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DaVinci
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DaVinci
By AMC Technology, L.L.C.
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4.7 out of 5 stars
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DaVinci Reviews & Product Details

Editadmin
HI
Enterprise(> 1000 emp.)
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Review source: Organic
Describe the project or task DaVinci helped with:

We needed to integrate our Cisco UCCE based call center with SAP CRM.

The only working solution we found and has been serving us with total reliability for 9 years is AMC Review collected by and hosted on G2.com.

What do you like best about DaVinci?

Easy to install and setup. Easy to uograde. Zero downtime for 9 years Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

I haven't foumd anything to dislike in the product or services. Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

Best solution I foumd for our needs Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

We manahed to reduce each call to the call center by 60 to 110 seconds. Review collected by and hosted on G2.com.

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DaVinci Overview

Editedit
What is DaVinci?

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

DaVinci Details
Discussions
DaVinci Community
Languages Supported
English
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Product Description

AMC DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.

Seller Details
Seller
AMC Technology, L.L.C.
Year Founded
1995
HQ Location
Richmond, US
Twitter
@AMCTechnology
486 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Mariah M.
MM
Overview Provided by:
Mariah Mays
Marketing Specialist at AMC Technology

Recent DaVinci Reviews

JP
Jen P.Enterprise (> 1000 emp.)
5.0 out of 5
"DaVinci adding value in our contact centres!"
In 2022, CAA Club Group leveraged DaVinci to implement CTI features into our busy call centres. This integration allows our agents to get the relev...
Read more
Jonathan t.
JT
Jonathan t.Small-Business (50 or fewer emp.)
5.0 out of 5
"Recommended"
The administration is perfect and the advantage is that you receive help from the staff.
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SAP C4C - Genesys/Five9 Integration"
Its very east to get started with the integrations , almost like plug-n-play .
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

DaVinci Media

DaVinci Demo - DaVinci Agent
Our toolbar provides contact center agents with advanced CTI features.
DaVinci Demo - Creators Studio
Our Creators Studio allows user to quickly and easily configure any number of users.
DaVinci Demo - Use the Cloud
DaVinci is the only full spectrum solution for cloud, premise and hybrid contact center.
DaVinci Demo - Combine your CRM for contact center excellence
DaVinci’s Interaction Orchestration platform is designed to be extended, enhanced or customized for each and every customer use case needed.
DaVinci Demo - Optimize with Insights & Personalize CX
Improve essential KPIs like average handle time, first call resolution and overall customer satisfaction. Unlock valuable insights to access to precisely access the return on investment (ROI) for the technology fueling your contact center environment. Craft tailored experiences across all c...
DaVinci Demo - Unify, Customize & Elevate Your Tech Stack
Increase the flexibility in application development to design with pre-built apps, low code/ no code, or custom apps. Confidently integrate systems without compromising on data security with a robust data protection-focused platform. Utilize event-driven orchestration to trigger actions bas...
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13 out of 14 Total Reviews for DaVinci

4.7 out of 5
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13 out of 14 Total Reviews for DaVinci
4.7 out of 5
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13 out of 14 Total Reviews for DaVinci
4.7 out of 5
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DaVinci Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for DaVinciQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JP
Director, Programs and Club Operations
Non-Profit Organization Management
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about DaVinci?

In 2022, CAA Club Group leveraged DaVinci to implement CTI features into our busy call centres. This integration allows our agents to get the relevant customer record to appear (“screen pop”) on their CRM screen at the time of a qualified call. In addition, our agents have benefited from DaVinci’s call controls, click to dial, transfer capabilities, and integration with our automated attendant system.

We have seen that a successful screen pop translates to a better customer experience, as the customer or Member information is readily available as soon as the call is received, resulting in smoother interactions with agents. On calls where screen pop was successful, our survey scores from Members have improved from 2-5% for overall satisfaction with the agent, and our NPS scores on these calls improved by up to 9 points. Additionally, we have seen a reduction in our AHT on these calls, with an average of around 14 seconds savings, which equates directly to operational savings! Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

To date, we haven't seen any downsides -- just opportunities to continue to tweak how we are operationalizing the functionality and expose it to additional areas in our business. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

DaVinci is helping us improve our customer experience and lower our AHT, allowing us to have more relevant and efficient conversations with our clients. Review collected by and hosted on G2.com.

