Aircall Features

Based on 326 Aircall reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 205 Aircall reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

As reported in 234 Aircall reviews. Enables users to contact one anothers through mobile phones and landlines.

As reported in 247 Aircall reviews. Offers users the option to play music for contacts who are on hold.

Based on 280 Aircall reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 235 reviewers of Aircall have provided feedback on this feature.

Based on 244 Aircall reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 261 Aircall reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

As reported in 340 Aircall reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. 295 reviewers of Aircall have provided feedback on this feature.

As reported in 335 Aircall reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

As reported in 344 Aircall reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Based on 331 Aircall reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 310 Aircall reviews.

Based on 326 Aircall reviews. Allows users to take notes during or after the call for future reference.

As reported in 314 Aircall reviews. Delivers users a daily summary of activity.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 262 Aircall reviews.

Based on 393 Aircall reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 193 Aircall reviews.

Based on 273 Aircall reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Based on 396 Aircall reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 381 Aircall reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 365 Aircall reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 304 Aircall reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 321 Aircall reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 349 Aircall reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 308 Aircall reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 395 Aircall reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 402 Aircall reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 416 Aircall reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 346 Aircall reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 170 Aircall reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Based on 169 Aircall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 137 Aircall reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. 159 reviewers of Aircall have provided feedback on this feature.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 158 Aircall reviews.

As reported in 164 Aircall reviews. Allows distribution of incoming calls to agents.

Allows users to request a call back. 169 reviewers of Aircall have provided feedback on this feature.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. 156 reviewers of Aircall have provided feedback on this feature.

Allows automatic distribution of incoming calls to the agents. 154 reviewers of Aircall have provided feedback on this feature.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 158 Aircall reviews.

As reported in 156 Aircall reviews. Allows managers/supervisors to evaluate the performance of agents.