Artera Pros and Cons

the flexibility to communication, really a great useful tool Review collected by and hosted on G2.com.

there is not much to dislike about the software, everything seems to be working how it should. Review collected by and hosted on G2.com.

The easy integration with my current EHR system and configuration. Review collected by and hosted on G2.com.

How the holiday and holiday hours are configured, because reminders will go out on Holidays. Review collected by and hosted on G2.com.

Most patients are not aware of many things before a medical appointment, so being able to inform them through Well App is much more effective, it is a fluid conversation that provides the best results to patients. Since they have many questions and we can help. WELL is the reliable communication platform that connects patients with health organizations through text messages, telephone, email and live chat. Being able to communicate with the patient's information about the copayment and reminding them about the appointment or informing them if it was suspended so that they do not lose the day is a great advantage we have with the use of this application. Review collected by and hosted on G2.com.

Without any complaint everything in this application I like Review collected by and hosted on G2.com.

Automations reminding patients of their upcoming appointments, keyword-driven replies, and the ability to broadcast a message across a wide selection of patients. Review collected by and hosted on G2.com.

The complexity of deciphering which patient we are communicating with from within a family who has the same phone number. In all fairness, this ability may well be outside the realms of technologies reach. Review collected by and hosted on G2.com.

The best thing about well is the automatons and the ability to build, edit, stop and start these as you wish. Review collected by and hosted on G2.com.

Currently we have not found any items that cause me to dislike the program. Review collected by and hosted on G2.com.

WELL has decreased the number of no shows. Our patients have loved the text messaging reminders. We are just trying out the extra features for patient satisfaction surveys, announcements and soon recalls. Review collected by and hosted on G2.com.

We have had issues with multiple patient appointments and multiple patients with the same number. Review collected by and hosted on G2.com.

Easy tool works well with any cell phone Review collected by and hosted on G2.com.

No major downsides. It works well Review collected by and hosted on G2.com.

Some patients don't like to talk on the phone or don't answer their phone. The Well App is nice because the patient's usually respond by text through the app. Review collected by and hosted on G2.com.

There is nothing that I dislike about the Well App. Review collected by and hosted on G2.com.

I love that I can text and receive texts from patients. Review collected by and hosted on G2.com.

Some patients are not as tech-savvy and get frustrated when we offer the service. Review collected by and hosted on G2.com.

I love that is it a fluid conversation bringing our patient's best outcomes. They are as easy as when is my appointment? Did I or can I confirm my appointment? Also, easy question asking about labs and if they should fast. Which with out knowledge it is easy to answer. Review collected by and hosted on G2.com.

I don't appreciate how the security setting stays on secure versus picking it to be secure. I tend to see that I was typing and my message was sent secure so then I have to copy and past and resend the message and unsecured. Review collected by and hosted on G2.com.