Asset Bank Pros and Cons

Asset Bank is fantastic for organising all of your imagery, logos and video assets. We've been able to house all of our clients assets in easy to manage folders and the unique ID number has taken out an unecessary back and forth on which image to use on websites or digital campaigns. I also really like the lightbox feature, this is a handy element to be able to share images with external parties. Review collected by and hosted on G2.com.

It's a bit annoying that our client users can't manage / create / delete folders so they have to get us to do it for them. Review collected by and hosted on G2.com.

Our team recently transitioned across to the new cloud based version of Asset Bank and i've been really impressed with how smoth the process went. The team at Asset Bank have been extremely helpful and made suggestions and recommedations based on how we would be using the system and spetn time understadning our needs. They have chekced in regularly and been proactive and even suggested ways of promoting it internally to our staff to increase staff uptake. Uploading content and mantaining the system is easy, which is great for our small team. The other admins have found it easy to use and intuitive. Any issues we have had have been dealt with very quickly when we have raised a ticket, all in all i'm very happy with the platform, its interface, the way it can be cusotmised and set up to suit our needs and how easy it is to maintain. Review collected by and hosted on G2.com.

The AI functionality is not perfect, so we do find that we have to go through and check the auto tagging functionality, but generally its picks up on 50% useful things and 50% slightly wrong or inaccurate, but i know that is new tech that is still being improved and developed. Review collected by and hosted on G2.com.

Assetbank can house all your images and make it really easy for all colleagues across your business to access your images in a centralised place. It means you don't need any one person allocating images to collegues. The search function works well, as long as you have a well structured keyword system in place. The storage is robust and all images are kept behind a secure password protected system, to insure GDPR compliance. Review collected by and hosted on G2.com.

The images always had watermarks on when reviewing them on screen. Thsi meant you couldn't always see the images clearly. However, we are now updating our system, so we can hopefully get this removed. Review collected by and hosted on G2.com.

Hands down the best level of person to person support for any service I've encountered. Our dedicated contact is very responsive and just the other side of an email. They're very accomodating and have really helped us on our journey. Our cintact has a real depth of knowledge and is as much a consultant as a support contact. Review collected by and hosted on G2.com.

Compared to some products out there it doesn't look quite as slick, but actually it's got everything you'd expect and more as regards features. Review collected by and hosted on G2.com.

I think the quick, friendly and actionable customer support has been key in our decision to move to Asset Bank. Review collected by and hosted on G2.com.

It's UI is maybe not the prettiest, but this does not get in the way of it's functionality. Review collected by and hosted on G2.com.

We have used Asset Bank for over five years and have found their training and support staff incredible knowledgeable and helpfu Review collected by and hosted on G2.com.

The system has not been compatible with NetSuite but hoping this will change in the future. Review collected by and hosted on G2.com.

Customer Service

Tranining

Ability to share large files in a secure way Review collected by and hosted on G2.com.

We use for raw art files only so ideally we could link to marketing collateral Review collected by and hosted on G2.com.

Asset Bank is a fantastic DAM. We use it for our Print PDF files and it can search for strings of text and then add them to a custom lightbox. Mulitple examples of time saving features that not only help search for pdfs but also let the customers think you have a Magic Wand. Answering queries within minutes. We also use it to send out reminders when the document review date expires and automated emails get sent direct to the customer. Review collected by and hosted on G2.com.

To be very honest there is really nothing that asset bank can't do. So nothing to dislike. Review collected by and hosted on G2.com.

Our Customer Support lead, Angela, is absolutely fantastic! She provides regular attention to our account and has taken initiative to ensure there are continuous improvements. Asset Bank as a software is very versatile and used on a daily basis by our company. Review collected by and hosted on G2.com.

Like any software, there is a learning curve to Asset Bank. However, this does mean that I am continuously discovering new things that the software can accomplish or efficiencies that are available. Review collected by and hosted on G2.com.

The best part of Asset Bank for us is being able to easily integrate a new Client's assets into our instance. We can separate assets by Client and furthermore provide additional categorization specific to that client. Review collected by and hosted on G2.com.

Not necessarily a dislike but feel their reporting can be a little more robust for reporting users and storage based on instance (or client). Review collected by and hosted on G2.com.