I have decided to create a G2 account to review Action1 because i fall in their generous "free up till 100 endpoints" and after using their solution i'm thoroughly impressed and want to spread the word :-)
So yes, Action1 is completely free to use without any feature limitations up until 100 endpoints (you only miss out on support which is obvious). And even if you happen to go over 100, the first 100 endpoints keep being free and you only pay for what you use above the initial 100.
I was using PDQ Deploy + Inventory for quite some years but my license was up for renewal and i decided to investigate if i could find a better solution. PDQ is great, however it will only work in a local network which is a limitation, escpecially with road warriors. Also i always thought i missed updates and patches while using PDQ. PDQ now also has a cloud based solution, but it's still very new and i didn't look at it.
Before i found out about Action1 i also trialed Atera and Syncro which both were pretty nice and do offer more RMM features. But for both i found their software deployment and patching to be "meh", which for me was the main thing i would use (for internal IT of ~ 50 systems).
Then i found out about Action1 and saw they were even free to use for my 50 endpoint network. I would not say Action1 is a RMM like Atera and Syncro are, for example you can't view system load, eventlogs, etc. Their main focus is on patching, updating, and deploying of scripts and software. However, they do it in a way which left me deeply impressed!
First, their platform is snappy and has a clean and modern look with included dark mode. Deploying clients is easy and they even have a deployment service which you can install on an internal system which will auto-deploy the client to specific Active Directory OU's. Within a day i had migrated my PDQ custom software installs and scripts and added all clients.
Once clients have been deployed the magic can start; you will get a great overview of the needed updates and patches for all systems. It also ties in with CVE's and will clearly show which software has known vulnerabilities and offer to patch those. It was able to roll out windows updates and patches so that now almost every system is fully compliant. With PDQ i never had this kind of insights in my network. I also went ahead to create automations to automatically distribute patches and updates. Critical and Important patches and updates are sent within 24 hours, and all other patches and updates will be distributed with a delay. This will make using Action1 mostly automatically for me which is great!
When you initiate an action from the control panel the client will pick it up quickly and you can see the result. If the client is offline, it will start the task as soon as it comes back online so a task is not missed.
They also have a roadmap of upcoming features, which includes a Mac client Q1 next year and even a Linux client later in 2024. Also, more RMM features are coming like monitoring and graphing of cpu, disk and memory, integration with AV, warranty tracking, etc... all coming in 2024.
Lastly, Action1 is GDPR compliant which is important for us in Europe, and upon creating your account you can also choose between a US and Europe data center so your data is also stored in Europe. Review collected by and hosted on G2.com.
No real dislikes... Would like Mac and Linux client to cover all my systems but this is on the roadmap already. Also would like more RMM features, but these are also on the roadmap. So what i have today is already great but will improve rapidly so yeah... Review collected by and hosted on G2.com.
431 out of 432 Total Reviews for Action1
Overall Review Sentiment for Action1
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The ability to sort systems into groups can help provide at a glance for Servers (Offsite) for instance. The granular control to segment the org into sub-orgs while not leveraged I could see remote tech managers being promoted to manage their locality in this manner. Review collected by and hosted on G2.com.
Remote client lacks some advanced options such as back-ground shell or ps live command interface to perform forensics for instance without disturbing active user. The performance has greatly improved so really only minor quibble it copy and pasting to and from local to remote. Likely a result of the remote client interface being web based (thus dependant on web browser lockdown/security measures to block off such clipboard access by default). The clipboard (ctrl-c and ctrl-v copy and pasting) is a bit uneven at least at first - the remote client seems to have a new menu option when right clicking to get around this...The ease and simplicity of the remote instance kick off from action1 dashboard could be streamlined - had to hunt for the link for a few moments and always seems awkward because it is invariably involves a scroll to the right to find it and the computer name doesnt stick on the left side so I lose my place sometimes. Review collected by and hosted on G2.com.
As the administrator responsible for managing 75 endpoints, we have been utilizing PDQ Deploy & Inventory, an on-premise solution. While this system has met our core requirements, our evolving needs necessitate the capability to manage and deploy updates to remote devices beyond our office network and VPN. Action1 has proven to be an ideal solution, offering significant cost savings and the ability to scale to 200 clients, exceeding our initial requirement.
Action1's free tier provides comprehensive functionality, surpassing our current system. Key features include a user-friendly dashboard, vulnerability assessments based on CVS data, and remote desktop capabilities.
Implementation was completed within a week with minimal issues, requiring only minor firewall adjustments to optimize performance.
I am pleased to report that Action1 is now an integral part of our daily operations, significantly streamlining our workflow and enhancing overall efficiency. Review collected by and hosted on G2.com.
While the web application is appreciated, the development of a mobile application would significantly enhance the platform's utility. A mobile application would facilitate the streamlined execution of brief tasks, report generation, deployment and updates, software installations, and remote assistance to colleagues, eliminating the requirement for a desktop computer in these scenarios.
Furthermore, certain features currently lack optimal implementation. Specifically, the absence of a native function to display the external IP address of an endpoint is noted.
Additionally, the Windows build version report page only presents a partial build number (e.g., 10.0.19045 instead of x.x.19045.5487), which hinders the ability to quickly assess the update status of an endpoint. Although alternative methods exist, the built-in reporting functionality should provide comprehensive information.
Finally, the current user interface does not support subgroups, a feature that was extensively utilized in PDQ Inventory. While groups can be employed as filters, the absence of visual subgrouping limits organizational capabilities. Review collected by and hosted on G2.com.
