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DaVinci
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DaVinci
By AMC Technology, L.L.C.
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4.7 out of 5 stars
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DaVinci Reviews & Product Details - Page 2

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DaVinci Overview

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What is DaVinci?

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

DaVinci Details
Discussions
DaVinci Community
Languages Supported
English
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Product Description

AMC DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.

Seller Details
Seller
AMC Technology, L.L.C.
Year Founded
1995
HQ Location
Richmond, US
Twitter
@AMCTechnology
486 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Mariah M.
MM
Overview Provided by:
Mariah Mays
Marketing Specialist at AMC Technology

Recent DaVinci Reviews

JP
Jen P.Enterprise (> 1000 emp.)
5.0 out of 5
"DaVinci adding value in our contact centres!"
In 2022, CAA Club Group leveraged DaVinci to implement CTI features into our busy call centres. This integration allows our agents to get the relev...
Read more
Jonathan t.
JT
Jonathan t.Small-Business (50 or fewer emp.)
5.0 out of 5
"Recommended"
The administration is perfect and the advantage is that you receive help from the staff.
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SAP C4C - Genesys/Five9 Integration"
Its very east to get started with the integrations , almost like plug-n-play .
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

DaVinci Media

DaVinci Demo - DaVinci Agent
Our toolbar provides contact center agents with advanced CTI features.
DaVinci Demo - Creators Studio
Our Creators Studio allows user to quickly and easily configure any number of users.
DaVinci Demo - Use the Cloud
DaVinci is the only full spectrum solution for cloud, premise and hybrid contact center.
DaVinci Demo - Combine your CRM for contact center excellence
DaVinci’s Interaction Orchestration platform is designed to be extended, enhanced or customized for each and every customer use case needed.
DaVinci Demo - Optimize with Insights & Personalize CX
Improve essential KPIs like average handle time, first call resolution and overall customer satisfaction. Unlock valuable insights to access to precisely access the return on investment (ROI) for the technology fueling your contact center environment. Craft tailored experiences across all c...
DaVinci Demo - Unify, Customize & Elevate Your Tech Stack
Increase the flexibility in application development to design with pre-built apps, low code/ no code, or custom apps. Confidently integrate systems without compromising on data security with a robust data protection-focused platform. Utilize event-driven orchestration to trigger actions bas...
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14 DaVinci Reviews

4.7 out of 5
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14 DaVinci Reviews
4.7 out of 5
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4.7 out of 5
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DaVinci Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for DaVinciQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Uri S.
US
VP, IT Delivery at Taldor Communication
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

Implement AMC technology in IEC at Israel Review collected by and hosted on G2.com.

What do you like best about DaVinci?

The service AMC give , the team very professional Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

No local office in Israel and all communication are out side Israel Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

Very good sulotion Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Helped me to give the best sulotion to my client Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Government Administration
GG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

We use AMC CTI adaptor to support the phone calls. Review collected by and hosted on G2.com.

What do you like best about DaVinci?

AMC CTI adaptor is stable. AMC has been providing good customer support. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

We don't have knowledge of AMC CTI configuration. We need AMC support in each version upgrade. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

We use AMC CTI adaptor to support 311 phone calls. So, our call centre staffs can pick up the calls and keep track the lineup time, time to answer to call. It provides management an insight the performance of the call centre. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Leisure, Travel & Tourism
AL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about DaVinci?

Auto-tracking of phone calls, click-to-dial functionality, multiple profiles, creation of phone phrase prompts. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

Screen-popping when in the middle of a case or email. Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

Ask for Vamshi to give you a demo. He's been a great help in getting us off the ground! Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Every call is related to a Contact or Opportunity, rather than having to manually create the activity. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DaVinci?

Great support and always available and ready to work with us Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

we should more of their product functionality and others product Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

It’s helps our user to automate the telephony functionality and they improve the calling Review collected by and hosted on G2.com.

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Helpful?
Share
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DaVinci