Video Reviews
Best NPS Tool
994 AskNicely Reviews
Overall Review Sentiment for AskNicely
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AskNicely makes it super easy to send CSAT surveys to our customers. We have an automated report sent from our ticketing system that sends key pieces of information to the AskNicely platform on a daily basis. The AskNicely logic then reviews it and makes sure that we're not sending too many surveys to any specific customer and will automatically throttle those requests if it needs to.
The engine for building surveys is incredibly easy to use as well. It has easy logic to work with which changes follow up questions based upon the customer's initial responses. Review collected by and hosted on G2.com.
I wish I could natively integrate it into our ticketing system (ServiceNow) rather than having to export CSVs and email them to their platform. Other than that, it's almost perfect for our needs. Review collected by and hosted on G2.com.
I like the ease of getting regular frequent feedback from our customers. It is easy to respond to customers directly in the app to any feedback left. I enjoy being able to look back and track our progression of feedback. Review collected by and hosted on G2.com.
It seems our NPS score goes down quickly easily for anything under a 7 rating . I like to track it each week. Review collected by and hosted on G2.com.
User friendly, so easy to understand and implement Review collected by and hosted on G2.com.
There is nothing really that I dislike about it, it was easy to get it working and helping our team and organization Review collected by and hosted on G2.com.
the program as it really simplifys everything for you Review collected by and hosted on G2.com.
the dislike about asknicely is im not sure as of yet as i havent had any real issues since using this within our organization Review collected by and hosted on G2.com.
We use AskNicely for our company, this has helped us understand how our customers view our services. This includes training, samples, technical services, customer service etc.
We use AskNicely everyday to check our score and present it to our team every monday.
Its easy to use and understand and our employees recieve feedback everyday. Review collected by and hosted on G2.com.
The only downside to AskNicely is we are unable to intergrate it with our Genesys system.
Other than that, i cant fault anything else. Review collected by and hosted on G2.com.
The function of the software is very user friendly and the support team is extremely helpful and available in real-time to help if you are confused or unsure how to set something up. The connection to salesforce and the workflows that connect to other softwares is very helpful. And the maintenance to keep things working is really non-existent. Review collected by and hosted on G2.com.
Not much, the UI could be a little cleaner but it is not bad and doesnt keep me from using correctly. Review collected by and hosted on G2.com.
It's really easy to use and it's making it easier for us to get actionable, relevant and timely feedback from our customers Review collected by and hosted on G2.com.
No notes, the tool does exactly what we need it to do Review collected by and hosted on G2.com.
The platform is super user-friendly. AskNicely makes collecting feedback, viewing the data and closing the feedback loop easy. There is no limit to what metrics you can collect feedback on or how many surveys you can create/send.
The sales process was really smooth and comprehensive. They walk you through how to use the platform and different use cases for your business, so when you get to onboarding, your goals are outlined, and you can get to collecting feedback and improving your business.
The customer service, in general, is unmatched. Review collected by and hosted on G2.com.
The onboarding process was not as smooth as the sales process. There were some bumps along the way. However, they are quick to work with you to ensure you are satisfied with the solution. Review collected by and hosted on G2.com.