Its easy to use with many fetures, beyond Patch Management, that work more than good enouh considering that they come as an extra to the main purpose wich is the patch management. It was not hard to automatically deploy in a domain enviroment, and equaly easy on the individual satelite clients. The free trial of up to 200 devices is a great way to get you started and get you addicted. The installed agent is extremely lightweight and amazingly fast to execute instructions. It can be used to deploy propriety software in addition to the included library very easily. Customer service is polite and understanding. Review collected by and hosted on G2.com.
As its lacking some features of a complete RMM solution, it should only be considered as an additional tool in the quest of a complete management suite. More features would be welcome, like inventory, tickets and SNMP monitoring. Also it seems to get confused with Chrome versioning and updates. Review collected by and hosted on G2.com.
We were particularly impressed by the reliable and efficient performance in patch management. [Product Name] enables a structured and secure management of updates, ensuring that systems remain consistently up-to-date while minimizing security risks.
Furthermore, the application is intuitive to use, eliminating the need for extensive training. The integration into existing systems is seamless, making the onboarding process significantly easier.
Another advantage is the low learning curve – even inexperienced users can quickly find their way around. Add Review collected by and hosted on G2.com.
We have little to criticize about the product. However, one area for improvement is the graphical user interface, which has some minor inconsistencies that could be refined. Additionally, the reporting functionality still requires optimization to ensure that reports fully meet the needs of decision-makers. Review collected by and hosted on G2.com.
Action1 is incredibly easy to set up and configure. The free 200 endpoints allowed our organization to try Action1 out without risk or hassle. The feature set of Action1 is beyond that of just a patch manager and is incredibly useful for cutting down the amount of SAS products we pay for yearly. Review collected by and hosted on G2.com.
Currently, the only downside for us is the lack of Linux support, but I hear they are actively working on this feature, and it is one of their higher priorities. Review collected by and hosted on G2.com.
I've used other RMM options, and Action one checks all the boxes while also being free. I work at a small charter school, so budget is always an issue when it comes to rolling out new software. Having the ability to remotely manage, inventory, and push updates to the staff computers makes my job so much easier. Review collected by and hosted on G2.com.
I haven't run into any major issues. There's some clunkyness to the UI that I would like to see change, but really that's about it. Review collected by and hosted on G2.com.
The single pane of glass for managing endpoints. From one portal we can view and report on vulnerabilities, approve and schedule Microsoft and 3rd party patches and updates, provide remote desktop support to end users and perform mass automated software installations. Action 1 has replaced several different servers and systems and, because it's free, has reduced our annual IT spend considerably. Review collected by and hosted on G2.com.
There is literally not a single downside to using this product, other than the guilt you may experience by getting so many features for free. Review collected by and hosted on G2.com.
The dashboard in the web interface is slick and easy to navigate. Patching works so well, we used to use manage engine endpoint central for patch management and action1 blows this out of the water. I cant state this enough, it just works.
Agent is very lightweight and fast to deploy
Screenshare via tightvnc is a nice feature too, supports many SSO implementations too
Customer support via discord is nice and easy, and the application is so easy to implment and automatic polcies are easy to integrate. We use it consistantly for our server patching now Review collected by and hosted on G2.com.
MacOS client is a little barebones but still gets the job done
better filtering in the portal may be useful but is pretty good as it is Review collected by and hosted on G2.com.
Action1 provides a much more modern and intuitive interface compared to TeamViewer, which makes it easier to navigate. Its patch management capabilities are more robust, allowing for better scheduling and automation of updates. Unlike TeamViewer, Action1 offers centralized control that streamlines managing multiple endpoints from one place. The reporting and compliance features are also more detailed, which is crucial for tracking IT operations. Additionally, Action1 is designed with flexibility in mind, making it a great fit for both cloud and hybrid environments. While TeamViewer is great for remote access, Action1 focuses on proactive endpoint management, which I find more beneficial. Overall, Action1 feels like a more complete tool for maintaining IT infrastructure efficiently. The ability to add into the repository also helps as our team was unable to do this with Teamviewer. Review collected by and hosted on G2.com.
The lack of full on-prem server support can be limiting for environments relying on centralized repositories for offline updates. If the dashboard was more custimizable this would also help out a lot more for compliance purposes. Review collected by and hosted on G2.com.
There are a lot of things Action1 makes right but i think the best of this product it's his flexibility, do you need to gather some obscure info from your assets? no problem, just write a Power Shell command and deploy it... you don't know about Power Shell, how about a bash script? you don't know either? well there's a lot of predefined reports so probably what you need is already in there, then you just need to integrate it with other systems you have in order to implement your solutions or to fit your process.
The same applies to software distribution, in this time of mobility where your users are not tied any more to a single physical location the fact that i can centralize software and configuration in a cloud environment with this level of polish and reliability is just outstanding.You can even create your own packets too for other software your company use.
All of this means that as a sys manager Action1 help's me saving money because i can tackle problems in a more easy and intuitive way, using that free time in other projects.
It has become a ritual for my team and i to connect early in the morning to Action1 in order to fix problems before they occur, that's his true power, it let you act before problems occur.
Also let me praise the effort they put with their customers, they send regular webinars through email to ensure you the most ease of implementation of the plataform, their webpage is also full of examples and videos and they are very active with the community through social media. You can propose and vote for new enhancements too.
The first 100 endpoints are free, what´s not to love? Review collected by and hosted on G2.com.
I think there's room to grow in the user permissions field, right now you can define certain permissions based on roles but you can´t modify those roles , if they add the ability to create custom roles to fit your company needs that would be great.
Luckily they have it in their roadmap so i hope to see it any time soon! Review collected by and hosted on G2.com.
