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Automox Reviews & Product Details

RT
Senior System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Automox?

Automox is really great with the patching process. We've created several policies for different items. We have a policy that automatically updates web browsers and select 3rd party software. It is really robust and allowes Review collected by and hosted on G2.com.

What do you dislike about Automox?

We had some issues earlier on with the Agent and connectivity. We also lost our Automox onboarding Team member randomly and were not informated in a timely mannor (we showed up to a scheduled meeting and the link was inactive and an email to them bounced back). We eventually got back on track with a new team member from Automox and they helped us get things rolling!

I believe the reports feature could use improvements. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Windows updates were being managed on prem by WSUS. that solution is outdated and horrible. Microsoft would rather you do things individually but we could not get realtime information on what machines were updated and which ones were not. Review collected by and hosted on G2.com.

Automox Overview

What is Automox?

Automox is the IT automation platform for modern organizations. Next-generation human-controlled automation empowers IT professionals to prove vulnerabilities are fixed, slash cost and complexity, win back hours in their days, and delight end users. 360+ Automox Worklet automation scripts make it easy for IT to save time, reduce risk, and thoughtfully automate OS, third-party software, and configuration updates on Windows, macOS, and Linux desktops, laptops, and servers.

Automox Details
Product Website
Languages Supported
English
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Product Description

Automox offers a cloud based platform for automated system protection.


Seller Details
Seller
Automox
Company Website
Year Founded
2015
HQ Location
Boulder, CO
Twitter
@Automox
889 Twitter followers
LinkedIn® Page
www.linkedin.com
252 employees on LinkedIn®
Description

Automox is the IT automation platform for modern organizations. Groundbreaking AI-powered automation empowers IT professionals to prove vulnerabilities are fixed, slash cost and complexity, and win back hours in their days. Automox makes it easy for IT to save time, reduce risk, and thoughtfully automate OS, third-party, and configuration updates on Windows, macOS, and Linux desktops, laptops, and servers. Join thousands of IT heroes automating confidence across millions of endpoints with Automox.


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Overview Provided by:

Recent Automox Reviews

ZM
Zachary M M.Small-Business (50 or fewer emp.)
4.5 out of 5
"MSP software that works"
The ability to control patching and stop Patch Tuesday from Microsoft.
BT
Bobby T.Enterprise (> 1000 emp.)
4.5 out of 5
"Great product. Support can be better integrated"
Using Automox to patch a mixed-use Linux environment has significantly streamlined our IT operations. Automox's cloud-native platform allows us to ...
GT
Guy T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Streamlining IT Management with Automox: A Game-Changer for Security & Efficiency"
What I like best about Automox as an MSP is its ability to centralize patch management and endpoint security across multiple client environments th...

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

6 months

Average Discount

10%

Perceived Cost

$$$$$
View More Pricing Information

Automox Media

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Video Reviews

265 Automox Reviews

4.5 out of 5
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265 Automox Reviews
4.5 out of 5
265 Automox Reviews
4.5 out of 5

Automox Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
G2 reviews are authentic and verified.
BT
Sr IT Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Automox?

Using Automox to patch a mixed-use Linux environment has significantly streamlined our IT operations. Automox's cloud-native platform allows us to automate patch management across various Linux distributions, ensuring that all systems are up-to-date with the latest security patches and software updates. The intuitive interface and powerful automation capabilities enable us to schedule and deploy patches seamlessly, reducing the risk of vulnerabilities and improving overall system stability. Additionally, Automox provides real-time visibility into the patch status of all devices, allowing us to quickly identify and address any issues. This has not only enhanced our security posture but also freed up valuable time for our IT team to focus on more strategic initiatives. Review collected by and hosted on G2.com.

What do you dislike about Automox?

Difficulty in accessing logs directly from the device page. This limitation can hinder efficient troubleshooting and monitoring, as it requires additional steps to locate and review logs. Streamlining this process by making logs more readily accessible would significantly enhance the user experience and improve overall operational efficiency. Despite this inconvenience, Automox remains a valuable tool in our IT arsenal, but addressing this issue would make it even more effective. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Linux patching after migrating off a Red Hat Satellite server and cross-platform Coverage: It offers comprehensive support for multiple operating systems and third-party applications. Review collected by and hosted on G2.com.

