Fuel Cycle Reviews & Product Details

I like that Fuel Cycle is extremely user-friendly and the team that helps with the implementation is very helpful. The tools available are extremely useful and helpful. It interfaces very easily with Microsoft programs and is very interchangeable with Alchemer and other research survey tools. The initial setup was a long process but very easy, and it didn't take an extreme amount of our team's time through the onboarding. It's user-friendly, making onboarding and learning how to use the platform straightforward. Review collected by and hosted on G2.com.

It seems that the platform is growing, changing, and adapting to new technology, but sometimes that leaves room for improvement, which I am sure will continue to roll out over time. Review collected by and hosted on G2.com.

I like that Fuel Cycle is quite fast, as it significantly enhances efficiency whenever I have an issue to resolve. The responsiveness of the application ensures swift problem-solving, whether through the app or via their website. The speed at which issues are addressed is impressive and contributes to a hassle-free user experience. Additionally, I appreciate the quality of Fuel Cycle’s customer support. The support team is prompt and effective, which is crucial for maintaining seamless operations and minimizing downtime. The initial setup of Fuel Cycle was also very easy, which facilitated a smooth transition and allowed me to start using the platform without any complications. Review collected by and hosted on G2.com.

I think the logo and the settings of Fuel Cycle could be improved. The design or functionality in these areas seems lacking, which affects my overall user experience. Review collected by and hosted on G2.com.

Having a panel of quality, power users at my constant disposal Review collected by and hosted on G2.com.

Sometimes switching between the legacy CX and the Research engine (new CX) is confusing, as well as weird UI quirks like not understanding which fields are member-facing vs. not and some non-user friendly language. Review collected by and hosted on G2.com.

I find it very easy to use, and at the same time I find many options to work with. I really like the responses and the solutions the system provides. The customer support is also really out there, so I find that very nice. I would definitely reccomend it to others. Review collected by and hosted on G2.com.

I have not yet had the opportunity to dislike something.

Maybe at the beginning I felt there was too much info in the website, but then got used to it. It was very easy to implement once I got to know more. Review collected by and hosted on G2.com.

I like that I have the ability to create whatever I want, and then there is the fuelcycle rep to double check my work and improve what I have built. Make sure it runs perfect. Support has been great from the contacts. Review collected by and hosted on G2.com.

Like all survey tools, there are sometimes issues with the quality of respondents. Here at Target we use our own survey pop. But when using Fuelcycles gen pop, looking at the raw data before it is cleaned is a lot. Higher quality respondents would be a big step up.

Easier way to take survey data and turn it into powerpoint charts or charts in excel would save me a ton of time. We do everything in powerpoint and excel. Having to manually copy and paste data and then create new charts is exhausting. Review collected by and hosted on G2.com.

Easy to use, self service style enables agility in research,supports so many different research methods-- both qual and quant. Having our Fuel Cycle community has enabled me to think more in terms of "what research would be best" vs "what research is feasible"... just about anything is feasible if you have your community set up effectively.

I use it ALL THE TIME. Review collected by and hosted on G2.com.

The way the discussion board comments cascade down isn't the most intuitive way to read a back and forth discussion-- however these usecases have been very few and far between.

I'm hopeful that there will be some generative AI enhancements on the horizon that will help me analyze the open-ended feedback in a more efficient way. Review collected by and hosted on G2.com.

It's helpful to be able to have access to our panel where we can talk to respondents in a timely manager. The upsides of using Fuel cycle is being able to do agile quant research. Also it's easy to be able to use Qualtrics in the platform to program/launch a survey. You can launch an actvitity as many times as you need to (great frequency). Review collected by and hosted on G2.com.

The imbalances that we have of using our panel at time, not really representative for gen pop. Results may be skewed when doing certain research. Review collected by and hosted on G2.com.

I love that we're able to reach a dedicated community of respondents and gather consumer insights so quickly and easily. It's been so great working with the Fuel Cycle team as well, the team is super responsive and helpful. Review collected by and hosted on G2.com.

I don't necessarily have anything I dislike about Fuel Cycle, also because I don't use it every day. My needs have all been met so far with the tool. Review collected by and hosted on G2.com.

The ability to collect multiple insights across many surveys & activities, enabling you to cross check data points across each activity

Simple, easy-to-create activities and surveys via third party integrations

Responsive support from customer success team Review collected by and hosted on G2.com.

Some suggestions for product improvement:

- easier way to export all data at a panelist level. Right now i have to manually export surveys one at a time, and connect together in Excel/powerbi using username as an index. If we could more easily export everything at once it'd save lots of end user time.

- Ability to save settings in FC exports so that you don't need to retoggle your variables every time you refresh (e.g., excluding test accounts, saving what questions you specified for the export, etc) Review collected by and hosted on G2.com.

Friendly customer service very committed Review collected by and hosted on G2.com.

Training should be in-person, more lengthy and have more client hours included Review collected by and hosted on G2.com.