Autoflow
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Autoflow
By Software Status Solutions
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4.7 out of 5 stars
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Autoflow Reviews & Product Details

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Autoflow Overview

Editedit
What is Autoflow?

Since 2012, thousands of shop owners, technicians, and advisors have said goodbye to entry-level tools and prefer our best-in-class digital vehicle inspection and 2-way text messaging platform to pair perfectly with their shop management software.

Autoflow Details
Discussions
Autoflow Community
Languages Supported
English
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Product Description

Autoflow is a cloud-based web application that provides you with superior uptime, responsiveness, and reliability. autoflow is the collaborative tool for your automotive repair shop.

Seller Details
Seller
Software Status Solutions
Year Founded
2012
HQ Location
Dallas area, Texas
Twitter
@autotextme
262 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Description

Since 2012, thousands of shop owners, technicians, and advisors have said goodbye to entry-level tools and prefer our best-in-class digital vehicle inspection and 2-way text messaging platform to pair perfectly with their shop management software.

SH
Overview Provided by:
Scott Horn

Recent Autoflow Reviews

Joe G.
JG
Joe G.Small-Business (50 or fewer emp.)
5.0 out of 5
"All inclusive and user friendly"
Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The int...
Read more
Tom B.
TB
Tom B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Satisfactory"
Very easy to use, just clicking bubbles and some reports are helpful
Read more
Rich T.
RT
Rich T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Above and Beyond"
Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest
Read more

Autoflow Pricing

Communication Package
$199.99
1 Rooftop Per Month
Inspection Package
$249.99
1 Rooftop Per Month
Innovation Package
$309.99
1 Rooftop Per Month
See all 3 Autoflow pricing levels
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Autoflow Media

Autoflow Demo - Easy to use on any device
Technicians, advisors and owners can access our cloud based platform on any device.
Autoflow Demo - Text the client your inspection
Custom text or email Unique link with your brand Mobile friendly display
Autoflow Demo - Build trust
Express your recommendations Give notes explaining the why Use photos and videos for added transparency
Autoflow Demo - Better than a thousand words
Markup photos Use videos to tell a story Give customers a closer look
Answer a few questions to help the Autoflow community
Have you used Autoflow before?
Yes

Video Reviews

Review by Dave B.
Autoflow review by Dave B.
Play Autoflow review by Dave B.
Communication in the Digital World
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15 Autoflow Reviews

4.7 out of 5
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15 Autoflow Reviews
4.7 out of 5
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15 Autoflow Reviews
4.7 out of 5
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Autoflow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AutoflowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Dave B.
DB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )
Autoflow
Response from Jeremy Glassco of Autoflow
Editedit

Nice to hear, thanks for sharing all of this. We're definitely striving to lessen the steepness of that learning curve with more live training and video training options.

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Rich T.
RT
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

don't really have one yet - any time there have been concerns or issues they have been quick to respond and resolve Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

communication to the customer - enhancing the guest experience through detailed digital visual inspections. removes the mystery from the auto repair world Review collected by and hosted on G2.com.

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Joe G.
JG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Autoflow?

Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The interface is user friendly as well. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

I do not have any dislikes at the moment. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

customer communication, technician documentation, NPS ratings Review collected by and hosted on G2.com.

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Cba O.
CO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

I would say if you were to ask the shop manager what I like most about the autotext.me service is how intuitive it is from a day-to-day operations standpoint. I also really enjoy how easy it is to access online training when onboarding new office/shop staff. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

I would just say that if any small improvements could be made, it would be from the shop flow/tech dashboard screen. It sometimes shows work still assigned even though repairs were declined. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

I would say that the biggest problem autotext.me is fixing for me is thru the communication lens from the customer's perspective. My guests love the pictures/videos that my technicians can create and organize. Review collected by and hosted on G2.com.

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Response from Jeremy Glassco of Autoflow
Editedit

Thanks for taking the time to write this, it's exciting to hear our auto repair shop software is helping with your day-to-day operations. You also bring up an interesting point about the repairs that were declined. Please take advantage of our world-class support team to get that solved.

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Austin M.
AM
Service Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

It always us to include the customer with their repair. Helps create transparency through pictures and video Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

Nothing, it works fantastically for us. We have been using it for years Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

Helps bridge the gap for the tech to the customer and allows us to show them what's wrong instead of just telling them Review collected by and hosted on G2.com.

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Gerald M.
GM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

Autotext.me (now AutoFlow) is a solid digital vehicle inspection platform. Continued improvements are evident and it appears the team at AutoFlow has more in the wings. Every software has its strengths and weaknesses - what sets AutoFlow apart is the way that they respond to user feedback and support requests. It's the people that set AutoFlow apart. Way to go team! Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

Not really a dislike, but there are continued improvements possible in AutoFlow's integration with Protractor...looking forward to seeing how this develops. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

Client communication and reminders - marketing Review collected by and hosted on G2.com.

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Kenny K.
KK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

Customer interface is very good and customers love it. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

Have to flip between techmetric and autoflow Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

Customer interface to show customers the issues with their vehicle. Review collected by and hosted on G2.com.

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Russ K.
RK
Owner / franchisee
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

Quick ability to text customers. Ability to have multiple inspections. Good reporting. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

N/A They provide enough information about how to maximize this tool, we just haven't done it yet. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

Quick ability to text customers so we can do a better job updating customers PROACTIVELY. Inspection form flexibility is great too. Review collected by and hosted on G2.com.

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Response from Jeremy Glassco of Autoflow
Editedit
(Original )

Thanks so much for sharing some of your precious time to write this review. With so little time in a day, it is hard to find the time to get the most out of software, too. If you haven't already, please make sure you check out our recorded webinar and training videos, although we have unlimited live training, as well. Those videos just might be able to shortcut your training time. I recommend listening on 1.5x speed.

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Andrew M.
AM
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

They are constantly seeking feedback and looking to improve their processes. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

I wish there was an advanced user class to cover the fine details of the program. There are a ton of capabilities I feel we are not using. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

2 way communication and a good CRM. Review collected by and hosted on G2.com.

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Response from Jeremy Glassco of Autoflow
Editedit

I really appreciate your kind words. You really are on to something about the advanced user class idea. I've not confirmed the rumors, but there is wind of something similar to this launching soon.

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BH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Autoflow?

Comstomsiable format. Texting features keep my customer informed as to what is going on with their vehicles Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

You have to set everything up. The problem with being customizable is you have to set it up. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

Easy to communicate with customers Review collected by and hosted on G2.com.

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Pros and Cons Details
Autoflow