AvidXchange Reviews & Product Details

I really like how easy it is to use the platform. We use Avid Suite and I am on there multiple times every day. You can easily add users with the exact levels of security you choose. It is very easy to train new employees as they start with the company as well. Most of my employees are good to go after 2 days of useage. You can upgrade other pieces of the platform as your business needs and the team does well giving you what you need for training and support during the implementation process and the integration process is failry easy and smooth. Review collected by and hosted on G2.com.

The hardest part of Avid Xchange is the support. When I create a case for help on an issue I feel sometimes as though it is too long before I get help. I think chat or email is a better way to get customer support when needed. Review collected by and hosted on G2.com.

Automation is a key feature that has transformed the way we handle our accounts payable processes. The system automatically routes invoices for approval, tracks their status, and alerts the relevant personnel when action is required. This has not only accelerated our approval times but also minimized the risk of missed or delayed payments. The automation capabilities have significantly increased our operational efficiency.Gone are the days of sifting through stacks of paper invoices and receipts. With the AvidX software, managing documents is both simple and efficient. The software allows for easy uploading, categorizing, and retrieving of documents, ensuring that all pertinent information is just a few clicks away. The powerful search functionality means you can quickly locate any document, no matter how old or obscure. Review collected by and hosted on G2.com.

In my opinion, I don't see any downsides to using AvidXchange. One dislike is on troubleshooting or tech support and knowing when to use chat, email or search the AvidX community Review collected by and hosted on G2.com.

The idea is great.

The ease of uploading, changing, editing invoices

The reports are customizable and easy to access

For the most part the automated uploading is accurate and makes it easy to browse for accuracy which reduces man hours spent on payables.

Approval step process is easy

If there were not so many issues after my end is complete and it is handed off to Avid, this would be the greatest program ever. However this is not the case. Review collected by and hosted on G2.com.

The continuous problems we experience with Avid/Strongroom are beyond frustrating. Between constant VCC issues, delays in payment processing, failure to follow up with vendor and ensuring payments are processed, lack of record keeping, refunding payments without a proper notification system in place so we can rectify, and overall failure to properly communicate and/or notify us of issues.

We use Strongroom/Avid to make payment processing systematic and to reduce the man hours for payables.

However, when our relationship with our vendors is tarnished because of extreme delays in payments being issued and the countless man hours not only assisting the vendors, but researching, creating service requests, following up, etc defeats the purpose. Avid markets "Pay Suppliers Faster- pay your suppliers on time.....fostering better vendor relationships" That is not the experience we have at all. Vendors are generally not happy due to payment delays, failure to follow up and ensure electronic payments are processed creating a refund that is not addressed until they make contact with our office, and the constant calls they receive from Avid pushing VCC payments on them. Review collected by and hosted on G2.com.

I'm not really sure if there is anything at this moment that I enjoy regarding Avid. Review collected by and hosted on G2.com.

The system has been going down a lot. I believe that this was due to the attention being elsewhere (newly released AvidCapture). Unfortunately, this resulted in a lot of lost work time. It started off as once a month and then basically became a once-a-week type of thing.

Later on, as we experienced issues, I understand that when it comes to technical support, there are certain steps that need to be made in order to figure out the issue but most of the time we were told to "clear our cookies and cached items" and that would be all we would hear from support.

The system is self-explanatory and It is easy to navigate but, it is annoying that with AvidCapture, we need to open another tab to link a customer account to a building compared to AvidInbox where we could do it all then and there. AvidCapture also took off the ability to see who posted invoices making it difficult to track who made the mistake.

AvidPay is also extremely slow - It takes me over thirty minutes to an hour to track a payment.

I feel like Avid has been focusing on adding new functions and revamping the website at this moment which is cool, but I feel like AvidCapture using AI to do type-to-text is unreliable as we have already seen issues with invoices and the way text gets transposed. Review collected by and hosted on G2.com.

Their platform integrates with our accounting software which makes it easier to kepp on top of payment status. Plus the image in Avid is also available in the accounting system. The accounting team only needs to use 1 system and it gives visibility to our onsite team. Avid also has an option to pay vendors directly, they work with the vendors to setup a preferred payment method and gives them access to the supplier portal so they can view status. If there is a payment issu, your vendor can speak with them directly. This alone saves so much time! Another plus is they are always optimizing.

You are assigned a dedicated team during implementation and testing. They are there for training and answering all of your questions. They also have a dedicated space for training videos and an Academy to certify your team. Review collected by and hosted on G2.com.

Sometimes cutomer service can take more than 72 hours to get back to you. Review collected by and hosted on G2.com.

I have been using AvidXchange since Covid. This was to allow people who had to work from home to still be able to view their invoices and approve them. What I really like about Avid, is the time it saves and the paper it saves. I don't have to print every invoice and physically walk it to the person to approve it. It also cuts down on losing a printed copy of the invoice. I also really like that the whole history is right there. You can see when it was scanned in, when it was coded, when it was sent to what approver in the approval process. It is a great addition to our finance team. The Implemtation team we had were wonderful! I know one was Megan. I am in this program every day processing the invoices and payments. There are very few issues with the invoices and payments posting over to Intacct, the intergration works wonderfully! Review collected by and hosted on G2.com.

I don't have many problems with the program. I'd say one is that sometimes for reasons unknown the currency gets changed on a random invoice to CAD. The support are usually great about responding in a timely manner and getting things corrected or helping ME know how to correct them. Review collected by and hosted on G2.com.

the comments section, which helps to document follow up and approval progress. the system is well designed for research, payment history lookup and vendor data analysis. I like the feature of "associated invoices", like big data analysis and it helps to pull out the same vendor all historical bills. Review collected by and hosted on G2.com.

the payment process time currently takes about 3 weeks - we approved and Avidxchange mailed the check to our vendor, which then pass on to USPS. It would be helpful to have a tracking bar or thermometer to see the status like shipping online. that would be very helpful and if vendor can login and track where their checks are, we can save time. Review collected by and hosted on G2.com.

AvidXchange has revolutionized our accounts payable process. Vendors send their invoices directly to AvidXchange, preventing managers from delaying payments. AvidXchange handles invoice coding, saving managers hours of work. The workflow is designed to align with our AP controls and processes. Vendors manage their payment preferences through their own portal, while managers can access payment information, cleared checks, and more directly in AvidXchange. Payments are processed promptly, and the reporting features make AP audits straightforward and efficient. Additionally, AvidXchange is integrated with our accounting system for seamless operations. The support team at Avid is responsive. Review collected by and hosted on G2.com.

Sometimes the system has glitches, but they are quickly fixed within an hour or so. Their help section is not always easy to find the subjects, but this is remedied with the support team. Review collected by and hosted on G2.com.

I admire the features of Strongroom, such as the time-based approval selections, the reports we can pull, the vendor data, and the ability to check the users and notifications they want to receive. You can customize Strongroom to your needs, which is the highlight of the software. Review collected by and hosted on G2.com.

There are a few quirks here and there, especially with the integration. Whatever changes you make with Strongroom correlate or match with our current system. So, if you void in SR and do an integration, it will not show up in our software. Review collected by and hosted on G2.com.