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Alight Benefits Administration Reviews & Product Details

Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

Easy to use and configurable for any type of organization. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

They need to provide more information regards some modules. Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

Primary is the best solution to manage all the benefits for employees. Review collected by and hosted on G2.com.

Alight Benefits Administration Overview

What is Alight Benefits Administration?

For over 25 years, we've been a human capital and business partner to the world's most influential companies, helping them get more out of their benefits, payroll and HR. We can help you understand what your human capital is saying and connect the dots between people, work and life so you can act on insight and start thriving together.

Alight Benefits Administration Details
Languages Supported
English
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Product Description

Alight Benefits Administration is a leader in technology-enabled health, wealth, HR and finance solutions.


Seller Details
Seller
Alight
HQ Location
Lincolnshire, IL
Twitter
@AlightSolutions
6,712 Twitter followers
LinkedIn® Page
www.linkedin.com
11,451 employees on LinkedIn®
Description

Alight is a leading cloud-based human capital technology and services provider for many of the world’s largest organizations. Through the administration of employee benefits, Alight powers confident health, wealth, leaves and wellbeing decisions for 35 million people and dependents. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn how Alight unlocks growth for organizations of all sizes at alight.com.


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Overview Provided by:

Recent Alight Benefits Administration Reviews

Trishla S.
TS
Trishla S.Mid-Market (51-1000 emp.)
5.0 out of 5
"really good and Innovative"
I think the best part is the self serve.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
0.5 out of 5
"Headache but I guess it does what it needs to do"
How nice the site looks. The information is a little hard to find but its definitely there to those with the capacity and patience to find it.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great performance!"
Easy to use and configurable for any type of organization.
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Alight Benefits Administration Media

Alight Benefits Administration Demo - Alight Worklife
Alight's enterprise technology that drives smarter decisions and organizational outcomes.
Alight Benefits Administration Demo - Omni-channel Experience
From web to mobile to the Ask Lisa chatbot, meet your people where they are with an omni-channel experience.
Alight Benefits Administration Demo - Mobile Friendly
Allows your people to connect with their benefits anywhere, anytime.
Alight Benefits Administration Demo - Employee Engagement
A robust employer analytics portal that provides critical insights and real, actionable data to drive organizational outcomes.
Alight Benefits Administration Demo - Programs Value
Access to real-time dashboards that measure how your employees are accessing and using the programs offered, providing your organization with the information you need to maximize the value of your HR investments.
Alight Benefits Administration Demo - AI powers human decisions
Engages your people with personalized and actionable insights through their channel of choice – mobile, web, virtual chat and easy-to-access expert support.
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Have you used Alight Benefits Administration before?
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Video Reviews

22 out of 23 Total Reviews for Alight Benefits Administration

3.8 out of 5
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Alight Benefits Administration Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alight Benefits AdministrationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Human Resources
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

How nice the site looks. The information is a little hard to find but its definitely there to those with the capacity and patience to find it. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

The response time is attrocious and its not accesible to the employees that are not good with tech. The communication channels are not efficient. A clear lack of urgency Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

Providing healthcare to my consultants, terrible response times though Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your feedback about our service, we will share it internally.

We take all feedback seriously and will use this as an opportunity to improve our products and services.

Verified User in Utilities
UU
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Alight Benefits Administration?

Alight's account team plays a vital role in maintaining a successful business relationship with our employees and members. They foster a long term partnership by maintaining employees on our account that have the history and tenure with our plans. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Alight plays a crucial role in our member experience and they sometimes provides inconsistent service and fails to meet expectations. Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

A consistent platform for Annual Enrollment where members can make informed choices and decisions. Alight starts the process early to allow time to review materials and make any necessary changes. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your experience. We value your input.

We take all feedback seriously and will use this as an opportunity to improve our products and services. Thank you for your business!

AH
D
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

Alight Benefits Administration provides me with the Benefits info I need related to my 401k and health benefits. I like that they have a HealthPro, a personal consultant who can help you understand benefits, coordinate care and review claims and bills. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Sometimes it can be hard to reach the right person in Customer Support if you have an issue or question. Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

Alight Benefits Administration is a dedicated group/service that communicates all benefits-related info. As a user, it's helpful to have that information (savings & retirement, health insurance, reimbursement accounts, etc.) all in one place in the portal. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you so much for taking the time to share your feedback. We value your input and insight. Our team works hard to ensure that our customer concerns get resolved quickly as possible. We take all feedback seriously and will use this information to improve our products and services. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business!

Trishla S.
TS
Employee Experience, Talent | People and culture
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

I think the best part is the self serve. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

sometimes there are customer service issues Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

We are looking into it to make our employees life easy and non dependable Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We are grateful for the opportunity to serve our wonderful clients. We appreciate the continued partnership.

Verified User in Utilities
UU
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Alight Benefits Administration?

I do like the constant effort to make improvement with AWL. The releases tend to have generally positive changes that are moving in the right direction. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Customization is difficult. Some of the technology is rolled out as a one size fits all and benefits for every client is different Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

With Elevate, it's helping solve the problems of participants not knowing what benefits are available to them. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thanks for taking the time to leave a positive review.

We value your input and will share your feedback around customization.

We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business!

Shradha S.
SS
Associate Recruiter at Lehigh Valley Health Network - Powered by Korn Fery
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

I feel the Health and Retirement benefits that a person gets are the best solution Alight gives them with an easy implementation and best customer support and easy to use Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

I geniuely dont like there is something to dislike about alight as all the solution is made for the wellbeing of people and transfer their life in a better way Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

The benefits that it provides in the name of solution is solving problem for people financially inorder to whcih I get more people who wnats to associate with alight and I get the benefit for the same Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

We appreciate your kind words and are grateful for your continued partnership. If there's anything else we can do to make your experience even better, please don't hesitate to reach out to your account representative. Thank you again!

Bob S.
BS
Comp Guy
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Alight Benefits Administration?

The look and feel of the platform is great. I like that I have access to everything I need in one spot. I can go into the app/platform as often as I would like at any time. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

I am still a new user to the platform but so far I have not found anything I dislike. Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

Alight keeps everything together for our staff and it's a one-stop shop for employees to go to instead of multiple locations/sites. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We are grateful for the opportunity to serve our wonderful clients. We appreciate the continued partnership.

Dhananjay W.
DW
Management Trainee Human Resources
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

It was a great experience and was quite effective, ease of use , short and crispy Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

oveall experience was so good and had a great time and support. Intergration help us to implementation thhings in numbers of featute Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

By solving issues such as enrolling the emplyees its get easy with the help of Alight to strategies and easily make things done Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for your feedback! Providing great service is really important to us at Alight and we’re glad to hear that’s what you’ve experienced. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business.

Verified User in Investment Banking
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

I really like the personalised experience and recommendations on the application and the range of benefits information being provided from medical to dental to insurances to retirement benefits. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Though the app is effective, but the interface of alight mobile is sometimes slow. Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

It helps me access all of my different accounts and insurance companies, hence there is everything on one place, no need to hunt. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your feedback about our service. We value your input and comments.

We take all feedback seriously and will use this as an opportunity to improve our products and services. We will pass on your feedback. Thank you!

SB
M
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alight Benefits Administration?

The service provides effective tools for evaluating options in Benefits Adminstration Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

The Alight Benefits Administration makes you procedd through the entire process, even if options do not apply to the specific client Review collected by and hosted on G2.com.

What problems is Alight Benefits Administration solving and how is that benefiting you?

It provides a tools to describe the various options for benefits administration. It is useful for the client to evaluate their options for consideration. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We take all feedback seriously and will use this as an opportunity to improve our products and services. Thank you again!