AtomChat.io Pros and Cons

Since I discovered Atom.io, my development experience has taken a surprising turn. This platform captivates with its intuitive interface and its ability to integrate effortlessly into any workflow. Throughout my use, I have found a series of aspects that really stand out and have kept me loyal to this tool. One aspect I cannot overlook is the efficient support that Atom.io offers. The responsive feedback from the community and developers ensures that any issue that arises is addressed quickly. Additionally, the regular updates demonstrate a commitment to continuous improvement and adaptation to the changing needs of programmers. This combination of support and constant evolution gives me confidence in the future of the platform. Review collected by and hosted on G2.com.

I must mention that, regarding the less favorable aspects, I have noticed the absence of visual aids or tooltips in certain areas. These small indications could make a big difference, especially when creating templates. Including precise instructions on when to use emojis or other elements could further simplify the experience for users, especially for those who are just starting. Review collected by and hosted on G2.com.

It is a practical tool and has helped us to improve the commercial process. Review collected by and hosted on G2.com.

There is room for improvement in terms of automation robots to make the process more user friendly. Review collected by and hosted on G2.com.

Atom bring the view about the meter the level of service about the conversation from the asignation to the answer time from the agents and this help us about to take the focus in the oportunities to increase the sales end

The advantage of atom is that it allows you to create your flows according to the needs of your business and the marketing strategy that we can add Review collected by and hosted on G2.com.

Actually everything is usefull en ATOM.

The shape of the masive Assigning conversations Review collected by and hosted on G2.com.

the number of tools they have to better reach their customers.

and of course the goodwill. Review collected by and hosted on G2.com.

It didn't connect to Insta or Meta and we were delayed. But that's it, nothing more. Review collected by and hosted on G2.com.

Atom for me is easy to use, the most helpful for me is the organization and the way of how can export data to analized Review collected by and hosted on G2.com.

Sometimes ATOM has some issues and the time response to fix issues is so longer Review collected by and hosted on G2.com.

The platform itself has been built in a manner that is very flexible and friendly

The team behind the scenes are very supportive and prompt Review collected by and hosted on G2.com.

For us the challenge areas with something we would like to see different are being explored already. For example measuring responses time during the conversations Review collected by and hosted on G2.com.

Personalized attention. They're on top of everything, Atom has a very professional team. It is really exiting to work with them. They use top notch technology! Review collected by and hosted on G2.com.

Hard to tell! Maybe I find it difficult to interprétate some concepts because it's really new what they're offering. On the other side they explain everything really well. Review collected by and hosted on G2.com.

The ability to integrate with different CRMs and the creation of personalized workflows for customer service from different business lines for the same company Review collected by and hosted on G2.com.

The solution times for different specific needs Review collected by and hosted on G2.com.

Being able to classify clients through classifications that lead us to make better decisions. Review collected by and hosted on G2.com.

When they make updates, the actions tend to be misconfigured. Review collected by and hosted on G2.com.

Reporting and setting up automated tasks. Review collected by and hosted on G2.com.

It does not allow efficient filtering of agent logs. Review collected by and hosted on G2.com.