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Appbot Reviews & Product Details - Page 2

Appbot Overview

What is Appbot?

Appbot offers app review & ratings tools for mobile teams so you can see how users feel about your app in minutes. Appbot is loved by thousands of users from companies like BMW, Twitter, Microsoft & Deutsche Bank. Appbot monitors app store reviews for all countries on iTunes, Google Play, Amazon and Microsoft stores, plus reviews for products and Alexa skills on the Amazon store. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations. Appbot offers proprietary sentiment analysis and natural language processing tools to take the manual legwork out of understanding your reviews at scale. Use our plug and play Words and Topics tools to see what the most common themes are in your feedback, or create your own Custom Topics to monitor content themes specific to your app. Appbot's integrations to allow you to post reviews to services like Slack & Zendesk, within in-line replies for both iOS and Google Play reviews available for some services. Appbot offers a free 14-day trial, no credit card required.

Appbot Details
Discussions
Appbot Community
Languages Supported
English
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Product Description

Appbot is a tool that aggregates app store reviews for all countries on iTunes, Google Play, Amazon and Windows stores. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations.


Seller Details
Seller
Appbot
Year Founded
2012
HQ Location
N/A
Twitter
@AppbotX
1,031 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

Claire M.
CM
Overview Provided by:
Co-founder & Head of Growth at Appbot

Recent Appbot Reviews

SR
Sandhya R.Small-Business (50 or fewer emp.)
4.5 out of 5
""Appbot - Uncover App Insights""
Appbot helps to monitor reviews. It also provides data visualizations. Appbot also integrates with other popular tools. It helps in generating regu...
Nitin J.
NJ
Nitin J.Small-Business (50 or fewer emp.)
4.0 out of 5
"Unlocking Reviews and Rating with AI"
The sentiment analysis tool and integration with Tableau is one of the best features of tracking your app's reviews and rating.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Appbot is a great tool to keep track of your App/Play Store Ratings"
I love how easy it is to select a time frame and see the ratings and reviews from that time. You can also export the data as an excel sheet and cre...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

Appbot Media

Appbot Demo - Appbot Sentiment
AI-powered sentiment analysis for app reviews
Appbot Demo - Appbot Integrations & API
Send your app reviews to any of our integrated services
Appbot Demo - Appbot Topics
Automatically classifies app reviews by theme. Create your won, with Custom Topics
Answer a few questions to help the Appbot community
Have you used Appbot before?
Yes

18 Appbot Reviews

4.6 out of 5
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18 Appbot Reviews
4.6 out of 5
18 Appbot Reviews
4.6 out of 5

Overall Review Sentiment for AppbotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

It is a very good tool and I like that it is really simple; however, there is no differentiation in terms of features. If you just need really simple recurring analysis of your reviews, this is a very good tool. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

I don't think they have any features differentiates them from their competition. Review collected by and hosted on G2.com.

Recommendations to others considering Appbot:

This tool does a very good job of doing basics. If you don't need anything advanced, I would suggest you to use this tool. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

We are trying to analyze our reviews and compare with our competitors so that's why we started a trial with them. It was great to see that it makes it really easy to analyze feedback; however, it wasn't insightful enough so we decided not to move forward with the purchase. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

Access to key stores, ability to add and track multiple apps, comparing apps, standard and custom topical tags (using rule sets), manual tagging where needed, custom dashboards and a wide variety of widgets, Slack integration and delivery of reporting through email or integration. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

What I dislike is primarily related to direct store limitations (e.g., inability to group by app version for a given review), trending ratings data is also more difficult than I'd like, but I think this is also store related. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

The clear benefit is tracking changes in topics, sentiment and ratings over time and the 'push' of data that meets certain criteria (e.g., <= 3 star reviews) to channels that put these directly into my view. The ability to reply directly to iTunes and Google Play apps is a huge plus as well. Review collected by and hosted on G2.com.

Riccardo P.
RP
Head of Digital Analytics - Digital & Customer Experience Unit at Business Development Area
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Appbot?

Firstly is one of the most user friendly software that I've used in my experience. The information are clear and it is fast to retrieve what you need. Despite the 99% of the reviews on our mobile app are written in Italian, the translation is really good. Thanks to this, it is possibile to capture the main topic and the sentiment properly. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Everything is really appreciated at the moment Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

1 - I'm able to detect the customer dissatisfaction promptly. 2 - I'm able to manage the customers properly because I can understand what the needs. 3 - I can detect the main problems on our apps, address the problem to the right team (e.g. IT, UX, Customer Service, etc). 4 - I can improve my apps and company services (e.g. customer care) thanks to the reading of the sentiment of our users. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

I have not idea of value as I don’t see the subscription costs but I do find it very useful to access online review reporting with ability to filter by time and crated trending insights. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Not at this time. Would like to see ability to report on all social media and specialty review sites too. Anything that has rating data Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Access to trending data analysis that is not readily available from typical review sites Review collected by and hosted on G2.com.

Verified User in Automotive
EA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

AppBot makes it very easy to monitor app store Ratings & Reviews - not just for our own apps but also for the relevant set of competition!

Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Not much... and the team is very open to feature requests and feedback! And constantly works on making the product better. Review collected by and hosted on G2.com.

Recommendations to others considering Appbot:

Just give it a try and go for the free 14 day trial. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

On top of the monitoring of ratings & reviews within the relevant set, we also use AppBot as a data source for our customer KPI dashboard - for the app store rating KPIs as well as another input to the the Voice of Customer verbatim analysis. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Appbot?

- very easy to use. great reporting to both get the big picture as well as dive deeper to understand/analyze customer feedback

- love the slack integration; it makes issues easily identifiable and triggers discussions across the team around how to improve/fix them.

- superb support from the team (the founder is actually responding many times to inquiries) to any questions, I've never had to wait for more than a few minutes.

Review collected by and hosted on G2.com.

What do you dislike about Appbot?

- not a huge issue but would like to be able to directly respond to customer reviews from the appbot dashboard Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

- increase visibility of customer feedback

- reduce time to fix issues

- develop customer insights Review collected by and hosted on G2.com.

RA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Appbot?

I like the dashboard, the ease of viewing recent reviews, ratings and reviews over time and the sentiment analysis. By far the easiest tool I've found for managing app reviews. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

I wish it also allowed you to track app rank. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

App review and ratings analysis. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Appbot?

This system enables me to review a number of SKUs and their review performance on Amazon in one place. It also allows me to slice the data in different ways with some key filters like star rating, key words and date. Also very helpful when looking at specific sentiment or at reviews over time. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

It's not so much that I dislike it, but I wish they also covered reviews on other platforms such as Facebook, or PowerReviews, or YotPo. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Trying to see the effect of different levers we pull for review ratings and volumn. Review collected by and hosted on G2.com.