AK
Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

The best thing about Automox is that the entire solution is cloud based. Being a software developer it eliminates the need to have the entire complex solution, which makes it very easy to scale and deploy across different distributed team. Another thing that I find very useful is its ability to automate patching through policy-based rules, so this allows patches to be deployed efficiently without any disruptions. Review collected by and hosted on G2.com.

What do you dislike about Automox?

The thing that I dislike about Automox is it does not have built in automatic patch rollback feature for problematic updates.So if it installs any patch which does not well E2E, we have to manually uninstall it or make custom updates to rectify Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

The problems it solves for me are numerous in number. For example, the legacy patching methouds required manual intervention which was very time costly and we had to track updates, test, and deploy. With automox patch deployment across all OS saves time and effort. It also provides patch compliance across all endpoint. It also reduces the riskk of cyber attacks throughout by ensuring all devices are up to date patched against all the known vulnerabilities. Review collected by and hosted on G2.com.

AN
IT Security Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Automox?

What I like most about Automox is the fact that it can apply patches to multiple different operating systems. I also like that it has the ability to schedule when patching will be done across multiple different groups of devices. Automox is one of the easiest implementations that I have done for patch management, its simple dashboard that can be exported to PDF that gives an overview of Compliant Devices, Policies Executed and available patches. Furthermore the policies that you can create are simple and effective, giving you options to install patches that does not require a reboot daily and patches that require a reboot weekly. Automox also integrates with SAML which makes sign in much more streamlined. Review collected by and hosted on G2.com.

What do you dislike about Automox?

I dont have much negative feedback other than the session expiry is a slight bit short, and it is quite expensive compared to other patch management solutions. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Evertrade, is a Medium sized enterprise with around 300 Windows, Linux and MacOS devices mixed, It makes patch management a breeze as it supports the three of the most common operating systems as it is in our environment. It benefits our organization by making patch management simple across multiple different operating systems with the most simple to use interface. Review collected by and hosted on G2.com.

MM
CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

I’ve been using Automox as part of our organization’s MSSP services, and it’s become a key component of our vulnerability management offering. What stands out most is how straightforward and user friendly the platform is getting it up and running was a breeze. The product is always improving, with regular updates that show the team is serious about keeping it up to date and responsive to needs.

The support team is great to respond and really helpful whenever we’ve needed assistance. The leadership team deserves a shoutout for how well they listen to their customers. They value feedback and are committed to making Automox better. For anyone looking for a reliable, evolving tool to tackle patch/vulnerability management, Automox is a solid choice. Review collected by and hosted on G2.com.

What do you dislike about Automox?

One area where Automox could improve is in reporting making it a bit more robust would really enhance the experience, especially for those of us digging into the details for MSSP work. Additionally, improving how third party application versions are displayed would make it easier for engineers to search for software deployed across their tenant. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Automox solves the hassle of patch management and vulnerability tracking by automating updates across all our devices. As an MSSP, it saves us time, ensures consistency, and lets us focus on client value instead of manual fixes or bloated product. Review collected by and hosted on G2.com.

YP
Lead Engineer - Systems & Security
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

Automox is one of the best products in the markets, which enables convenient endpoint management for Roaming endpoints. Automx is a cloud native, cloud based, modern solution for endpoint management. When comparing with other counterparts in the market, Automox offers more features for its low cost. Implementation is straight forward and easy. Since it is a cloud based product, it carries seamless integrations with other cloud based security solutions. For an example it has a native integration with SentinelOne XDR which enables realtime patch management for endpoints. We have seen these features being used in many environments. Customers frequently use Automox to gain an edge over vulnerabilities easily. Automox also have robust structure of providing sales and after sales support as well. Review collected by and hosted on G2.com.

What do you dislike about Automox?

Being a cloud native SAAS solution, Automox does not have the capability to provide a viable solution for patch management in on-premise devices which are not exposed to internet. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Patch Management and Endpoint management for remote/roaming endpoints. Review collected by and hosted on G2.com.

HV
Senior Field Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

As an IT engineer responsible for maintaining endpoint compliance and keeping systems updated with our software and patching standards, I’ve found Automox particularly impressive. The user interface is intuitive and easy to navigate, making it simple to access the necessary data. Since implementing Automox across multiple client environments, we’ve achieved greater control and a more consistent, up-to-date operating environment. Additionally, the customer support has been outstanding, quickly resolving any issues to minimize downtime and ensure our clients’ environments remain stable and secure

Best and easy to use at the end is all! Ease of implemtation Review collected by and hosted on G2.com.

