ABC Glofox Pros and Cons

I originally liked the ease of gym management software and ease of use compared to manual gym management. Implementation was straight forward and relatively easy. Review collected by and hosted on G2.com.

The most impactful negative has been the experience of a 70% increase in pricing with no added value or ample notice to find a replacement solution and cancel. The software has many glitches such as not converting leads to members and support offers no resolution and regular app updates, while ideal for security, often produce member issues reducing the positivity of the customer experience. I am immediately cancelling and would never recommend this tool. If I raised my pricing 70% I would immediately lose every client. Review collected by and hosted on G2.com.

Glofox helped me an my team to cut down the time we spent on administration and, what is more important, made our clients more satisfied with their user experience. Review collected by and hosted on G2.com.

Clients not being able to renew their membership until the existing one expires. Review collected by and hosted on G2.com.

Ease of use for business and clients

The array of different features

Personalised app

Great customer support

Tutorial videos and demos Review collected by and hosted on G2.com.

There a few very minor issues from time to time but these are generally resolved quite quickly by the support team.

Some of the features on the web app are quite rigid and it would be great if there was more flexibility in terms of changing things.

Eg: Being able to type in how many credits you want to allocate to memberships or clients

Being able to hide what trainer is taking a session Review collected by and hosted on G2.com.

I've used GloFox with 2 gyms to date and found everything about the setup through to usage as top quality. With Cillians guidance and support it all went smoothly and began the easy use journey for our clients to book everything available at our facility. Review collected by and hosted on G2.com.

Absolutely no complaints or dislikes. The reality is, this system is a leading option for bookings, marketing and more in the fitness world due to its hugely effective support and ease of use. Review collected by and hosted on G2.com.

The help that's available at the click of a button. I feel they listen and give you the attention you need. If you dream it, they can achieve it! I feel they really care about my business and my story. They give me a platform to share my product with the world. Review collected by and hosted on G2.com.

At first, I did not take the time to understand everything they could do. The great part was they were with me step by step, with patient and guidance to help me through it all. Review collected by and hosted on G2.com.

The features I lile the most about Glofox are the integration with stripe which works really great, their beautiful app for students and their fast and responsive support. Push notifications via app and dynamic zoom links sent only to students who paid are also awesome. Review collected by and hosted on G2.com.

Particular exceptions about handling classes and student credits options are not available. A better view and options on how to distribute student credits through classes they attended would make this platform even better. Review collected by and hosted on G2.com.

Glofox offers the best features for the price for me across all the software I have researched. Review collected by and hosted on G2.com.

I will tell you once im in and using it! Review collected by and hosted on G2.com.

Glofox are quick and responsive with customer service, which i think stands out the most. They have spent the time to establish a great relationship, with a customer success manager assigned to us to help us along our journey for a win-win success model.

It's been a bit of a rollercoaster for us, and the impact of the economy has seen us having to adjust and adapt. It's been survival mode for some time now and actually we have had to close one of our gyms and just focus on running one of our branches. We have been in close communication with Glofox during these times and having to check with the team how we will stop our roaming feature, and a transition plan in place for this situation. They have been excellent during these times. Review collected by and hosted on G2.com.

One uncontrollable feature is that Stripe (glofox payment partner) is unsupported in our country - Macau. This was explained to us before we signed up, as it is one of the major benefits of Glofox system is to utilize the payment structure, we however still wanted to sign them up for some of the other features including the booking system and member app but we will always feel like we are missing out for not being able to use Stripe.

Another constructive criticism is that in Macau not many people use email. In China (and Macau) businesses use mobile numbers as the key identifier (with text messages sent for passcodes etc), perhaps an idea to explore for Asia market. Review collected by and hosted on G2.com.

The initial setup is great, very thorough and the onboarding staff is great. Really help develop your brand and maximise the software. This is crucial to gain the full benefits from the package. We have the Customised app which has been a massive selling point over our competitors.

The personalized app is amazing, so professional looking. Review collected by and hosted on G2.com.

It was a lengthy setup process, however, this is to be expected when migrating all our members across from GoCardless etc. The staff made this a lot easier by helping me out, providing interactive walkthroughs to track progress. Review collected by and hosted on G2.com.

Glofox is constantly working on improving the user interface and any time I need help, the support team answers incredibly fast to resolve any issues I may have! Review collected by and hosted on G2.com.

Every platform needs improvement, but honestly my experience thus far has been far above and beyond my expectations. The only recommendation I could give is to have a workout tracker option in the app to engage more with members, create challenges that they can participate and use their tracking devices and sync them within the app! That would be totally cool! Review collected by and hosted on G2.com.