Artera Pros and Cons

What i enjoy the best about Well App is that we are able to quickly and efficiently able to communicate to patients in order to schedule them and help them out in a professional manor. I have only been doing well app for maybe 6 months but I am able to help many people with many things as an employee. It is one of the better ways of communicating. I would recommend it to anyone and everyone! If you need a way to communicate but you are at work or something and you dont have time to make a call you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when its convenient for you. Review collected by and hosted on G2.com.

One this that I do dislike about Well is that it make take some time to get a response and some times there is some miscommunication. There has been issues in the past of syncing issues but usually if we refresh it is okay. It xan just lead to double texting a patient. Review collected by and hosted on G2.com.

The interface is very easy to use. it's functionality is very reliable. I enjoy the smoothness of the app. This app allows you to do a lot of sending out different types of messages. It allows you modify and create your own personalized type of messages to your patients, members, clients and so on. Review collected by and hosted on G2.com.

I need to upload lists in order to do campaigns. Review collected by and hosted on G2.com.

Just love the convenience of sending a quick text to notify patients of certain information. When calling patients, there's so much back and forth. Using WELL allows you to send a message and patiients confirm that they've received it. Review collected by and hosted on G2.com.

Every time I type a name in the search box incorrectly and I search for that name, it doesn't let me go back to correct the name. It clears and I have to retype the whole thing. Review collected by and hosted on G2.com.

It's very easy to communicate with our patients. They are able to send us pictures in case we need to see like their shoulder incision for example. I can reschedule patient's very easily with the broadcast system. I can sent them a mass text or phone call for those that don't use text messaging. I give them the number for them to call and reschedule their appointments. I can check my co-workers text messaging when they are out of the office therefore keeping patient's happy. I am able to send attachment's to patient through the app so I don't have to email them. It makes it faster to resolve issues with just one source. Review collected by and hosted on G2.com.

Some patient's seem to have issues logging in and seeing our secure messages. Sometimes I still need to call patient's when their issue is easier resolved with a phone call. I think some patient's end up cancelling their appointment on accident through the Wellapp. Every once in a while we get patient's that come in even though their appt said it was cancelled though the texting appt. That is a little frustrating because our schedule ends up over booked. Review collected by and hosted on G2.com.

I work in pre anesthesia for a surgery center. Some of the issues/questions that arise can create a lot of phone tag, but with WELL the patient can respond at their convenience and vice versa. WELL is such a time saver. Review collected by and hosted on G2.com.

It would be nice if I could create my own "patient list" that would only send alerts for my patients. Currently sounds like something my IT dept has to do. Review collected by and hosted on G2.com.

Through WELL we can easy communicate with patients, as not everyone is available over the phone, makes easier to keep track of transcripts with patients. The quick response function helps with saving time and giving out information error free. Review collected by and hosted on G2.com.

So far there is nothing that i do not like about WELL. Review collected by and hosted on G2.com.

It is so much easier to communicate with the younger generation of patients. The majority of our patients prefer text, rather than phone calls. Most say that they are unable to answer calls at work, but can frequently check their phones and see a text. Review collected by and hosted on G2.com.

Sometimes initiating a conversation can be trying. Oftentimes WELL becomes unresponsive and must be completely closed and reopened. Review collected by and hosted on G2.com.

I love the fact that I don't have to spend the time on the phone talking to patients. I can just send a quick text. I hate talking on the phone, and patients can just respond by saing they want to reschedule or cancel their appointments. Review collected by and hosted on G2.com.

I wish you could see when the patient has read the message. That would help so much with patients that say they haven't read the message. Review collected by and hosted on G2.com.

That I am able to reach a patient and get a response with better efficiency than a phone call Review collected by and hosted on G2.com.

I would like to have more options for quick response Review collected by and hosted on G2.com.

I personally love being able to contact patients via text. Nowadays almost everyone is texting. It's convenient for patients who cannot answer phone calls at work or busy doing other activities. it's also easy because the patients can reply directly to us whenever is convenient for them and avoid having to play phone tag.

I also spend a lot of my day talking to insurance companies must of the time spent being on hold, this app allows me to be able to contact more patients while still doing authorizations and benefit verification with insurance companies. Review collected by and hosted on G2.com.

the only dislike I have about this program is that it requires a web browser, often times I will forget about well and close out of all my tabs i have open. it would be very convenient if it had it's own program that could be downloaded like AIM or yahoo messenger used to be.

I also think it would be beneficial to be able to make grouped categories for communication within the office to be able to message other employees through out 360 Review collected by and hosted on G2.com.