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Appbot Reviews & Product Details

Verified User in Entertainment
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

Access to key stores, ability to add and track multiple apps, comparing apps, standard and custom topical tags (using rule sets), manual tagging where needed, custom dashboards and a wide variety of widgets, Slack integration and delivery of reporting through email or integration. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

What I dislike is primarily related to direct store limitations (e.g., inability to group by app version for a given review), trending ratings data is also more difficult than I'd like, but I think this is also store related. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

The clear benefit is tracking changes in topics, sentiment and ratings over time and the 'push' of data that meets certain criteria (e.g., <= 3 star reviews) to channels that put these directly into my view. The ability to reply directly to iTunes and Google Play apps is a huge plus as well. Review collected by and hosted on G2.com.

Appbot Overview

What is Appbot?

Appbot offers app review & ratings tools for mobile teams so you can see how users feel about your app in minutes. Appbot is loved by thousands of users from companies like BMW, Twitter, Microsoft & Deutsche Bank. Appbot monitors app store reviews for all countries on iTunes, Google Play, Amazon and Microsoft stores, plus reviews for products and Alexa skills on the Amazon store. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations. Appbot offers proprietary sentiment analysis and natural language processing tools to take the manual legwork out of understanding your reviews at scale. Use our plug and play Words and Topics tools to see what the most common themes are in your feedback, or create your own Custom Topics to monitor content themes specific to your app. Appbot's integrations to allow you to post reviews to services like Slack & Zendesk, within in-line replies for both iOS and Google Play reviews available for some services. Appbot offers a free 14-day trial, no credit card required.

Appbot Details
Discussions
Appbot Community
Languages Supported
English
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Product Description

Appbot is a tool that aggregates app store reviews for all countries on iTunes, Google Play, Amazon and Windows stores. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations.


Seller Details
Seller
Appbot
Year Founded
2012
HQ Location
N/A
Twitter
@AppbotX
1,031 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

Claire M.
CM
Overview Provided by:
Co-founder & Head of Growth at Appbot

Recent Appbot Reviews

SR
Sandhya R.Small-Business (50 or fewer emp.)
4.5 out of 5
""Appbot - Uncover App Insights""
Appbot helps to monitor reviews. It also provides data visualizations. Appbot also integrates with other popular tools. It helps in generating regu...
Nitin J.
NJ
Nitin J.Small-Business (50 or fewer emp.)
4.0 out of 5
"Unlocking Reviews and Rating with AI"
The sentiment analysis tool and integration with Tableau is one of the best features of tracking your app's reviews and rating.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Appbot is a great tool to keep track of your App/Play Store Ratings"
I love how easy it is to select a time frame and see the ratings and reviews from that time. You can also export the data as an excel sheet and cre...
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2 people requested security information

Appbot Media

Appbot Demo - Appbot Sentiment
AI-powered sentiment analysis for app reviews
Appbot Demo - Appbot Integrations &amp; API
Send your app reviews to any of our integrated services
Appbot Demo - Appbot Topics
Automatically classifies app reviews by theme. Create your won, with Custom Topics
Answer a few questions to help the Appbot community
Have you used Appbot before?
Yes

17 out of 18 Total Reviews for Appbot

4.6 out of 5
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17 out of 18 Total Reviews for Appbot
4.6 out of 5
17 out of 18 Total Reviews for Appbot
4.6 out of 5

Overall Review Sentiment for AppbotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

Appbot helps to monitor reviews. It also provides data visualizations. Appbot also integrates with other popular tools. It helps in generating regular reports summarizing app reviews. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Overall this app is good. It also may have pricing structures that might be prohibitive for specific users. It may not cover all app stores and platforms, which could limit the scope of review monitoring and analysis. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

It helps in reducing the time to fix issues.

It allows users to track and compare their app's performance.

It helps me in Rating Analysis.

Easy to check the data. Review collected by and hosted on G2.com.

Nitin J.
NJ
Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

The sentiment analysis tool and integration with Tableau is one of the best features of tracking your app's reviews and rating. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

For a single user, Pricing vs Features is not so good. For a single user Large plan is too expensive just to manage the reviews and ratings of their app. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

One-stop solution of managing reviews of my games on the play store and app store as well. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

I love how easy it is to select a time frame and see the ratings and reviews from that time. You can also export the data as an excel sheet and create custom dashboards only to show the information you want. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

There isn't much I dislike about Appbot. It has most of the features I need to manage and keep track of my app ratings and reviews from the Play Store and App Store. I only struggle with seeing the exact number of ratings for a specific day/time frame like I can see for Reviews. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Since you can't sort by date or see what the rating was in the past on the App/Play Stores, Appbot lets you do just that. I can see what reviews posted and ratings were on a specific date and export that data to share with my team. Review collected by and hosted on G2.com.

