Alida Features
What are the features of Alida?
User Response Methods
- Survey
- Video Snippets
- Video Interview
- Text/Notes
Insights
- Analytics
- Collaboration
Analytics
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification
Customization
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
Generative AI
- AI Text Summarization
Alida Categories on G2
Filter for Features
User Response Methods
Survey | As reported in 20 Alida reviews. Text-based surveys or quizzes related to user experience. | 92% (Based on 20 reviews) | |
Video Snippets | Based on 16 Alida reviews. Individually recorded video clips based on situations or prompts. | 59% (Based on 16 reviews) | |
Video Interview | As reported in 16 Alida reviews. One-on-one video conferences with users. | 54% (Based on 16 reviews) | |
Photo Submission | As reported in 16 Alida reviews. Screenshots or in-context photos sent in from users. | 65% (Based on 16 reviews) | |
Text/Notes | Text responses to situational prompts. This feature was mentioned in 18 Alida reviews. | 81% (Based on 18 reviews) |
Participant Selection
In-App | Intercepting users during application usage. This feature was mentioned in 15 Alida reviews. | 58% (Based on 15 reviews) | |
In-Store | Intercepting customers during in-person shopping experience. 13 reviewers of Alida have provided feedback on this feature. | 47% (Based on 13 reviews) | |
On-Site | Based on 13 Alida reviews. Intercepting visitors while on particular webpage. | 56% (Based on 13 reviews) | |
Recruitment Pool | As reported in 16 Alida reviews. Vendor-provided database of respondents. | 65% (Based on 16 reviews) |
Insights
Analytics | As reported in 18 Alida reviews. Actionable data generated from user responses. | 81% (Based on 18 reviews) | |
Collaboration | Collaborative tools for analyzing or repurposing responses. This feature was mentioned in 16 Alida reviews. | 57% (Based on 16 reviews) | |
Sorting | As reported in 15 Alida reviews. Tools for tagging, storing, and searching responses. | 57% (Based on 15 reviews) |
Analytics
Net Promoter Score (NPS) | As reported in 32 Alida reviews. Calculates net promoter score (NPS) using customer feedback data. | 87% (Based on 32 reviews) | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. 26 reviewers of Alida have provided feedback on this feature. | 83% (Based on 26 reviews) | |
Customer Effort Score (CES) | Based on 26 Alida reviews. Calculates customer effort score (CES) using customer feedback data. | 79% (Based on 26 reviews) | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. This feature was mentioned in 25 Alida reviews. | 50% (Based on 25 reviews) |
Customization
Stakeholder Management | Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. This feature was mentioned in 31 Alida reviews. | 78% (Based on 31 reviews) | |
Multilanguage Support | Allow users to create surveys and repond to customer feedback in a variety of languages. 24 reviewers of Alida have provided feedback on this feature. | 64% (Based on 24 reviews) | |
Multiple Branding Support | Based on 29 Alida reviews. Allows users to deploy surveys and intake feedback data for multiple brands. | 78% (Based on 29 reviews) | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. 22 reviewers of Alida have provided feedback on this feature. | 73% (Based on 22 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 17 Alida reviews. | 50% (Based on 17 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 15 Alida reviews. | 46% (Based on 15 reviews) |
