Easy to add smart flows to direct calls to where you want. Can make instant changes to teams when resource is needed in other areas.
Great support from AirCall when needed, with quick replies back
Ability to raise priority levels according to situation
Intergrates well with Zoho with the ability to see the customers data before accepting the call. Review collected by and hosted on G2.com.
Having only 6 months call data on the dashboard can be frustrating at times if the call has not been loaded on to an alternative CRM Review collected by and hosted on G2.com.
Video Reviews
Efficient. Reliable
Seamless connectivity
1,178 out of 1,179 Total Reviews for Aircall
Overall Review Sentiment for Aircall
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The fast implementation and intuitive interface, the fact that you can get through to the person that can help you quickly, the reports and data that they provide is accurate and easy to understand and the app that uses less resources on a computer than the usual browser tab. Review collected by and hosted on G2.com.
There was an update recently (that I hope gets corrected soon as well) where you cannot see who is dealing with which call anymore, it used to say who was on the call with the clients but now it says "a teammate". Review collected by and hosted on G2.com.
Clean interface, ability to assign calls to other teamates, easy to set up (unless using integrations, that can be a little trickier), fairly customizable on the user end (ringtones, notifications, etc), prompt customer service and tech support. Review collected by and hosted on G2.com.
New Workspace is a bit buggy and seems like it could have maybe used a little more testing before rolling out.
Currently no global hotkeys for call controls like answer, hang up, transfer, hold, etc. There are a few shortcut keys, but they only work if you are IN the Aircall Workspace window. Also no hotkey at all for hold, only mute.
Little bit of a learning curve to figure out filters and navigation. Review collected by and hosted on G2.com.
The best part of AirCall is the ease of use. I use AirCall at least 6 days a week and find that the features that are available are very useful. The analytics are truly amazing and tell you things that are beneficial to leading your subordinates to better their game. You are also able to download data to create custom reports. The individual User Activity + is a wonderful tool. Customer Support is easy to use and provides comprehensive help. There is also a very helpful Knowledge Based articles of various issues and implementations. Review collected by and hosted on G2.com.
The thing that I dislike about certain sections is that I would like to see the individual workers’ connection vs the incoming call connection for missed or dropped calls. Currently, I have to contact Customer Support. I don't want to waste time contacting them when it could be shown on Live Monitoring+. As when the connection is bad, I would like to address that immediately with the call takers. Review collected by and hosted on G2.com.
The Aircall support team is truly outstanding! They dive deep into any issues we face and ensure we get the help we need. Their Customer Success Managers (CSMs) are highly knowledgeable, guiding us through the platform to make sure we’re getting the most out of it. The product itself is easy to use, and setting up the integration with HubSpot was a breeze — everything worked as intended right from the start. We also appreciate the regular feature updates and improvements. The pricing is reasonable for the value it delivers. Review collected by and hosted on G2.com.
It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. Additionally, the analytics section could be clearer and more customizable to better fit different reporting needs. Review collected by and hosted on G2.com.
I think that Aircall makes my day to day tasks so much easier, I have had no connectivity issues and the transferring system works seamlessly. I also really like the ability to call my team mates, this seems a lot of time rather than waiting for them to respond to messages. It is very easy to use. Review collected by and hosted on G2.com.
Sometimes when I try and put a customer on or off of hold then I will just get a swirling button and have to close aircall which cuts the customer off, this is rare to happen though. Review collected by and hosted on G2.com.
I love everything about it, the fact that we can change numbers with a few click, that we can record calls an much more Review collected by and hosted on G2.com.
Sometimes I've had issues where it says bad internet connection even though I am connected to internet Review collected by and hosted on G2.com.
The platform offers a user-friendly interface, a responsive support team, and affordable, competitive pricing, making it an excellent choice for our needs. Review collected by and hosted on G2.com.
Nothing specific comes to mind at the moment. Review collected by and hosted on G2.com.
Aircall has some really good tools to help us identify quickly who is on a call and who is available. Has some really good reporting and features to help our growing needs. It was really easy to get started, train our employees. We use this for our Customer Success team, and our inside sales teams. We are using Aircall on a daily basis. Right now we have it connected to Hubspot and most functionality works pretty easily. When we have questions or problems their customer support is quick to respond. Review collected by and hosted on G2.com.
I feel everything costs a little more. There are some other phone solutions out there that include all features, bells and wistles. Sometimes I feel like every new tool is just $5-10 more per user. It adds up quickly. Review collected by and hosted on G2.com.
Aircall has been an awesome phone system for our team. We have experienced with very basic to advanced phone systems and Aircall has been the best fit for our team for the past 3+ years and they continue to improve their reporting, recently added on an AI component and leveled up their dashboard.
We have also had the same Success Manager since we started with Aircall. Logan A. has been assigned to our company from the beginning and I am very grateful to have him throughout our whole experience thus far. The consistency of having the same person for all these years as helped build such good rapport and confidence with Aircall. Review collected by and hosted on G2.com.
There are some basic data that I believe is still missing such as avg wait time from the time the call hits the queue along with avg hold time per agent.
Data exports or look backs only go back 6 months or less, this is hard for my team as we like to capture YoY, to mitigate this now we attempt to capture MoM, so the data is not lost by the end of the year. Review collected by and hosted on G2.com.
Aircall is very easy to use out of the box, we enjoyed how it easily integrated with HubSpot and how the data reports back. Our Customer Success Manager Logan goes above and beyond, when we were first implementing Aircall he set up bi-weekly calls with us to ensure we fully understood how to use all the features.
We have recently added on AirCall AI and this has increased our data analytics 100% We use AirCall daily for our entire company system. Review collected by and hosted on G2.com.
The only downside is the transcript is sometimes incorrect, especially for employees who have an accent. Review collected by and hosted on G2.com.
