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Aspect Performance
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Aspect Performance
By Aspect (an Alvaria, Inc. portfolio brand)
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4.5 out of 5 stars
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Aspect Performance Reviews & Product Details

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Aspect Performance Overview

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What is Aspect Performance?

Aspect Performance (formerly Alvaria Performance) is a high performance contact center management and reporting tool used to collect, correlate and display information relevant to each user’s role and responsibilities, whether they be agent, supervisor, manager or business analyst. This flexible tool can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. Aspect Performance displays configurable scorecards, dashboards and reports via web browser with security and access rights that are determined by the specific role of the user. The software also includes administrative tools to configure and manage the data loads, configure user roles and security settings, configure scorecards and reports, manage KPIs and metrics and define and configure coaching.

Aspect Performance Details
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Product Description

In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Alvaria Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved.

Seller Details
Seller
Aspect (an Alvaria, Inc. portfolio brand)
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
294 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Description

Alvaria is on a mission to humanize the service economy. As an industry leader in workforce management and contact center CX technology for over 50 years, Alvaria has provided large global enterprises with a comprehensive suite of secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This vision fosters a more connected and thriving world and drives brand loyalty for clients. In response to accelerated company growth, Alvaria announced the return of its legacy brand Aspect, which aims to deliver innovation, larger efficiencies, and greater business results.

Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing

Recent Aspect Performance Reviews

CB
Chrisfhelle John B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Recommendable Software."
It's very user friendly and very simple to navigate for everyday use, it even notifies you 10 days before the password expires so you can avoid get...
Read more
JD
Jonathan D.Mid-Market (51-1000 emp.)
4.5 out of 5
"Alvaria Optimized Agent Performance"
Improved agent scheduling and workload balancing result in higher productivity and access to real-time data and analytics empowers agents to make i...
Read more
JF
Jacob F.Mid-Market (51-1000 emp.)
4.5 out of 5
"Alvaria for secured and protected connection."
Avaria is one of the important tools we use every day. It makes our connection seamless and work properly at the same time. This is a critical tool...
Read more
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Aspect Performance Media

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4 Aspect Performance Reviews

4.5 out of 5
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4 Aspect Performance Reviews
4.5 out of 5
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4.5 out of 5
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Aspect Performance Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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CB
agent
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aspect Performance?

It's very user friendly and very simple to navigate for everyday use, it even notifies you 10 days before the password expires so you can avoid getting locked out. Review collected by and hosted on G2.com.

What do you dislike about Aspect Performance?

Once your locked out it will take a couple of days get it unlocked. Review collected by and hosted on G2.com.

What problems is Aspect Performance solving and how is that benefiting you?

The use of one system, Alvaria integrates with many other software for a seemless customer experience. Review collected by and hosted on G2.com.

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Share
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JD
Team manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aspect Performance?

Improved agent scheduling and workload balancing result in higher productivity and access to real-time data and analytics empowers agents to make informed decisions and deliver better service. Review collected by and hosted on G2.com.

What do you dislike about Aspect Performance?

None. Alvaria adherence to industry regulations and compliance standards and a robust security measures to protect customer data and ensure confidentiality. Review collected by and hosted on G2.com.

What problems is Aspect Performance solving and how is that benefiting you?

None. Review collected by and hosted on G2.com.

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Share
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JF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Performance?

Avaria is one of the important tools we use every day. It makes our connection seamless and work properly at the same time. This is a critical tool for our work-from-home employees to have a private network. Review collected by and hosted on G2.com.

What do you dislike about Aspect Performance?

What I dislike with Alvaria sometimes is that it disconnects on its own. however, getting support and having it fix is effortlessly easy. Review collected by and hosted on G2.com.

What problems is Aspect Performance solving and how is that benefiting you?

It makes our connection private. Noble works well with Alvaria. Review collected by and hosted on G2.com.

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Helpful?
Share
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KB
Chat representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Performance?

it's easy to use, simple to navigate and you can run reports real time Review collected by and hosted on G2.com.

What do you dislike about Aspect Performance?

Sometimes it has garbled audio and crashes Review collected by and hosted on G2.com.

What problems is Aspect Performance solving and how is that benefiting you?

The use of one system. Alavaria integrates with many other software for a seemless customer experience. Review collected by and hosted on G2.com.

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Helpful?
Share
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Aspect Performance Categories on G2
Employee Monitoring
Employee Monitoring

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Aspect Performance