RUN Powered by ADP Reviews & Product Details

I enjoy the live chat feature. I have found it to be quite useful since working with ADP and they have resolved my concerns quite quickly. Also, having been a customer now for several months, the RUN site is so user-friendly and it makes the process of payroll extremely quick and it basically does all the work! I could barely ask for anything more. Review collected by and hosted on G2.com.

Implementation takes quite awhile and is not as straightforward as I would prefer, but the District Manager that I work with has been very helpful when I needed help. Also, we have had some hiccups in regard to delivery, but customer service has always been pretty resourceful in ensuring no employees missed their pay. Review collected by and hosted on G2.com.

I like the payroll processing and payroll management features of RUN Powered by ADP. For a small business, it can be difficult to navigate all of that, but with RUN Powered by ADP, all I have to do is input what's necessary and it's all integrated to the bank account. I trust that they would handle everything, and employees get paid at the correct time. The platform addresses a critical need by managing payroll compliance and government filing requirements all in one place. It's valuable to me that there's a dedicated system with accessible, knowledgeable support staff, which reduces risk significantly. Review collected by and hosted on G2.com.

The learning curve for navigating some of the more specialized features could be improved. The onboarding process was okay, but I wish they took more time to explain how the platform works once you're onboarded. The interface, while functional, is not always the most intuitive, especially when you're a first-time user and do not know what exactly you're trying to locate. Review collected by and hosted on G2.com.

I really like RUN Powered by ADP's user-friendly interface; it makes running payroll simple and quick, even if there are complex pay structures. I appreciate the reliable payroll and tax compliance; it gives me confidence that all filings, calculations, and payments are done accurately and on time. The automation is a big plus since it reduces the need for manual data entry, cuts down on errors, and saves me a lot of time every pay period. The easy access to reports is another feature I find valuable because it helps me quickly review payroll, tax liabilities, and employee data which supports audits, reconciliations, and management decisions. Review collected by and hosted on G2.com.

Some areas that could be improved include more intuitive error messages, greater flexibility in report customization, and faster response times for complex support queries. Enhancing visibility into certain payroll or tax setup steps would also make troubleshooting easier. Review collected by and hosted on G2.com.

I like that I don't have to wait for someone from RUN Powered by ADP to pull reports for me. I can efficiently pull them myself whenever I need to. It means I can get them very quickly rather than emailing someone and waiting for a day or two to receive them. Review collected by and hosted on G2.com.

Getting ahold of someone is very difficult. I needed to update my address recently on our WC policy through ADP and couldn't get ahold of anyone. Our first payroll was messed up because of the person helping us and my staff didn't get paid on time. Also, my staff often have issues with the app not letting them clock in or out. I switched to ADP because our previous company had an app with these issues, so it is frustrating to switch to one of the largest companies and still find their services are unreliable for my team. Review collected by and hosted on G2.com.

RUN makes processing our payroll very easy. Our plan includes processing, direct deposit, tax reporting and provides us with a strong set of reports for our accounting purposes. Review collected by and hosted on G2.com.

There are times when it is tough to reach their customer support and their call center appears to be in a foreign company and there is sometimes a basic communication issue. We recently downgraded our plan because we were using the highest available plan and we were not using any of the features for over a year. I might suggest that you have account representatives review individual accounts to find out why they aren't using pieces of the plan and educate them about the various offerings. I took over from the previous payroll manager who started the ADP account so I was unaware as to the program we had enrolled in. Review collected by and hosted on G2.com.

I value RUN Powered by ADP for its ability to streamline payroll operations while ensuring compliance and accuracy at every step.

Step-by-step payroll processing provides a structured, user-friendly workflow that reduces errors and allows for consistent execution—even across different staff members.

Automatic payroll calculations, including taxes, eliminate manual guesswork and ensure precision in every payroll cycle.

Integrated time tracking creates alignment between hours worked and payroll processing, improving efficiency and reducing discrepancies.

Automatic federal, state, and local tax filings significantly reduce compliance risk and administrative burden.

W-2 and 1099 processing ensures year-end reporting is handled accurately and on time without additional systems or vendors.

Compliance alerts and updates provide real-time guidance, helping the organization stay ahead of regulatory changes and avoid costly penalties. Review collected by and hosted on G2.com.

I do not dislike anything about Run Powered by ADP at this time Review collected by and hosted on G2.com.

I love the simplicity of RUN Powered by ADP. It's super easy to manage payroll—just go in and press run payroll. It also provides a really quick and efficient way to pay my employees and files all the taxes on my behalf. I appreciate the range of options it offers as my business grows. When we reach the workmen's comp threshold, I know ADP will handle it seamlessly, deducting it from our payroll as required. I'm also in talks with our rep about various RS options and research and development tax incentives. Review collected by and hosted on G2.com.

I think the only thing that's challenging is possibly, like, calling in and having to wait on a service line for a long time. My client support for my rep is good, but they're not always able to solve the problems. Review collected by and hosted on G2.com.

I find RUN Powered by ADP to be quite useful for managing payroll and compliance issues related to state taxes and insurance, which is crucial for keeping my business compliant and on track in New York State. I appreciate the relatively easy onboarding process, even though onboarding usually isn't enjoyable for me, and the access to support from ADP's representatives has been very helpful. I enjoy the feature that allows employees to load their own information and access the portal for basic questions about pay. Very convenient for my small team. The ability to integrate with my Clover POS system, which helps me pull hours and input them into ADP, is an advantage. Additionally, maintaining a simple and straightforward user interface, along with accessible support through phone or live chat, is most impactful for my continued use of the platform. I'd recommend RUN to other businesses. Review collected by and hosted on G2.com.

I feel like I don't utilize all of the features because I have such a small operation with a very small team. Simplifying what I see or better understanding the available features would be beneficial. Review collected by and hosted on G2.com.

I really appreciate how RUN Powered by ADP takes the worry out of getting my payroll done, especially as a small company. It's wonderful to have peace of mind knowing everything is handled. What I like most is how simple it is to activate payroll, and I find the reminders very welcomed. The email and text reminders are incredibly helpful, ensuring I don't forget to submit payroll. Additionally, it's a relief that they handle all the employment taxes and background details, so I don't have to worry about those aspects. The initial setup was extremely easy, thanks to the attentive rep Becca who was always there to help, making everything go smoothly. Review collected by and hosted on G2.com.

Nothing comes to mind at this time, thanks Review collected by and hosted on G2.com.

ADP Run is easy to learn and use for my small business. It integrates smoothly with my accounting software and also with my HRMS, which makes it simpler to keep everything connected. Review collected by and hosted on G2.com.

ADP Run seems to be the “red-headed stepchild”of the ADP family. I feel like hardly anyone has heard of it, and it often seems like the last to get the bridges to software connections, probably because it’s made for smaller companies. Review collected by and hosted on G2.com.