800.com Reviews & Product Details

The price first and foremost. But don't let that scare you. I was happy with the ability to search for a good vanity number for my business. From there I appreciated the fact that I was able to find a plan that fit my budget and usage trends. Under $10 a month for 1,000 minutes and 120 messages is great. Getting approved for SMS was a straightforward, yet necessary process that added a huge benefit to my company being able to communicate with existing and potential clients. Review collected by and hosted on G2.com.

Several interesting features require an upgrade to the pro plan. I don't use any of these, yet, but it would be nice to have some inclusions even at a limit like is the case with the number of minutes and text messages per month. Review collected by and hosted on G2.com.

It was very easy to set-up and have the 1-800 number forward to our existing phone number. There are lots of really cool call routing options, like being able to route the call to different numbers at different times of the day. Review collected by and hosted on G2.com.

The billing system could definetly be improved. The way they charge sales tax is very unclear which makes it difficult to do correct accounting for. There is also a slight pause on the callers end when you answer their call, which is a little annoying but not a big deal. Review collected by and hosted on G2.com.

Pros:

User-Friendly Interface: The platform is straightforward to set up and navigate, even for someone with minimal tech experience.

Virtual Phone Numbers: Having access to toll-free numbers gives my business a more professional image, and the call-forwarding features work seamlessly.

Call Tracking and Analytics: The analytics dashboard provides valuable insights into call performance and helps us optimize our customer interactions.

Customization Options: I appreciate the ability to personalize voicemail greetings and set up call routing tailored to my business needs. Review collected by and hosted on G2.com.

Pricing: While the service is good, it is slightly more expensive than some competitors, which might be a consideration for small businesses on a tight budget. Review collected by and hosted on G2.com.

My company has been an 800.com client since 2018. The service has been simply flawless for our company. I wouldn’t say that we are a power-user, but for us, the service provides exactly what we need: An 800# that either forwards where we want it to go or captures a voicemail message and notifies us that one was received. 800.com’s services have worked perfectly in that regard for 6 years – what more could we ask for?

One other thing. We get contacted by other competing companies all the time. I’ve looked at them, and I have never seen a single reason to switch. 800.com just works. Review collected by and hosted on G2.com.

There is nothing I dislike. If I had a suggestion, I might ask for additional AI-generated voices for our voicemail message. Review collected by and hosted on G2.com.

I love how it has so many features. For example, when I transfer calls to my personal cell, upon answering an incoming call, I receive a message that states the call is from 800.com. This feature is excellent as I am able to answer the call in a professional manner even though I am on the go. Review collected by and hosted on G2.com.

I honestly can this of any. I will say that initially, there were not too many 800 numbers to choose from, but that was not a big deal as I ported my number in from my previous provider. Review collected by and hosted on G2.com.

That I can transfer the 800# to any number and that makes it SUPER convenient for my small business. I use my cell phone for most of the incoming phone calls. Review collected by and hosted on G2.com.

There have been times when I receive a call on my 800# and the callers always state a totally different number that they are calling and not mine. It used to happen a lot more frequently and seems to have dwindled down a bit this past year. Review collected by and hosted on G2.com.

With the ability to customize my phone answering system, my business is presented as professional and reliable to clients. The system is also extremely easy to naviagate through, giving begineers a friendly platform they can use. Review collected by and hosted on G2.com.

I've had several problems recieving calls and have had to turn the notification on to immidiate. Once I did that my calls started to come through. If there was a better way for calls to alert us better, but other than that everything is good. Review collected by and hosted on G2.com.

What stands out most about '800.com' is its ease of use. The platform is incredibly straightforward, making it simple for my business to set up and manage toll-free numbers without hassle. The intuitive interface and seamless integration of call forwarding features make it a practical and efficient tool for improving my customer service and accessibility. Review collected by and hosted on G2.com.

Currently nothing, only that I received too much e-mails from '800.com' in the beginning. However, this isn't the case anymore. Review collected by and hosted on G2.com.

800.com has significantly enhanced my business communications by providing a professional toll-free number, which has improved my company's image and made it easier for customers to reach us. The call forwarding feature ensures that I never miss important calls, as they are seamlessly directed to my preferred line. Additionally, the call analytics tools offer valuable insights into call patterns, enabling me to make informed decisions to improve customer interactions. The platform's user-friendly interface and reliable customer support have made managing my business communications straightforward and efficient. Review collected by and hosted on G2.com.

I've noticed that certain advanced features, such as conference calling and international numbers, are not available, which could be a limitation for businesses with specific needs. Overall, 800.com has been a reliable tool for enhancing my business communications. Review collected by and hosted on G2.com.

Using 800.com for my business has been an excellent experience. It was super easy to setup and the support team has been super responsive to any inquiries we submitted. Review collected by and hosted on G2.com.

If there’s one thing I’d suggest for improvement, it would be having more customization options for greetings and enhanced reporting for call analytics. Review collected by and hosted on G2.com.