Aircall is pretty user friendly and works well to record/review calls. It also integrates reasonably well with HubSpot. Review collected by and hosted on G2.com.
Customer service is frustrating at times. Often, I'm sent an article to troubleshoot a problem. The ticketing system can be confusing as the type of problem isn't always clear so its hard to submit a ticket.
Calls aren't always "crisp" and lots of calls drop. Our users weren't taken care of by person but just by multiple "articles" being sent to us over and over again. Review collected by and hosted on G2.com.
Video Reviews
Efficient. Reliable
Seamless connectivity
1,183 out of 1,184 Total Reviews for Aircall
Overall Review Sentiment for Aircall
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The integration with HubSpot is fantastic—it makes tracking and managing calls incredibly efficient. The AI-powered summaries of transcripts have been a game changer, saving a significant amount of time by providing quick insights without needing to re-listen to calls. The setup process was straightforward, and while the free onboarding calls weren’t strictly necessary, they were helpful in fine-tuning a few things. Review collected by and hosted on G2.com.
We had a few issues early on with laptop/computer compatibility, which were mostly related to our old IT equipment and thus Aircall crashing and running slow. It wasn't immediately obvious that this was the initial issue. These were all ironed out in the first couple of weeks. Review collected by and hosted on G2.com.
The fast implementation and intuitive interface, the fact that you can get through to the person that can help you quickly, the reports and data that they provide is accurate and easy to understand and the app that uses less resources on a computer than the usual browser tab. Review collected by and hosted on G2.com.
There was an update recently (that I hope gets corrected soon as well) where you cannot see who is dealing with which call anymore, it used to say who was on the call with the clients but now it says "a teammate". Review collected by and hosted on G2.com.
Clean interface, ability to assign calls to other teamates, easy to set up (unless using integrations, that can be a little trickier), fairly customizable on the user end (ringtones, notifications, etc), prompt customer service and tech support. Review collected by and hosted on G2.com.
New Workspace is a bit buggy and seems like it could have maybe used a little more testing before rolling out.
Currently no global hotkeys for call controls like answer, hang up, transfer, hold, etc. There are a few shortcut keys, but they only work if you are IN the Aircall Workspace window. Also no hotkey at all for hold, only mute.
Little bit of a learning curve to figure out filters and navigation. Review collected by and hosted on G2.com.
The best part of AirCall is the ease of use. I use AirCall at least 6 days a week and find that the features that are available are very useful. The analytics are truly amazing and tell you things that are beneficial to leading your subordinates to better their game. You are also able to download data to create custom reports. The individual User Activity + is a wonderful tool. Customer Support is easy to use and provides comprehensive help. There is also a very helpful Knowledge Based articles of various issues and implementations. Review collected by and hosted on G2.com.
The thing that I dislike about certain sections is that I would like to see the individual workers’ connection vs the incoming call connection for missed or dropped calls. Currently, I have to contact Customer Support. I don't want to waste time contacting them when it could be shown on Live Monitoring+. As when the connection is bad, I would like to address that immediately with the call takers. Review collected by and hosted on G2.com.
The Aircall support team is truly outstanding! They dive deep into any issues we face and ensure we get the help we need. Their Customer Success Managers (CSMs) are highly knowledgeable, guiding us through the platform to make sure we’re getting the most out of it. The product itself is easy to use, and setting up the integration with HubSpot was a breeze — everything worked as intended right from the start. We also appreciate the regular feature updates and improvements. The pricing is reasonable for the value it delivers. Review collected by and hosted on G2.com.
It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. Additionally, the analytics section could be clearer and more customizable to better fit different reporting needs. Review collected by and hosted on G2.com.
I think that Aircall makes my day to day tasks so much easier, I have had no connectivity issues and the transferring system works seamlessly. I also really like the ability to call my team mates, this seems a lot of time rather than waiting for them to respond to messages. It is very easy to use. Review collected by and hosted on G2.com.
Sometimes when I try and put a customer on or off of hold then I will just get a swirling button and have to close aircall which cuts the customer off, this is rare to happen though. Review collected by and hosted on G2.com.
I love everything about it, the fact that we can change numbers with a few click, that we can record calls an much more Review collected by and hosted on G2.com.
Sometimes I've had issues where it says bad internet connection even though I am connected to internet Review collected by and hosted on G2.com.
The platform offers a user-friendly interface, a responsive support team, and affordable, competitive pricing, making it an excellent choice for our needs. Review collected by and hosted on G2.com.
Nothing specific comes to mind at the moment. Review collected by and hosted on G2.com.
Aircall has some really good tools to help us identify quickly who is on a call and who is available. Has some really good reporting and features to help our growing needs. It was really easy to get started, train our employees. We use this for our Customer Success team, and our inside sales teams. We are using Aircall on a daily basis. Right now we have it connected to Hubspot and most functionality works pretty easily. When we have questions or problems their customer support is quick to respond. Review collected by and hosted on G2.com.
I feel everything costs a little more. There are some other phone solutions out there that include all features, bells and wistles. Sometimes I feel like every new tool is just $5-10 more per user. It adds up quickly. Review collected by and hosted on G2.com.
Aircall has been an awesome phone system for our team. We have experienced with very basic to advanced phone systems and Aircall has been the best fit for our team for the past 3+ years and they continue to improve their reporting, recently added on an AI component and leveled up their dashboard.
We have also had the same Success Manager since we started with Aircall. Logan A. has been assigned to our company from the beginning and I am very grateful to have him throughout our whole experience thus far. The consistency of having the same person for all these years as helped build such good rapport and confidence with Aircall. Review collected by and hosted on G2.com.
There are some basic data that I believe is still missing such as avg wait time from the time the call hits the queue along with avg hold time per agent.
Data exports or look backs only go back 6 months or less, this is hard for my team as we like to capture YoY, to mitigate this now we attempt to capture MoM, so the data is not lost by the end of the year. Review collected by and hosted on G2.com.
