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AtomChat.io Reviews & Product Details - Page 2

AtomChat.io Overview

What is AtomChat.io?

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!

AtomChat.io Details
Languages Supported
English, French, Portuguese, Spanish
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Product Description

Atom helps companies Automate sales by engaging customers via the messaging apps they use. Think Klaviyo for WhatsApp with more in depth automation and a true conversational experience within messaging.


Seller Details
Year Founded
2019
HQ Location
Simpsonville, US
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Description

ATOM automatiza y simplifica tus canales de mensajería para alcanzar un servicio excepcional y un incremento de 3x en Ventas.


Erick H.
EH
Overview Provided by:

Recent AtomChat.io Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Tecnologia y atención humana! Gran equilibrio"
Pasamos por más plataformas que solo nos crearon conflictos, ahora ATOM nos da fluidez, el soporte / atención es buenísimo y pensamos ahora más en ...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Mejora en comunicación y servicio al cliente"
ATOM ha transformado la manera en que gestionamos la comunicación con nuestros clientes y equipo interno. Gracias a su facilidad de uso y herramien...
JV
Julián V.Mid-Market (51-1000 emp.)
5.0 out of 5
"A very good experience"
The entire onboarding process and the support from ATOM was very good. Customer service, response time, and support were always exceptional and als...
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AtomChat.io Media

AtomChat.io Demo - Integrations
Integrate you Messaging channels to Hubspot, Salesforce, Facebook Marketing our more than 2,000 apps via Zapier!
AtomChat.io Demo - Flowbuilder
Easily build your WhatsApp Chatbot for inbound and outbound campaigns
AtomChat.io Demo - Agent Inbox integrated to Hubspot
Trasnfer your Chatbot interactions to your Agents and integrate data bidirectionally with Hubspot!
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34 AtomChat.io Reviews

4.8 out of 5
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34 AtomChat.io Reviews
4.8 out of 5
34 AtomChat.io Reviews
4.8 out of 5

AtomChat.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AtomChat.ioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
IB
Comunicadora
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about AtomChat.io?

Allows a more personalized approach and service with our patients. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

A little its constant updating so that the platform is agile Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

User attention Review collected by and hosted on G2.com.

Natalia C.
NC
Chief Executive Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AtomChat.io?

Atom chat allows you to have all your client conversation in one space. It is very easy to use, you have quick texts, ability to create flows, and to change your flows. Above all, the humans that work there are great and solve any questions very quicly. As a healthcare company that has been essential. We transition to them on 2022 and it was very easy. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

Sometimes on updates we had some errors, to be honest most of the were fixed quicly. Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

we actually used it to deliver our chat service in health and it solved the problem of having everyone in one space, and that as an admin we could supervise all the conversations. Review collected by and hosted on G2.com.

Francisco R.
FR
Head of BDC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

I love how intuitive the interface is and how easy it becomes to operate. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

The support can improve, although they have always been there for us. Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

Efficient management of conversations and inbound marketing campaigns Review collected by and hosted on G2.com.

CC
Funnels
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

It has been great for tracking to recover sales in abandoned carts and canceled purchases, and very functional with quick responses for attending to our customers. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

Only at the beginning is the configuration a bit complicated, but once mastered, everything is very easy. Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Endrina B.
EB
Jefe SAC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

allows us to reach our customers more quickly Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

the configuration of the flows but we had good support for the implementation Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

we will reach more customers and we will be able to provide timely responses to our frequent problems Review collected by and hosted on G2.com.

AG
Director de Marketing Digital
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

A tool that has helped us a lot as a company, and with professionals very willing to collaborate to make everything happen. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

Some minimal topics, that are working on new functionalities Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

Better communication with the audience. Review collected by and hosted on G2.com.

KM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

The magic of Atom is great, its help in quickly creating templates and quick responses is fantastic, the support from the support team prevents you from panicking.

We have increased interactions with our customers, generating greater use of the tool. With marketing campaigns, we can quickly implement advertising.

The possibility of integration with HubSpot makes its use even better. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

so far it has been great to use ATOM, nothing displeases me, Great Platform Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

everything has been good so far Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AtomChat.io?

Es una plataforma que nos ha facilitado mucho la interacción con nuestros clientes, la IA es una herramienta muy util, la reporteria y asistencias del bot. La sincronización para cubrir todos nuestros canales ha sido muy util. Las asistencia para nuestras dudas también ha sido buena, fue sencillo de integrar. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

La dependencia a utilizar plantillas para automatizar ciertas cosas. Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

La interacción y respuesta rapida con prospectos de clientes potenciales. Review collected by and hosted on G2.com.

JE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

They always present new features and study the client's requirements for a better solution. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

does not have an app for agents who use mobile in their day-to-day Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

shipments of marketing campaigns, self-management of appointments for automotive maintenance Review collected by and hosted on G2.com.

JG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about AtomChat.io?

- Efficient Time Management: allows you to schedule automatic responses or predefined templates, helping you save time by not having to draft repetitive responses over and over again.

- Quick Responses: You can use predefined quick responses to swiftly reply to common inquiries without having to write everything from scratch.

- Consistency: You maintain a consistent and professional response by using templates or pre-designed responses, ensuring that the tone and information are coherent.

- Scheduled Messages: You can schedule responses to be sent at specific times, which is useful for maintaining communication regardless of your availability at that moment.

- Keeping Communication Active: Even when you are busy, the application can automatically respond to messages, demonstrating that you value communication and are committed to your contacts.

- Tracking: offers tracking functions, allowing you to track which messages you have responded to and which need your attention. In conclusion, it makes communication more efficient, professional, and organized in the business environment. Review collected by and hosted on G2.com.

What do you dislike about AtomChat.io?

- Stress Reduction: By automating certain responses, you can reduce the pressure to respond immediately to all messages, which can help manage stress.

- Customer Service: It can allow you to provide better customer service by responding immediately. Review collected by and hosted on G2.com.

What problems is AtomChat.io solving and how is that benefiting you?

Manage time by responding to repetitive questions. Review collected by and hosted on G2.com.