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Jonathan t.
JT
Cocinero principal
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about DaVinci?

The administration is perfect and the advantage is that you receive help from the staff. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

So far, I have nothing to say about what I don't like. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

In the communication of the community, you can solve your problems and it gives you more benefits. Review collected by and hosted on G2.com.

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HA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic Review from User Profile
What do you like best about DaVinci?

Very flexible in installation and easy to use Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

it is not a disavantage, but suggest to hide the Davinci Floating toolbar from SAP user Screen Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Thru DaVinci application we eleimnate the usage of two screens for very busy agents, all caller information are passed autmaticALLY to SAP agent page Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DaVinci?

Its very east to get started with the integrations , almost like plug-n-play . Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

Had to get support for setting up some features Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

The main challenge faced by Conair LLC is ensuring a comprehensive 360-degree view of all customer interactions, considering the utilization of different technologies across their third-party contact centers. The integration of SAP Service Cloud (formerly C4C) with multiple CTI applications, Five9 and Genesys, presents difficulties in capturing and consolidating customer interaction data. This, in turn, creates the potential for fragmented customer information and impedes their capacity to deliver personalized and efficient customer service. Review collected by and hosted on G2.com.

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Verified User in Automotive
UA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DaVinci?

Integrate into any communication channel is the best thing that I have ever seen Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

I don't dislike it at all. It's awesome. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Currently, we have limited access to the agent's UI. Now with Davinci, we can able to take total control of the agent’s UI Review collected by and hosted on G2.com.

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MU
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

We are in the process of integrating our Avaya phone solution in to our SAP screen for a single contact point for our call center agents. One spot where they can control all calling functions as well as ordering functions. The integration link we had from Avaya was very basic and was not working well. Switching to AMC DaVinci has proven to be a much better solution. Review collected by and hosted on G2.com.

What do you like best about DaVinci?

The product is everything that they say it is going to be. The implementation engineer was great to work with, he went above and beyond to make this as seamless as possible. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

I really can't think of a dislike, there is a cost involved with this and while we got a good deal, the costs were a bit unexpected. Since it does work and makes for a seamless integration, it is worth the money spent. Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

The other solution that we had did not work as well as DaVinci does now. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Our inability to make a very basic integration link work for our needs was resolved by switching to DaVinci. We are now able to use the SAP CTI screens seamlessly for our agents to simplify their everyday experience. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

We are using AMC products for the last 05 years with our Avaya Call center product and Microsoft Dynamics CRM, it is a very stable application and very rarely we need to take assistance for any troubleshooting and even if it required support, their support is awesome, especially Vamshi provides the very best support. And their new release DAVINCI enhanced the features, made it more user friendly. Thanks to the entire team and nice to work with such a dedicated professional team. Review collected by and hosted on G2.com.

What do you like best about DaVinci?

Products stability, user-friendliness, and team support Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

Geographical time difference and lack of local support in our region. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Technical issues with CTI operations and getting good support from the AMC team. Always getting product enhancement as part of software assurance. Review collected by and hosted on G2.com.

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SF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

Integration of SAP CRM to Cisco Telephony with AMC / Davinci Review collected by and hosted on G2.com.

What do you like best about DaVinci?

The system is pretty much maintenance free, set up once and forget Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

Maintenance used to be quite manual in old version, but no longer in the newer version of the software. Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

From organization point of view, it is a very affordable product, it's very easy to use and maintain. The person who deliver and support the product are expert in the field who knows what they are doing, who always can find the right solution if there is problem encountered. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Our organization SAP CRM system are able to integrate seamlessly with voice system thanks to AMC technology Review collected by and hosted on G2.com.

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SC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DaVinci?

The Davinci product gives my company a very good solution and meets the goal of my Contcat Center deployment. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

AMC is not local in IL bet thy are supports as remotely Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

don't have problems with AMC products. Review collected by and hosted on G2.com.

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Uri S.
US
VP, IT Delivery at Taldor Communication
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task DaVinci helped with:

Implement AMC technology in IEC at Israel Review collected by and hosted on G2.com.

What do you like best about DaVinci?

The service AMC give , the team very professional Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

No local office in Israel and all communication are out side Israel Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

Very good sulotion Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Helped me to give the best sulotion to my client Review collected by and hosted on G2.com.

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DaVinci