Apty Features
What are the features of Apty?
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
User Analysis
- Survey Implementation
- Data Analysis
User Support
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging
Walkthrough Type
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs
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Apty Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | As reported in 28 Apty reviews. Provides a repository of information that can be used by those seeking support. | 90% (Based on 28 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. This feature was mentioned in 26 Apty reviews. | 88% (Based on 26 reviews) | |
Community Forums | As reported in 22 Apty reviews. Enables users to engage with other users to solve common issues. | 86% (Based on 22 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences 12 reviewers of Apty have provided feedback on this feature. | 81% (Based on 12 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 13 Apty reviews. | 87% (Based on 13 reviews) | |
Automation | As reported in 12 Apty reviews. Automates some or all operation related tasks | 74% (Based on 12 reviews) | |
Artificial Intelligence | As reported in 11 Apty reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 74% (Based on 11 reviews) | |
Integrations | Based on 12 Apty reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 88% (Based on 12 reviews) |
User Analysis
Survey Implementation | Allows you to deploy NPS surveys to users. 45 reviewers of Apty have provided feedback on this feature. | 88% (Based on 45 reviews) | |
Data Analysis | As reported in 51 Apty reviews. Analyzes user survey responses and information in the application. | 90% (Based on 51 reviews) |
User Support
User Segmentation | Based on 50 Apty reviews. Organizes users into predefined groups and provides different responses based on group. | 89% (Based on 50 reviews) | |
Multi-Language Support | Based on 39 Apty reviews. Supports multiple languages. | 89% (Based on 39 reviews) | |
Behavior-responsive Messaging | Provides responses based on user behavior and feedback. This feature was mentioned in 42 Apty reviews. | 88% (Based on 42 reviews) |
Walkthrough Type
Audio-visual Walkthroughs | Supports audio and video-based walkthroughs. This feature was mentioned in 45 Apty reviews. | 90% (Based on 45 reviews) | |
Text Bubble Walkthroughs | Supports text bubble walkthroughs. 51 reviewers of Apty have provided feedback on this feature. | 92% (Based on 51 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
