Aha has been great for our organization to provide visibility across our product portfolio and visualize the progress on our initiatives. We have been able to standardize our workflow and integrate with Azure Dev Ops (ADO) to feed work to our engineering team. The ability to add custom fields that are relevant to our organization and processes is very helpful. We have standardized our intake process using the Ideas Portal which minimizes (hasn't totally eliminated) people working on side of the desk projects. Aha has several permissions levels that allow us to provide "view only" type access so everyone has visibility but manage our subscription to a subset of team members (primarily our product management team) to those that need to be updating Aha.
Recently our security team expanded to use Aha for their projects as they saw the value it brings in transparency and accountability for their initiatives..
Their knowledge base is very thorough and most of the time I can find the answer I need. If not, the customer support team responds to tickets in a very timely manner. Review collected by and hosted on G2.com.
The learning curve for new users. We include a short orientation with new hires so they are grounded in the navigation.
Since it is highly configurable, when making configuration updates, I (as admin) just need to double check that I am where I want to be in the hierarchy before I begin making changes. Review collected by and hosted on G2.com.
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319 out of 320 Total Reviews for Aha!
Overall Review Sentiment for Aha!
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I have been using Aha! Roadmaps for several months now, and it has truly transformed the way we handle product planning and prioritization in our organization. The software's intuitive interface makes it incredibly easy to map out our product strategy and align our team around key goals and initiatives.
One of the standout features of Aha! Roadmaps is its streamlined intake process. It has significantly improved the way we capture, evaluate, and prioritize ideas and requests from various stakeholders. This has ensured that we are always working on the most impactful projects.
Aha! Roadmaps serves as our single source of truth. It centralizes all our product information, making it easy to keep everyone on the same page and avoid any miscommunications or duplications of effort. The transparency it brings to our planning process has been invaluable.
I also want to give a special mention to Max and the entire customer service team at Aha! They are incredibly responsive and helpful, always ready to assist with any questions or issues we encounter. Their support has made our experience with the software even more seamless and enjoyable.
Overall, Aha! Roadmaps has been a game-changer for us. It's an essential tool for any product team looking to enhance their planning and prioritization processes. Review collected by and hosted on G2.com.
The tool is relatively expensive so scaling to the entire organization has not been possible yet but we circumvent this easy integrations such as Jira and confluence. Review collected by and hosted on G2.com.
Our healthcare technology company is using Aha Roadmaps for our product management team. The solution allows us to easily prioritize ideas to features. Ites faciliataed collaboration across the product and tech teams and within our organization. We also love having access to Knowledge where we can store documentation in one place to maintain a source of truth for our products. Customer support has been outstanding. They are available and extremely helpful in answering questions. Review collected by and hosted on G2.com.
It can be difficult to set up and connect with other develop tools like Azure Devops. However, we do have multiple workspaces which makes our particular set up a little more involved. Review collected by and hosted on G2.com.
Recently coverted from a free trial to becoming a customer. All throughout the trial and onboarding as a new customer there is always a willingness to help and answer questions. As I unpack all the capabilities, new ideas/questions arise and I have always been provided support to get my questions answered. Review collected by and hosted on G2.com.
Nothing as of yet. At first I was going to respond better materials for guidance however Aha support and articles has whole sections on "How to's" and "Best Practices" Very easy to use and it has been fun so no dislikes yet! Review collected by and hosted on G2.com.
It is so easy to create any roadmap I need across multiple products in our company! If I'm asked to give a "different" view of a roadmap for a meeting tomorrow, I'm no longer terrified :). The ability to create dynamic roadmaps has saved me a huge amount of time over the old way of storing product specific roadmaps in PPT files. I use Aha every day to keep myselef organized across products and if I'm ever stuck, I know I can depend on customer support to answer my questions quickly and with valuable information.
I have to add that I love how Idea management works, and how easy it is to promote ideas to work-items in roadmaps and keep all the records connected. We also have an easy integration with Jira, that meant we could easily implement Aha on top of our existing development process without impacting those teams too much. Review collected by and hosted on G2.com.
I would have to be really nit-picky to find something I don't like about Aha. If there is anything, it is just that the product has gotten so mature that there are a lot of settings and it takes some time to learn. That is true of most mature platforms, so it's hard to complain about it! Review collected by and hosted on G2.com.
Aha! is the perfect combination of a powerful product and exceptional support. The platform is easy to use yet packed with features and workflows that we’re confident will help our team be more efficient and organized. We’re just getting started, but the potential of Aha! to improve how we work is clear, and we’re excited to roll it out across our organization.
