Alight Benefits Administration Pros and Cons

How nice the site looks. The information is a little hard to find but its definitely there to those with the capacity and patience to find it. Review collected by and hosted on G2.com.

The response time is attrocious and its not accesible to the employees that are not good with tech. The communication channels are not efficient. A clear lack of urgency Review collected by and hosted on G2.com.

Alight's account team plays a vital role in maintaining a successful business relationship with our employees and members. They foster a long term partnership by maintaining employees on our account that have the history and tenure with our plans. Review collected by and hosted on G2.com.

Alight plays a crucial role in our member experience and they sometimes provides inconsistent service and fails to meet expectations. Review collected by and hosted on G2.com.

Alight Benefits Administration provides me with the Benefits info I need related to my 401k and health benefits. I like that they have a HealthPro, a personal consultant who can help you understand benefits, coordinate care and review claims and bills. Review collected by and hosted on G2.com.

Sometimes it can be hard to reach the right person in Customer Support if you have an issue or question. Review collected by and hosted on G2.com.

I think the best part is the self serve. Review collected by and hosted on G2.com.

sometimes there are customer service issues Review collected by and hosted on G2.com.

I do like the constant effort to make improvement with AWL. The releases tend to have generally positive changes that are moving in the right direction. Review collected by and hosted on G2.com.

Customization is difficult. Some of the technology is rolled out as a one size fits all and benefits for every client is different Review collected by and hosted on G2.com.

I feel the Health and Retirement benefits that a person gets are the best solution Alight gives them with an easy implementation and best customer support and easy to use Review collected by and hosted on G2.com.

I geniuely dont like there is something to dislike about alight as all the solution is made for the wellbeing of people and transfer their life in a better way Review collected by and hosted on G2.com.

Easy to use and configurable for any type of organization. Review collected by and hosted on G2.com.

They need to provide more information regards some modules. Review collected by and hosted on G2.com.

The look and feel of the platform is great. I like that I have access to everything I need in one spot. I can go into the app/platform as often as I would like at any time. Review collected by and hosted on G2.com.

I am still a new user to the platform but so far I have not found anything I dislike. Review collected by and hosted on G2.com.

It was a great experience and was quite effective, ease of use , short and crispy Review collected by and hosted on G2.com.

oveall experience was so good and had a great time and support. Intergration help us to implementation thhings in numbers of featute Review collected by and hosted on G2.com.

I really like the personalised experience and recommendations on the application and the range of benefits information being provided from medical to dental to insurances to retirement benefits. Review collected by and hosted on G2.com.

Though the app is effective, but the interface of alight mobile is sometimes slow. Review collected by and hosted on G2.com.