AskNicely Reviews & Product Details

Good day, as a user of Asknice.ly for over four years I would have to say that the software is user friendly, this is the key for a outstanding product – simplicity. The product has come a long way as well, for my own personal and business use the different add-on new components have taken it to new heights. For example, the trend report provides me with an overview of insights to my promoters and detractors, a summary of the largest increases and what made the difference is intuitive. I would also say that creating your own survey and having the ability to change it ad hoc is a huge performance enhancement. A great product all around. Thank you! Review collected by and hosted on G2.com.

The ability to speak to an engineer right away. Review collected by and hosted on G2.com.

The onboarding support is excellent. They make sure AskNicely works the way you want it to and keep tweaking it until it does. Once it is set up it is easy to use and just runs by itself. It has a ton of features, many of which we don't utilize, but for larger businesses they would be very helpful. We use AskNicely daily although it is fully integrated into our software so it just does its thing and we get the weekly reports. Review collected by and hosted on G2.com.

The cost. It is relatively expensive for our use case, but we also haven't found an out-of-the-box solution that is significantly less expensive. Review collected by and hosted on G2.com.

NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals.

In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. Review collected by and hosted on G2.com.

I would like to see more customisation in the console. Review collected by and hosted on G2.com.

I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well. Review collected by and hosted on G2.com.

I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps. Review collected by and hosted on G2.com.

I’m thoroughly impressed with how efficiently and quickly new features are rolled out. Every time I’ve requested updates, the team has been incredibly responsive and proactive in delivering them. The live chat support is exceptionally helpful, and the response times from every representative I've interacted with have been consistently fast and professional. It's clear that customer satisfaction is a top priority for this company. This platform has been one of the easiest to use; everything is right at your fingertips and, so far, has been easily integrated into what I needed. Review collected by and hosted on G2.com.

We recently gained access to the Reputation Management side of AskNicely, and while we've encountered a few features that require 3 to 5 extra clicks (which I’m sure they’re still refining), I’m impressed with the level of detail in the profile aspects. It's truly unmatched in my experience, and I’m confident the team is working diligently to perfect these features. Review collected by and hosted on G2.com.

The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set. Review collected by and hosted on G2.com.

We weren't able to automate everything, so they helped us with creating manual playlists to use for our surveys. This was due to our multiple departments under a single domain with duplicate customer names / email addresses. Review collected by and hosted on G2.com.

Using AskNicely for our semi-annual NPS surveys and daily 5-star transactional surveys helps us keep our finger on the pulse of what we are doing right for our customers and importantly, what we need to do better. Customer experience feedback allows us to specifically target our continuous improvement efforts AND it provides us with great testimonials for marketing our products! AskNicely is easy to implement and use and is well supported by a very responsive and supportive customer support team. Great value for our company. Review collected by and hosted on G2.com.

AskNicely is not the cheapest CX platform available but it is among the best available. Review collected by and hosted on G2.com.

I love how easy AskNicely is to use, from the initial onboarding process to implementing new features and integrations. The platform automatically sends surveys through our Salesforce contacts based on the cadence we set, and since joining in early 2024, we've seen a significant increase in 5-star Google reviews. Their customer service is exceptional, and I appreciate the AI insights, MS Teams integration, and testimonial tool that has enhanced our new website. It's also easy to gather and share data with my team, helping us spot trends quickly. Review collected by and hosted on G2.com.

The dashboard could be more user-friendly when it comes to downloading documents and forms. Also, the MS Teams integration feels cluttered with unnecessary buttons that can't be removed. Review collected by and hosted on G2.com.

The best thing about ask nicely is the simplicity of the solution both for end users and customers. The interfaces are really easily configurable and provide a really simple way for customers to leave feedback and insight. From an end user perspective the ease at which insight can be gleaned and used to support improving our processes is fantastic. Review collected by and hosted on G2.com.

Using the new AI insights tool. Whilst the information gleaned from it is great and a good validation of where we are at a business it can be cumbersome to look at different views and timeframes. Review collected by and hosted on G2.com.

It's important to understand how our members feel about our workplace, community, involvement, and facility upkeep. We are now paying close attention to resolving member complaints and situations only because of ask nicely, Ask Nicely is making our work much easier. By using this app, we can ensure that member satisfaction is maintained at 100%, which is incredibly helpful. We may easily get in touch with any member to learn about their issues based on their concerns that they expressed through ask nicely. Wonderful application for monitoring member fulfilment and satisfaction. Review collected by and hosted on G2.com.

There isn't a point like that, however I'd like to draw attention to the one below as a suggestion:

A. A notification sound or pop-up sound would be nice. I'm not sure if this is possible, but if it is, it will be very beneficial because sometimes we forget to open the app and check the feedback. I believe that with this initiative, we would be more mindful of closing the cases during the weekends. Review collected by and hosted on G2.com.