What do you dislike about Automox?

So far, I have not encountered any issues with using Automox, so nothing I dislike about it Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

As an MSP with numerous customers, having access to a centralized web portal that provides clear visibility into their environments and patching statistics has significantly enhanced our workflow. It has streamlined our efforts to ensure endpoint security by enabling the rapid installation of critical KBs. Review collected by and hosted on G2.com.

DC
Network and Security Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

I truly love the fact that for most setups, it's a 'set it and forget it' platform. We typically set up our patches to "Patch All" and do every available update 1 evening a week. It's easy to notify the users of a standard maintenance window, once a week in the evening, and set the expectation that their computers will be updated and perhaps reboot during that time. It's also nice to have the additional feature of the "Worklet", where I can create a basic script that can run either on a schedule or on demand. For example, we've had computers that will lose the sync to their timezone, so having a script that resets and resyncs the Windows time service is super handy. I don't need to touch their machine, I just click into the worklet, add their device, and within 5 minutes they are writing me to say it's all set!

Every time I've had to reach out to Automox support, they have been super helpful. If they can't provide an easy answer, they seem to go the extra mile and find a way to do what I am looking to do. I've been very impressed with the dedication and knowledge they've brought to my support tickets.

As a fully remote company, with users all over the United States, it makes it so easy to ensure that devices stay updated and compliant. Review collected by and hosted on G2.com.

What do you dislike about Automox?

I really don't have too many complaints about Automox, the only one that really stands out is that it doesn't have an option to force stop some programs if they are running. Snagit and Zoom come to mind. I would like the option to notify the user that the sofware is about to be updated, and they have the option to defer or accept. If accepted (or not acknowledged) within 15 minutes the program is force-closed and updated. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Since we are fully remote, it makes it easy to apply updates and ensure our devices stay compliant. As a HIPAA business associate, we need to complay with fedral regulations and keep our endpoints up to date with the latest patches. We can't do GPO, so Automox is the best choice. Review collected by and hosted on G2.com.

JA
IT Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Automox?

Personally, I like that the team behind Automox did a great job designing the user interface, it is intuitive and user friendly. You get everything you need for the job without excess interface. This helped several of our team members get a proper understanding of both capabilities and limits. Review collected by and hosted on G2.com.

What do you dislike about Automox?

The process of deploying scripts can be improved. At times, tracking progress and status proved challenging for some members of our team. Locating script logs often proved difficult once we had deployed. We figured out ways to work around it. If anything, was a minor concern from the get go. Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Prior to Automox, we used to spend our time patching servers manually. Now, with the portal configured for automatic patching each month we save time to spend interacting with customers. This has been a game changer for our IT department and our team members are quite relieved with this efficiency.

Configurating Automox took some time to get right according to local needs. Alongside the timezone differences across offices, but once that got sorted our experience has been smooth sailing.

Microsoft releases their patches on the second Tuesday of each month. Thanks to Automox we rapidly install them and keep our servers up to date. Thanks to this service our security profile has improved accross the board. Review collected by and hosted on G2.com.

CW
Associate Engineer Network and Security
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Automox?

Automox is the very best patch management solution in the world wide using this solution we can manage patches with the help of the automate patch management. Using this solution we can achieve the automatically find servers and network devices and also we can enter the rules for the patching with the help of the automox. We can monitor our entire organization devices with the help of the automox. Review collected by and hosted on G2.com.

What do you dislike about Automox?

hard to send real time update in the organization devices in automox Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Using automox we can easily send the patch management to the third party solutions. in my organization they used lots of third party solutions so in this case it's very easy to put the update for those solutions with the help of the automox. Review collected by and hosted on G2.com.

TF
IT Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Automox?

In my own words what I like best about auto marks would be the way it streamlines policy creation as well as making sure all pcs are up to date and working properly. Another great feature that I also love using would be its remote control option which gives me the ability to remote into any PC on the network or off the network to resolve it issues as the it administrator that is very handy Review collected by and hosted on G2.com.

What do you dislike about Automox?

In my personal opinion the only downside is their load. its by far the slowest remote control software I've ever used. Even Google remote desktop (which is completley free) is lightning fast compared to connecting with Automox Review collected by and hosted on G2.com.

What problems is Automox solving and how is that benefiting you?

Automox's biggest advantage is its policy automation It's something I use every day and at this point I don't know how I could do my job without it Review collected by and hosted on G2.com.