On top of that, the Aha! Concierge team truly stands out. Chris helped us build a tailored rollout plan and was incredibly responsive, knowledgeable, and supportive throughout the process. Having such a great tool paired with a team dedicated to our success makes Aha! an outstanding choice. Review collected by and hosted on G2.com.
Honestly, there’s nothing I dislike about Aha! so far. It’s been easy to use, and the support has been fantastic. Review collected by and hosted on G2.com.
AHA is a great tool for product planning and idea management. Compared to competitors like productboard and craft.io, it is definitely more feature-rich, more customizable, and more enterprise ready.
We use AHA to plan across different levels of the organization and it is great with that, including managing OKRs and strategic initiatives. The tool is really flexible with a lot of templates, reporting, and customization options. With more and more integrations (eg recently whiteboards and Jira), the tool is becoming more and more embedded in our processes.
With that, AHA is revolutionizing our quarterly planning processes. About 20% of our PMs use the tool daily, 30% weekly, and the rest about monthly.
A true value is the support model. Both the support team and the concierge service are really making sure we get the mot out of the tool. Review collected by and hosted on G2.com.
AHA contributor licenses are quite expensive. While a lot can also be done with the free seats (reviewer license), we find that the access management is not quite as refined for different roles. We would be able to get more value out of the tool if UX and engineering leads would also be able to work more extensively with epics, including non-functional requirements on the engineering side. But that is quite limited as per the licensing of AHA.
Usability is an issue. The tool is quite feature rich and customizable. But with a lot of dropdown navigations, it is often not easy for the user to know where they are in the navigation (eg jumping from initiatives to reports/roadmaps with a dropdown, or having to navigate across the tree of org hierarchy). There are also a lot of similar / redundant features such as the many different roadmap views, which take some getting used to to identify which one is preferred when. Review collected by and hosted on G2.com.
We particularly like the Ideas Portal feature of Aha. This allows our users to log "ideas" which get reviewed each month and turned into "Features" if the idea is deemed acceptable by our business stakeholders. Once a feature is created, Aha has great prioritzation features that allow us to assign a "Product Value". It is then a simple case of taking the most valued features and putting them into the next sprint. When working on the sprint, the Gaant chart is very useful in visualising the current sprint and our progress within. I would recommend Aha as a product to anyone who wants to get more input from their stakeholders whilst not really adding any additional admin time. Review collected by and hosted on G2.com.
No major issues found with the product, but we are relatively light users of it. Review collected by and hosted on G2.com.
Aha! is a very easy to use platform that we were able to customize and shape to fit our workflows and business. When we had questions or needed help, the Aha! support team was extremely responsive and provided email based help but also offered live support if needed. The setup and administration of the platform was easy helping us get to work faster and with greater productivity. The ability to add "no charge" users let us bring in contributors to our projects without incurring additional, expensive licensing fees. Review collected by and hosted on G2.com.
The per user licensing costs are a little high as compared with other tools on the market. Even with the ability to add free users for limited functionality, we found the cost of Aha to be higher than other tools on the market. Review collected by and hosted on G2.com.
The product lays out roadmaps and related information in an intuitive way. The pivot tables, list features and other reports are powerful and flexible so you can manage as you need. Good modeling of ideas (with a portal) through to release with initiatives and releases all tied to strategic goals. Excellent conceptual design, good execution in a reliable cloud application.
The product support is built into the application so you can message them. They respond within a few hours with an expert. They have never failed to resolve my issue with the first person who contacts me back. I have also used their support for advice on how to get the most from the product. I've been in the tech industry working for vendors for 40 years and I cannot think of a better support response than I get from Aha. They are the best. Review collected by and hosted on G2.com.
The integration with ticketing tools like Jira (and many others) exists and does work, but it is not easy to adjust workflows to drive from Aha down into the ticketing system if you have not started with Aha. This is not a direct problem with Aha, but it is a challenge. Aha also now offers more development tools for ticketing and related flows, but they are not popular with development shops I know of. Review collected by and hosted on G2.com.
I am an admin for Aha so this review is from that standpoint.
JIRA integration is very easy to set up.
Layout templates are easy to manage.
AI capability in documentation - this has been very helpful. Review collected by and hosted on G2.com.
Support tool - there is none. I have to do everything via email. It is very difficult to track issues - you don't even give a ticket number to track. When I have to look for past information, I have to search my emails. Other vendors I work with have a cloud support tool so I can easily find my tickets and track. Review collected by and hosted on G2.com.
