418 Action1 Reviews
Overall Review Sentiment for Action1
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While I was just looking for a service to automatically download and install Windows updates for client machines, I got that and more with Action1. Being able to remotely access machines from a webpage and being able to schedule in update runs has been a massive help. We try to keep on top of vulnerablities and this is made so easy now. I use this on a near daily basis now to check up on things. Review collected by and hosted on G2.com.
I really enjoy the product, however possibly just the UI is a little daunting Review collected by and hosted on G2.com.
Built in remeditation of many vulnerabilities is a huge boon to small teams. Quick to set up, adds value immediately. Agent is fairly lightweight. Review collected by and hosted on G2.com.
The remedtiation is so good that the lacking packages stick out like sore thumbs. Review collected by and hosted on G2.com.
I can bring up either the client name or even the user name of the person using the client and be able to view statuses as well as installed software almost instantly. Keeping clients up to date is MUCH easier than it has been! Review collected by and hosted on G2.com.
Although the product is still being developed, I've run into issues creating my own custom applications. Review collected by and hosted on G2.com.
The easy of use has been amazing. Very few processes have had to be researched, and those we didn't know how to already do were well documented and easy to implement. I have very rarely had a software that was so intuitive to use. Review collected by and hosted on G2.com.
I honestly have nothing that I dislike about Action1. That is a first for me to say with any software, especially one for support. Review collected by and hosted on G2.com.
Action1 has helped gain visibility into all endpoints owned by the organization. Its features such as vulnerability remediation, update deployment, remote support, custom program deployment, amongst others has revolutionized IT for small businesses. Its implementation was seamless, and the customer support is just great (checkout their roadmap). Review collected by and hosted on G2.com.
While Action1 has been an absolutely great addition to our IT repo, we would appreciate if it had an ability to show the current location of a device. Such will be really helpful for remote IT teams looking to track and secure devices from theft. Review collected by and hosted on G2.com.
Easy to understand and use, built in automations are great, easy to create more if you need them. Software deployment is easy, approving updates possibly even easier. Their support has been a great help as well and their sales team never felt overly pushy. Review collected by and hosted on G2.com.
I want to preface this by saying they're planning to release updates to fix/support both these things very soon, but they don't exist in GA as of right now.
1) No reporting on vulnerabilities. I would love to be able to generate a report on vulnerabilities to show to stakeholders in meetings.
2) Mac support. Would love to be able to roll my few Macs into Action1. Review collected by and hosted on G2.com.
The software saves me hours and hours of workload. It let me remotely manage the computers I am responsible for in a perfect way. Easy to use, well maintained by the company, reliable and free (up to 100 client computers) Review collected by and hosted on G2.com.
I rarely praise something over the top but here we have a real gem. There is nothing to dislike. Honestly Review collected by and hosted on G2.com.
It is effortless to configure and to see system information like Lansweeper. But you can also push updates to fix vulnerabilities and create your scripts to be pushed out to devices. It even has better reporting than Lansweeper and is so much easier to use than Lansweeper reports. Customer support is top-notch. They usually respond in an hour, or there is a community that will have the answer. We use it daily by multiple people. It is easy to implement. You can either install an agent or use WMI or SSH to gather data and push updates. Review collected by and hosted on G2.com.
There is nothing we love at our company. Review collected by and hosted on G2.com.
The top thing I like about Action1 is that they are very interested in making their product better. During our first call, they had an engineer in the call as well so that he could answer any technical questions I had. He was able to answer all of my questions. They also quickly let me know about their roadmap for the product. You're able to look at all the requests that other customers have and vote for them as well as submit any requests that aren't already there. The requests that get the most votes get higher priority.
The product itself is very good too. Lots of options for pushing out updates. You can configure it so that it tries to update every so many hours or days so that if the system isn't online at the time, it can hopefully get it when it does come online. I had one program that wasn't in their list and they helped me to add it to my portal.
I did struggle with pushing the agent out via GPO but then found out that they have a program that you install on a server that will do all the deploying for you so that's pretty slick as well.
Very happy with the product and wished we could have moved ahead with it full tilt. Review collected by and hosted on G2.com.
Obviously the focus is on updates. So other functionality like inventory and remote access aren't as polished yet. But they were very upfront about that too. Review collected by and hosted on G2.com.
