Video Reviews
Best NPS Tool
997 out of 998 Total Reviews for AskNicely
Overall Review Sentiment for AskNicely
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The best thing about AskNicely is the opportunity to have a second chance to get it right if the communciations were not clear first time. Even if we can't do anything more we can still provide more of the 'why' to our customers. Reading the comments on the 10's are equally valuable as it reinforces what customers love about us when we get it right. Review collected by and hosted on G2.com.
Nothing really. It is a very quick and easy response experience for customers, team leaders and management can easily review the scores and follow up with congratulations to staff or ask if we have gone back to the customer with a follow up. Review collected by and hosted on G2.com.
As a medical device company, providing high level support to our customers in effort to improve the patient experience is our primary focus. AskNicely has been instrumental in our journey to identifying customer needs and improving the patient experience. The platform is incredibly easy to navigate, allowing for easy data and metric tracking, case management and multidepartmental feedback analysis. Additionally, the integration with our CRM was incredily smooth and took very little time to set-up.
From the inital consult and beyond, the AskNicely team has provided exceptional insight and a level of support that far surpasses other survey companies tried previously by my organization. Review collected by and hosted on G2.com.
It would be great to have digital education videos and/or a webinar showcasing how to maximise data reporting and metric generation! Review collected by and hosted on G2.com.
The easy way to send surveys to our customers, the way ask Nicely provide an exact feedback and the control of the NPS score. Also everytime a customer provide us a feedback we can contact them immediately. The support for the customer is really good, and the ease of implementation on everyday tasks is magnificent. The frecuency that we use the site help us to get better reviews. The integration within the company policy also is great. Review collected by and hosted on G2.com.
It's still missing the dark mode but apart from that everything is excellent! Review collected by and hosted on G2.com.
It's easy to use, review feedback and set up automated communication to track client success metrics. I use it just about every single day! Review collected by and hosted on G2.com.
No complaints so far, customer support has been phenomenal when we've had questions. :) Review collected by and hosted on G2.com.
In my research I found asknicely to be the only tool that provided a unique "Live Chat" experience of taking a survey. This is the feature that we absolutely love about Asknicely. Apart from this the support team is fantastic. Special shout out to Jason for always providing technical guidance promptly and supporting us in every tricky request. The system is super ease to use and implement. We use it for our monthly employee survey as well as customer NPS and exploring integration options with the new CRM we are onboarding. I love the fact that you can trigger a survey with a simple email to asknicely, if full integration is complicated. Review collected by and hosted on G2.com.
The built in reports and graphs are not that great so I find the best approach is to export the response excel and then go about creating reporting manually. All the information is available within asknicely responses, so a more richer reporting functionality within the system would save a lot of work. Review collected by and hosted on G2.com.
It's a tie between the SUPER user friendly platform and the service we've received every step of the way. No question is silly or dumb, and they were incredibly patient with our company's specific needs. Review collected by and hosted on G2.com.
We have not found anything to dislike. Like most sales processes, the handoff from the first sales rep to the onboarding specialist and account manager was a little uncomfortable at first, but I think that was just an emotional response to change. Everyone was great and I completely understand the specialized roles. Review collected by and hosted on G2.com.
Once set up, it is super easy to use and helps us easily track our customer's feedback. Having real time reactions to customer feedback is so crucial to retain and help our customers. Review collected by and hosted on G2.com.
So far, nothing that I can think of! I have not experienced any issues using the software in any way. Review collected by and hosted on G2.com.
I like the people I've met and worked with through AskNicely. They have all gone above and beyond each step of the way: Morgan with sales, Jomar with onboarding, and Chris with support and education. No subject has been rushed. Every accommodation has been made to ensure a smooth launch, and all questions have been addressed with concise, knowledgeable answers. My experience with AskNicely makes me confident that we will successfully run campaigns that provide value to Tectonics. In summation, it's been a great experience that I only see getting better. Review collected by and hosted on G2.com.
I don't have anything to put here at the moment. Which is good, yes? Review collected by and hosted on G2.com.