Michael H.
MH
Global Head of Data Product
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Appbot?

Seamless, intuitive UI including custom topic training. Support across platform and app stores. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Some awkwardness in analyses spanning iOS/Android apps. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Customer satisfaction and experience across channels and touchpoints. Identification of weaknesses / opportunities within the brand experience, category, and competitors. Review collected by and hosted on G2.com.

NS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Appbot?

Easy to use, in the app you can save templates, it makes responding to reviews faster. The app has many features, like tagging the reviews, different filters, charts, etc. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Haven't found any drawbacks, the app is perfect for a support manager Review collected by and hosted on G2.com.

Recommendations to others considering Appbot:

Do recommend to try it Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

With Appbot it became easier to handle 2000 reviews per day due to templates and different filters. Review collected by and hosted on G2.com.

Avinash M.
AM
Community Manager
Marketing and Advertising
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Appbot?

As a community manager, Appbot is very helpful for my day to day work as it helps me understand what my players are saying. It's easy to use, has interesting dashboards to review, auto-translation, and is quite handy when it comes to making reports. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

I feel the tagging of reviews to words/topics can be better. Currently, the tagged reviews seem not quite perfect and don't give a very clear picture of the problem at hand. Review collected by and hosted on G2.com.

Recommendations to others considering Appbot:

Appbot can be your one-stop tool for all things related to reviews & ratings. Ensure you understand your mobile app well and are doing the right things based on Appbot's reports. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Appbot helps my team understand which games are doing better and how our own games are faring with every new update. It makes my weekly reports easy too. Review collected by and hosted on G2.com.

Verified User in Sporting Goods
AS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Appbot?

APPBOT is very useful for analyzing the reviews for our coaching app DECATHLON COACH. We can see what are the main pain points for users and improve continuously the user experience. It's also very useful to evaluate desirability of features by counting how many times it's asked... Review collected by and hosted on G2.com.

What do you dislike about Appbot?

I don't have many bad things to say about appbot. I spotted few points of improvement and support is very reactive :) Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

We look at the report with project team each week at our weekly meeting and see if reviews are good or bad. We Spot pain points / bugs very easily to be reactive. We watch particular topics with the "custom topics" feature. We count how many times usrs asked features in order to prioritize our roadmap. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
EO
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

Appbot has useful data visualization options/templates, wonderful integrations (Zendesk, for example), and is able to digest and synthesize a huge number of reviews into meaningful insights. The team at Appbot is really friendly and easy to work with. Usually we were dealing directly with the CEO. The product produces beautiful visuals, that are easy to include in other presentation material and that are impressive. It also surprises many of our clients to know that they can manage their app review presence in such a comprehensive manner (as opposed to using manual interfaces within each marketplace). Review collected by and hosted on G2.com.

What do you dislike about Appbot?

As with most tools that feature automated sentiment analysis, we have found the quality of the analysis to be rather hit or miss. We tend to disregard most automated sentiment analysis and use our own sampling with human-based conclusions. If relying solely on automated analysis, we lack confidence in recommending business decisions based upon the data. However, in combo with human analysis (or with further external tool sets), we became confident. Review collected by and hosted on G2.com.

Recommendations to others considering Appbot:

Be sure to select a tier that includes full data export, csv and xls. The built in GUI and visualizations are great, but we always benefit from exporting the data ourselves and looking at how we can further slice/analyze in Excel and text analytics software. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

We are trying to manage and respond to reviews on behalf of our clients. Appbot helps us in preliminary pre-sales research, and then later in the solution and program phases as we implement. Review collected by and hosted on G2.com.

Adam B.
AB
Director, Mobile Product Development
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

Helps me to manage ratings and reviews for the 30+ apps I manage. Ability to easily export data or integrate with platforms such as FreshDesk and Slack to manage poor review response is a life saver. Able to set sentiments and keywords to get to the reviews that matter. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

Honestly nothing. Their customer service is insanely responsive; new features are dropping all of the time. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Provides great visibility on the all-time ratings and reviews for our apps. Connects our CS team directly to reviews for quick response to the ones that need to be responded to. Review collected by and hosted on G2.com.

Desiree A.
DA
Prism Customer Support & Social Media
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Appbot?

I can easily app all of the app stores that we're connected to in one spot.The organization tools are nice if I need to sort things. Review collected by and hosted on G2.com.

What do you dislike about Appbot?

The UI could be a little cleaner honestly. I know it's a lot of information to display but it could be a sleeker interface. Review collected by and hosted on G2.com.

What problems is Appbot solving and how is that benefiting you?

Allows us to access all of the app stores in one place. Can quickly and easily check out data and stats along with replying to users. Review collected by and hosted on G2.com.