seems like our vendors are hustled into ACH or virtual credit card that's more profitable for Avid and less beneficial to our vendors, causing confusion around them collecting their payments. We spend more time following up with vendor payment issues than before we partnered with Avid. **What problems is AvidXchange solving and how is that benefiting you?** Toggle for "paid internally" really helps track payments. **Official Response from Brooke Boan:** > Thank you for the detailed feedback. We’re glad to hear AvidXchange has improved your invoice tracking and audit processes and that the toggle features are making day-to-day work more efficient. We appreciate you sharing your concerns around vendor payment methods. Our goal is always to offer flexible options that meet the needs of both our customers and their vendors — and we’ll continue working to reduce confusion and ensure the process is as smooth and transparent as possible. – The AvidXchange Team ## AvidXchange Discussions - [How have you used the Account Number function with your invoices that do not have account numbers listed on the Invoice?](https://www.g2.com/discussions/how-have-you-used-the-account-number-function-with-your-invoices-that-do-not-have-account-numbers-listed-on-the-invoice) - 4 comments, 1 upvote - [What is AvidXchange used for?](https://www.g2.com/discussions/what-is-avidxchange-used-for) - 1 comment - [View AvidXchange pricing details and edition comparison](https://www.g2.com/products/avidxchange/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+21%3A54%3A11+-0500&secure%5Bsession_id%5D=c176c4be-8a21-4741-bb9a-8300ebc425ee&secure%5Btoken%5D=b77e468684b6afae80094d1b6a42b9cd57571c230527f09579568be913691b30&format=llm_user) ## AvidXchange Integrations - 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