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13 out of 14 Total Reviews for DaVinci
Overall Review Sentiment for DaVinci
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In 2022, CAA Club Group leveraged DaVinci to implement CTI features into our busy call centres. This integration allows our agents to get the relevant customer record to appear (“screen pop”) on their CRM screen at the time of a qualified call. In addition, our agents have benefited from DaVinci’s call controls, click to dial, transfer capabilities, and integration with our automated attendant system.
We have seen that a successful screen pop translates to a better customer experience, as the customer or Member information is readily available as soon as the call is received, resulting in smoother interactions with agents. On calls where screen pop was successful, our survey scores from Members have improved from 2-5% for overall satisfaction with the agent, and our NPS scores on these calls improved by up to 9 points. Additionally, we have seen a reduction in our AHT on these calls, with an average of around 14 seconds savings, which equates directly to operational savings! Review collected by and hosted on G2.com.
To date, we haven't seen any downsides -- just opportunities to continue to tweak how we are operationalizing the functionality and expose it to additional areas in our business. Review collected by and hosted on G2.com.
We are in the process of integrating our Avaya phone solution in to our SAP screen for a single contact point for our call center agents. One spot where they can control all calling functions as well as ordering functions. The integration link we had from Avaya was very basic and was not working well. Switching to AMC DaVinci has proven to be a much better solution. Review collected by and hosted on G2.com.
The product is everything that they say it is going to be. The implementation engineer was great to work with, he went above and beyond to make this as seamless as possible. Review collected by and hosted on G2.com.
We are using AMC products for the last 05 years with our Avaya Call center product and Microsoft Dynamics CRM, it is a very stable application and very rarely we need to take assistance for any troubleshooting and even if it required support, their support is awesome, especially Vamshi provides the very best support. And their new release DAVINCI enhanced the features, made it more user friendly. Thanks to the entire team and nice to work with such a dedicated professional team. Review collected by and hosted on G2.com.
Products stability, user-friendliness, and team support Review collected by and hosted on G2.com.
The Davinci product gives my company a very good solution and meets the goal of my Contcat Center deployment. Review collected by and hosted on G2.com.
AMC is not local in IL bet thy are supports as remotely Review collected by and hosted on G2.com.
We needed to integrate our Cisco UCCE based call center with SAP CRM.
The only working solution we found and has been serving us with total reliability for 9 years is AMC Review collected by and hosted on G2.com.
Easy to install and setup. Easy to uograde. Zero downtime for 9 years Review collected by and hosted on G2.com.
